“Had a great experience with dealing with customer service, especially Georgia,who was very helpful,took the matter seriously, and chased it up for me until a satisfactory solution to the issue.”
“I never order online normally because I don't trust.. When I noticed I still haven't received my parcel when the delivery date was exceeded, I contacted the fruugo customer service and Georgia gave me an answer immediately! What a customer service, thanks a lot Georgia! I finally got my parcel! Happy! :)”
“One of the ordered articles has not arrived - after profound issue analysis of the customer service, money has been returned. Georgia from customer service did an excellent job, getting back in touch regularly until the issue was identified and resolved. Thank you Georgia!”
“J’ai reçu mon colis comme prévu et dans les temps. Je suis très contente de mon article (fauteuil suspendu) qui rend très bien dans mon salon !
J’ai également demandé une facture à mon nom quelques mois après l’achat et j’ai eu un retour très rapides sur services après vente (par e-mail).
Je recommanderai si besoin! Merci”
“Underbar service!! Jag har själv haft mest kontakt med Nicole. Jag fick inte mitt paket levererat och trots att det inte är fruugos fel så bad dom om ursäkt och tog på sig arbetet. Jag behövde inte betala.
Tack för en otroligt bra service!! Rekommenderas starkt.”
“Främst Nicole som jag har haft hjälp av, men vilken service!! Jag fick aldrig mitt paket, trots att dom skickat och även om det inte var deras fel så stog dom stadigt bredvid och hjälpte till. Fick pengarna tillbaka! Inga problem med något alls i övrigt.
Rekommenderar starkt!!”
“Whilst I have not yet received my product and I am disappointed that it is taking a long time to come from Germany, I found Grace from customer services gave me excellent and timely feedback.”
“Really impressed with Kate from Customer Services. I'd been chasing a refund with a company from whom I'd purchased some trainers via Fruugo and had not had a response for a number of weeks. Following an email to the Fruugo Customer Services Team, Kate responded to my message quickly and within 36hrs, I have my refund. Can't fault it! Thank you Kate”
