“I think the reviews on this site wouldn’t be so negative if they were more accurate on their shipping times. I placed my order on Nov 5 and initially it said my package was to be delivered Dec 2. The shipping details were minimal but it did arrive. Just late, on Dec 17. Had I known it would have taken so long I just would have ordered earlier or not at all. The product that did arrive looked great. I just would have appreciated it on time.”
“I have ordered some Haito scissors and delivery should have been on the 8th December, sent loads of emails and now want my money back, terrible service”
“Do NOT order from this company. I ordered a pair of Fly Boots. I am very familiar with the product as I have some of the boots and wanted to replace a pair that is wearing out. I wear size UK 37. When I clicked on the UK 37 it converted it to a size 5 (no idea what this meant but I double checked to make sure I had chosen UK 37). The boots arrived in a UK 38 which was not the size I ordered. When I checked with Customer Service they said that I could return or exchange at my cost as I had ordered the UK 38 (which I had not). I again double checked the website to make sure I wasn't crazy and the UK 37 cross referenced to a 5. I sent another message as you must also return the product with a box and product that is in perfect condition. The boots were untouched but the box had been crushed during shipping. They refused to pay the return shipping and have now changed their website sizing-if there was no issue with the sizing no changes would have been required on their website (sizing now reads UK 4, 5, 6 ,7 etc). It would have cost me $180 Canadian to return the product for exchange-more than the value of the boots and this was NOT my error!!! Extremely POOR customer service!!!!”
“Item was a Christmas gift, and when I received it, it was labeled what it is!! The gift was for my husband and he saw the description on the outside of the packaging!!! EXTREMELY DISSATISFIED AND DISAPPOINTED!!!”
“Worst company ever, can't even get trew to customer service, biggest scam. Orderd Christmas stuff for my son and was told i would have it before Christmas, DPD told me that they never sent any parcel to them, this company is the biggest scam and shouldn't be alowed to get away with this.now I'm lost out on €300 and will have a very upset little boy on Christmas morning .”
“Stay away. They represent counterfeit retailers and will do nothing to help refund your money even though my items were ceased at customs for counterfeit goods trying to be sent. They should not be allowed to trade and Rob people of their money with nothing in exchange. Steer clear”
“It seemed to be a normal webshop, but turns out this must be some usual chinese shop. When I placed my order, the page shown item will be sent in 5 days - I thought it will be a 1-2 day delivery from my local country. Now on the 4th date from my order I got a mail stating delivery is from China and I can expect it in 7 - 20 days. I wouldn't have orderd, if I knew the long delivery time. Also the item's price is extremely high here, I only orderd here because I believed the short delivery time.”
“1,5 month, no package, no refund. Customer Service is super dumb, not helpfull at all. Doesn't know anything, can't help with anything. #spain. Thank for wasting my time, money and energy. Try to avoid.”
“I have never wrote a review in my life, because I have never had such bad service, waited over a month for what I ordered and then just got an email saying it had been returned because of failed attempts to deliver.. Which is a massive lie as I have been working from home since April, I have never ordered a thing where you didn't receive a tracker number, which was a red flag straight away, my experience was very disappointing, almost happy I didn't receive as products don't seem to be good either, but I did receive my money back.. Which compared to other is can't complain..
But I wouldn't recommend save yourself the hassle and go with a company where you can locate your package 👌”
“I ordered a blood pressure arm band replacement not knowing this was being sent from the UK. They sent it to Alberta not Ontario and because we couldn't wait any longer for the item to arrive we had to buy a whole new BP monitor. I went to return the item (I had to pay for shipping to the UK) and it cost $20 more than the item is worth. Had I known ahead of time it was coming from the UK I would never have ordered it. Unbelievable.”
“Don’t order from this company ordered my daughter’s Christmas present 9 weeks ago still not hear very poor communication from them ,saying cannot offer a rufund it was €250.00 please do not order from this company”
“I have waited for months for my order for dog heartworm medicine, they informed me that if not delivered at end of November they would refund my money. They instead are giving me the run around. They should have refunded my money AND sent another box of medicine if they were a legit company that cared....but instead they obfuscate and delay...... makes me start thinking they are FRAUDS. be careful ever buying from FRUUGO.”
“I ordered a bottle of ink for tattoos and they send me a package of sheets, don’t reply the emails I lost 104 euros this is scam where are the authorities to shot down this site”
