Furniture UK Reviews

Name: Furniture UK
Address: Unit 5, Pennington Close, West Bromwich, Birmingham, West Midlands., Birmingham
Rating: 1.22

1.2 Rating 119 Reviews

3 %

of reviewers recommend Furniture UK

Company Reviews

Questions

Metrics

1.2

Based on 119 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat

Visit Website

Phone:

0800 012 4563

Email:

customercare@furnitureuk.co.uk

Location:

Unit 5, Pennington Close, West Bromwich, Birmingham, West Midlands.
Birmingham
B70 8BA

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Furniture UK 1 star review on 30th November 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good product, but service let down at the final hurdle. Online service and product was very good, but I do feel that delivery men just dropping the product off and leaving without unpacking and taking packaging away is not good service at all.”

Helpful Report

Posted 9 years ago

“This is the first time I have been motivated by such bad customer service to spend my time writing a review. We ordered a bookcase in June. Furniture UK informed us that it was currently not in stock but would be in the next few weeks; fine, we thought, at least we know. It was eventually back in stock in mid-August, two months after the original order. Delivery by Friday we were told. Never arrived. Furniture UK blamed the logistics company TFL logistics. We were reassured it would come by next Friday. Again, no delivery. This repeated twice more. At this point I was ringing twice weekly. Finally by mid-September we received an e-mail from TFL logistics stating that the item had been booked in to be PICKED UP PRIOR TO DELIVERY meaning that up until this point Furniture UK had been blatantly lying to us about the fictional Friday delivery dates. Turns out Furniture UK use TFL to pick the items up from the manufacturer rather than having it in their own warehouse (if they even have one). Then began the issues with TFL; after three failed attempts to pick up the bookcase, numerous phone calls to Furniture UK and the courier, and a recorded letter stating our dissatisfaction and threats to report to Trading standards we finally got the bookcase in OCTOBER. Despite repeated requests to use a more competent courier Furniture UK stuck with TFL. I suspect the two companies may be more closely linked than the Furniture UK staff are willing to let on. Furniture UK offered us £10 as an apology for all the delays; to be honest we hold little hope of ever seeing this money and just want to put the whole saga behind us. Every time I look at the bookcase now I can't help but get angry. Realistically, service has to be truly exceptional to motivate people to spend the time to write a good review; I seriously question the authenticity of the positive reviews on this site and can't help but think they are only there to try to offset the effect of the negative reviews whose content matched my experience closely. AVOID AT ALL COSTS.”

Helpful Report

Posted 9 years ago

“I also placed an order with this company after speaking to customer services who assured me the item was in stock and delivered in 5 days. After 6 weeks later of being fobbed off with lie after lie they then said my item was damaged in transit and it was the last one. I requested a refund and they agreed and then kept saying it was being processed by their accounts team when it wasn't. I am still waiting for a refund. Do not deal with this company they are totally incompetent and no sense of customer care.”

Helpful Report

Posted 9 years ago

“I recently purchased a chester draw and wardrobe from furniture uk its been over 4weeks now and I have yet to receive my items when we call customer service they dont seem to have a clue . The crazy thing is its like they are trying to avoid you with stuff like we'll ring u back but don't we were suppose get delivery friday 12/09/14 or 13/09/14 according to customer service but haven't received a phone call or anything . Extremely poor customer and this is still an on going issue”

Helpful Report

Posted 9 years ago

“After sending a payment to this company and then being told by them a number of weeks later that it was no longer in stock it has taken several weeks and numerous phone calls to them to try and get my money back via paypal and I'M STILL WAITING!!!. This is an appalling company to deal with. I will be reporting them to trading standards and paypal for their fraudulent activities.”

Helpful Report

Posted 9 years ago

“Ordered six items of furniture in early-mid July stating a specific delivery week at the end of August - all items were in stock. Received email today saying that they would not be delivering when I had received written assurances that it would be dealt with and my delivery week honoured. Customer services unable to deal with the issue and not able to update on when the delivery will be made. Very frustrating.”

Helpful Report

Posted 9 years ago

“Ordered Barcelona Table & Arizona Chairs on 27/6/14, came into stock 14/7/14. STILL waiting for delivery. Website states 5-10 working days. I've spoken to 3 different agents TODAY, (Joanne, Alexandra & Diana), whom I'm sure are the same person with regards to delivery and they've said they will call courier and call me back. I've had to call back each time today and I am no further to knowing when order will be delivered. I would never order from this company again.”

Helpful Report

Posted 9 years ago

“Furniture is good,”

Helpful Report

Posted 9 years ago

“I am STILL waiting for my order from January!!!”

Helpful Report

Posted 10 years ago

“I am disappointed about the fact that I was informed delivery would be Tuesday 18th and then to find out that there was going to be a delay. I need to be informed”

Helpful Report

Posted 10 years ago

“Very poor experience Bought an Amalfi wardrobe. Advertised as waxed pine. Came with undeniable oak stain. Furniture very poor quality. Wood split fitting the screws. Both side panels were unfinished with rough patches of unstained wood. Some pieces didn't fir properly. Contacted customer who, quite frankly, were vaguely apologetic but generally uninterested and dismissive. Warning; Think before you buy from this site. I cannot help but wonder if this review will be deleted.”

Helpful Report

Posted 10 years ago

Dear Tony Hagerty, We are very sorry to see that you’re shopping experience and goods are not to your satisfaction. We have sold the Amalfi Furniture Range for the past 4 years and we had very little complaints, mostly about the assembly and not about the quality of the product. The product is made by a well know manufacturer with years’ experience in the industry. Looking into your order I can see that our customer service assistants have been polite and apologetic. You initially called us to let us know about this and then emailed us. You informed us that you already assembled the items and are unwilling to wait and have them replaced. Once again, please accept our apologies. We are happy to offer you a voucher code should you wish to accept it. Kind regards, Aron Customer Services Manager 0800 012 4563

Posted 10 years ago

“I placed an order over the telephone because of where I live you charged me extra carriage. The uk carriage and an extra £20. Your procedure for taking the order was very very slow. Your employee would not listen and talked over me as I spoke. I had to ring back with the card number and lost my cool as a second employee answered and seemed more dense than the first and would not listen either. The order was taken and the creditcard debit confirmed and the deal was complete. Then after going through all this and some of the time whilst I walked through lashing rain and dark I got home. Your staff member rang again with the news that my item was not in stock after all. I shall not buy anything from you again. I prefer to speak to someone with a proper BBC english accent if they are in England or a regional accent whish is to be encouraged too just as I would try to speek French to a French person if I was on holiday in France. I learnt this at school.”

Helpful Report

Posted 10 years ago

Thank you for your taking the time to write a review. We apologies your shopping experience was not pleasant as we would have hoped. Telephone orders can take a few minutes as we need to locate the item you are interested in, ask for details such as name, address, delivery instructions. After an order was placed onto our content management system, we need to access the secure payment terminal provided by the bank. Here we require the card details, address where the card is registered. It takes less to place an order online. The option is always with the customer. We also apologies the staff were not to you satisfaction. Your order has been cancelled; please note we did not charge your card. Should you wish to discuss further kindly call us on our free phone number and happy to work with you on resolving this situation, a discount can be offered for the inconvenience caused. Kind regards, Daniel - Furniture UK

Posted 10 years ago

“Order process was good. Product is good. We waited a month to receive the mirror which was very poor. The problem seemed to be getting a carrier!? Customer services responded to our enquiries as well as they could in the circumstances.”

Helpful Report

Posted 10 years ago

Dear Don Derrick, Thank you for taking the time to send your feedback. We apologies it has taken longer than usual to deliver the mirror. January has been a busy month due to the high level of sales and deliveries we need to make and unfortunately you order was delayed due to this fact. We are more than happy to offer you a voucher code to make up for the inconvenience caused. Once again, please accept our apologies. Kind regards, Daniel Furniture UK

Posted 10 years ago

“I have cancelled my order after chasing the delivery twice to be told that you cannot get my table. I want my money back immediately, I have no confidence at all in your business.”

Helpful Report

Posted 10 years ago

Dear Mr Buckler, Please accept our apologies for the inconvenience caused. The item you purchased was in stock, the courier collected and delivery was planned, however, the courier damaged the item whilst in their possession. That was the last item in stock therefore we did not have a replacement to send out. A new batch is expected to arrive in stock. We are happy to offer you a reduction in order to make up for the inconvenience caused. A full refund was processed already. Kind regards, Daniel - Furniture UK

Posted 10 years ago

“I have not received the items yet, but my impression so far is not very favourable. I ordered 2 wardrobes, one of which is out of stock and not going to be available for a month. I told the agent that this was not a problem, I would take the one that was available, and then they could deliver me the remaining unit when it came back into stock. NO was the reply. You can only have 1 free delivery per order. If we ship the other unit at a later date, you will have to pay £14.99. How rubbish is the customer service? They think they are doing me a favour by doing a part shipment? I told them to cancel the whole order. Now I have received an email telling me that they will be able to send both items on free delivery, but the initial response leaves a bad feeling. This company like so many others needs to understand that the customer is a source of income and excellent customer service is not an added extra, but a necessity.”

Helpful Report

Posted 10 years ago

“Item was in stock when I ordered, then got an email to say it wouldn't be in stock for several weeks. AND there would be a delivery charge!! Free delivery was the attraction in the first place. Not impressed. I have since cancelled order.”

Helpful Report

Posted 10 years ago

“I ordered a piece of furniture and was informed that it was in stock and would be delivered. 10 days later after chasing the customer service department, I was told that it was a "made to order item" and that the supplier could not supply for some made up reason. This is clearly a re seller outfit that just takes your order and then tries to get the stock from a proper supplier once they have taken your cash. That is why they need a comedy 7 to 10 day delivery window. It does not take 10 days to pick a piece of furniture from the warehouse and put it on a vehicle after all. Don't touch thus outfit, they are not what they pretend to be. I have been lied to in writing, what a bunch of cowboys.”

Helpful Report

Posted 10 years ago

Dear Sir/Madam, Please accept our apologies for the inconvenience caused. At the beginning of the year we do experience certain delays. All suppliers/manufactures we work with shut their warehouses from 20th of December to 6th of January therefore the first 2 weeks of the year are very busy indeed. Please let us know your order number or name so we can update you accordingly. Kindly email customercare@furnitureuk.co.uk or call our free phone on: 0800 012 4563 Diana Customer Service - Furniture UK

Posted 10 years ago

“Ordered a bed and wardrobe on line with no hassle , but when it came to delivery things went wrong , I was informed earlier in the week my items would be delivered today ( Friday 10th Jan ) and that the courier would contact me on Thursday to arrange this , I heard nothing from anyone so I phoned Furniture uk this morning to chase my order and was informed that delivery had been changed to Tuesday , this is unacceptable as I have arrange my day around delivery today and not Tuesday , I now have no bed until tuesday which im not happy about , I think future purchases of the corona range will be placed elsewhere .”

Helpful Report

Posted 10 years ago

“Slight but noticeable damage to front edge, but still good value for the not to fussy.”

Helpful Report

Posted 10 years ago

Furniture UK is rated 1.2 based on 119 reviews