Furniture Village Reviews

Name: Furniture Village
Address: 258 Bath RoadSlough, Berkshire
Rating: 1.30

1.3 Rating 1,061 Reviews

7 %

of reviewers recommend Furniture Village

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Phone:

0800 804 8879

Email:

online@furniturevillage.co.uk

Location:

258 Bath RoadSlough
Berkshire
SL1 4DX

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Furniture Village 1 star review on 23rd May 2025

Sharon

Furniture Village 1 star review on 19th May 2025

Kelly

Furniture Village 1 star review on 5th December 2024

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195

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Spent half an hour on hold to their sales team to be told that nothing similar to the website was on sale because the site takes "24 hours to update". It's a bait and switch scheme and judging by the reviews of people who then bought a bed we dodged a bullet.”

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Posted 4 years ago

“Awful service from ordering to delivery I have dealings with Guildford Store Never again Staff are rude, liars and full of attitude Hate the word Furniture Village No customer service what do ever”

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Posted 4 years ago

“To sum up my complaints: - 2 failed mattress orders, meaning a wait of 2 months (I am now in the process of cancelling the third attempt as I have had enough of this company and resorted to ordering elsewhere) - They delivered the WRONG sofa, meaning a total wait of 6 months for the correct one. - Incorrect contact details from the beginning - No notification of delivery slot the day before, despite wrong contact number. The delivery van also came before the confirmed time slot. - Chosen payment option of IFC was not put through - Extreme lack of communication and miscommunication - Constant disappointment I have been extremely frustrated, angry and upset by this whole experience. I am 24 and just bought my first property as a single occupant, it has impacted my experience very negatively throughout. I am beyond belief and appalled by this company and it's service. I am even more appalled that a big company like this one does not have an official complaints procedure/time scale or department; this is how it has been explained to me. I have all the evidence to back up mine and Mo's conversation via Whatsapp should you require, if this needs to go further. I am sure you have recorded phone calls and live chat threads also. I am confident that any person who reads this would agree that I am more than liable for heavy compensation. Furthermore, I took a day off work for delivery and will need to take another day off for the correct sofa to be redelivered. I work as self employed and I have lost a whole day of income due to your company's incompetence. Most definitely would not recommend. AVOID at all costs.”

Helpful Report

Posted 4 years ago

“Delivery fine, my complaint is about customer service and aftercare. Sofa delivered 17th April 2021 and the leg broke off on 28th April. Called and was told to email. Still no response, not even an automated reply”

Furniture Village 1 star review on 4th May 2021

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Posted 4 years ago

“Just want to say don't buy anything from them sales guys who are on commission they will introduce as like you will not get this offer and material anywhere else but when it's delivered to you it's your responsibility they don't give sh**t about just defend your self as they got their commission avoid”

Helpful Report

Posted 4 years ago

“Ordered a three, a two seater recliner sofa and a single chair. When it came the two seater recliner was broken where the foot should have been, it looked like it had been dropped. The men who delivered it said that I could get a new one and that I could still use it. On the three seater in the middle there was a three inch gap. Not happy so I rang and somone said they would replace them. In the meantime someone from homeserve came and said so it was dangerous he would temporary repair it so it was safe. The three seater he said it would have to "bed in" and the gap would get smaller. Although there isnt a gap in the other one at all. Home serve lied as they said I was happy with the repair I was not. Peterborough store manager rang there is nothing they will do for me. So I have one sofa that has a bodged repair another one that the middle person cannot sit on because the gap is too big. If I could give this company a zero I would. Please dont buy from them. I am even thinking of sitting outside there store on the faulty furniture. I am so mad and upset.”

Helpful Report

Posted 4 years ago

“We bought a corner sofa from the Cheadle branch and at first we were happy with it. After a few weeks the interior cushions started to go flat. I contacted the store who told me they weren't covered by the guarantee and we'd have to pay for new ones. We were not told this when purchasing and in places can now feel the frame. Do not buy from this company they have no after care or customer service.”

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Posted 4 years ago

“Totally unprofessional and disrespectful staff and store manager. They literally shouted at us and showed an aggressive attitude when we went back to store as we weren’t happy with our mattress. Bought a Tempur one, £1900 and the quality is awful. No returns/ changes or refund accepted and also there is no way to make a formal complaint.”

Helpful Report

Posted 4 years ago

“Still haven't refunded my money it's been 6 weeks! Sent damaged table to us. Requested refund, they picked it up but never sent money back. Emailed and got no response. I call and all I get is someone will call you back. Guess what... No one does, have to call them back again and still no answers. Absolute joke of a company”

Helpful Report

Posted 4 years ago

“Worst Company Ever - order new sofa, wrong one turned up, then they eventually delivered it 3 months later but it was used and had a strong curry odour. They had tried to fob us off with a used one without telling us!! One that had been on someone else’s front room with no mention of COVID! Very hard to contact, and they are only offering a small discount as a gesture. do not use!”

Helpful Report

Posted 4 years ago

“After purchasing a complete divan and headboard in October 2019 and delivered November 2019 by September 2020 the springs had collapsed leaving a very large hole they sent a man from Hypnos who confirmed the springs had separated and would be replaced under the guarantee and said we should go back to the Abingdon shop to arrange this so off we went and chose another mattress for fear of the same thing happening still Hypnos we were told we should have it by end of November 2020BUT that was cancelled then told end of January 2021 BUT that was cancelled as we went into lockdown and told us Hypnos was on reduced production so then told March 2021 the did lend us a topper which was useless as it just fell into to large hole I rang them on many occasions and tried to get hold of customer service who had first logged my problem (Jane) but was never available so fed up with all this I asked for a refund as advised by trading standards because they could not supply the goods BUT the manager of the Abingdon branch said he would not give a full refund as it was over year I tried to explain it was not my fault it was over a year but there’s as they could not supply a replacement and I had first reported this way back in September last year well within the year but he still insisted and would not refund so with no option we just had to wait and sleep on a mattress that hurt our back , I would just like to tell others to stay clear of this company as they should me no sympathy at all”

Helpful Report

Posted 4 years ago

“Just received the 4 seater Ariana settee and armchair with the fabric backs. It is so uncomfortable, its higher than the one we sat in in the store and we keep sliding off, it’s ridiculous!!!!!!! Im going to ring and complain but I’m sure I won’t get anywhere with customer service. Avoid this settee as you will be very dissapointed.”

Helpful Report

Posted 4 years ago

“Purchased an expensive bed frame and slatted base from Furniture Village & a top of the range Hypnos Ortho Extra Firm mattress separately. The problem is the slats are 9 and even 10 cm apart in places, and this has distressed our Hypnos mattress and made the guarantee invalid, Hypnos lay the blame firmly at the feet of Furniture village, who sold us the slatted base. As Industry standards warn gaps in slatted bases should be no more than 7cm And any mattress you purchase from whoever it is will say that the guarantee is invalid if it is laid on a substandard base. ie substandard = Any slatted base over 7cm, so why did Furniture Village sell us one that has 9cm and even 10cm gaps in places? The bizarre thing is that Furniture Village warn customers AGAINST purchasing a slatted base with slats over 7cm apart, It's on their how to care for your mattress guide, on their own website. We foolishly thought it was an oversight and once we brought this matter to their attention they would apologise and resolve the matter as quickly as possible. Wrong. Very Wrong. We called the manager Luke at Friern Barnet and Stevenage Furniture Village. It took weeks to actually get to speak to him firstly because once you press option one for customer service on their contact number it says mailbox full throws you out and one is unable to leave a message. If customer service is this bad there really is a problem, its one of the biggest gripes on their negative reviews. Once you do get through to a human it takes weeks to go through the chain of command until you finally come to the store manage Luke. Email communication is even worse. Luke commissioned a really incompetent firm called Homeserve Furniture repairs, (We mistakenly thought they were the Ombudsman) a shady firm that if you Google their company you will see they have been discredited by money saving expert and have various negative reviews from customers using words like , cowboys, woeful, scam. A very unsavoury bunch. Anyway Furniture Village have made us an offer of replacing the slatted base but not the mattress. So they accept liability for the frame which caused the damage. The mind boggles? On website reviews where you have to input your order number or receipt Furniture Village and Homeserve Furniture repairs have over 79% to 92 % negative reviews. Two questions. One how can a company survive like this? I suspect they won't and they will be closing their doors sometime soon, so be very wary leaving deposits, unless you pay by card. Two: Where are the positive reviews coming from when you don't need a receipt as proof of purchase. I am sure the Ombudsman will be interested. which is our next stop, we will pass on the dossier we have collected with their unethical practices. We really wish we had taken the time to view the negative reviews before we made purchase, and if you are going to make a purchase make sure you pay by card so you are covered if they go into administration, which is where they are headed if they carry on providing such woeful customer service. Only 9% recommend Furniture Village thats a whopping 91% of unhappy customers.”

Helpful Report

Posted 4 years ago

“Bought the 3 and 4 seater sofa "Ariana collection".... the most uncomfortable sofa i have ever sat on. I cannot emphasise how rubbish the sofa is..although it looks nice there is no back support as the cushion is straight back. Please avoid at all cost... the customer service is Extremely bad. Would never purchase from this store.”

Helpful Report

Posted 4 years ago

“Shocking customer service. Placed an order with a 10 week delivery period and 7 months later it has still not arrived. Staff couldn’t care less, no compensation provided. Complaints and requested call backs go unanswered and still no furniture. Do not order from here.”

Helpful Report

Posted 4 years ago

“Absolutely shocking service from Guildford! Where should I start? I received an email suggesting items were on sale - I chat botted to reserve a chair and a mirror and received a call to confirm, as well as an invoice after payment. On the invoice it says 1-3 weeks delivery time. At 3 weeks, I still hadn't had any communication, so emailed - no word. I called - couldn't get through. I left messages - nobody returned my calls. I chat botted and was told twice that someone would call me - they never called. In all this time I managed to speak to one person on a Friday, 5 weeks on who suggested the piece was still in the showroom and was never scheduled for delivery and that someone would call me on Monday to arrange delivery - no call. Wednesday I called and emailed to say cancel my order. On Thursday, I receive an email saying they have now cancelled my order and that I should call to receive a refund. What the ??? Someone FINALLY contacts me to say order cancelled without ANY explanation, apology, nothing - only to say that the order has been cancelled. I will NEVER have anything to do with this company again. Absolutely shocking!! Worst customer service I have ever experienced.”

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Posted 4 years ago

“I think your furniture is really bad so uncomfortable and the second one even worst like sitting on wood and the bed all there after is money would never buy from then again”

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Posted 4 years ago

“Seriously awful. Waited 12 weeks for delivery. Sofa then didn’t fit around our staircase (because of the angle) so delivery guys advise cutting the bannister out. I think not. Been stuck in our entrance hallway for a month and on top of that the idiots are charging me 25% of the order value to collect it (£400!) that’s if they ever decide to pick it up! avoid this company at all costs. They are a bunch of useless idiots!”

Helpful Report

Posted 4 years ago

“No customer service. Disgraceful. We ordered on 29th October and still have no sofas. I went in just before Xmas to ask for a swatch so I could buy curtains. They promised one but never bothered to send it. Received a call mid February saying we would get the sofas ‘soon ‘ as they were due in to them on 22nd Feb. It’s now been 18 weeks ( we were told 15-16) and still no sofas! We ve been fobbed off numerous times and now we’ve had enough. They’ve clearly lost or damaged the order. Problem is they just do not care! I am now getting advice to see if they are in breach of contract so I can cancel the order. Can’t give zero stars sadly. Don’t buy from them. They just let you down.”

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Posted 4 years ago

“I requested a visit to assess the softness of the setter arms and seat .I was requested to send a photo .which is impossible to show the softness of the under filling .back came a reply almost instantly .this is normal settlement .not happy”

Helpful Report

Posted 4 years ago

Furniture Village is rated 1.3 based on 1,061 reviews