Furniture Village Reviews

Name: Furniture Village
Address: 258 Bath RoadSlough, Berkshire
Rating: 1.30

1.3 Rating 1,061 Reviews

7 %

of reviewers recommend Furniture Village

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Phone:

0800 804 8879

Email:

online@furniturevillage.co.uk

Location:

258 Bath RoadSlough
Berkshire
SL1 4DX

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Furniture Village 1 star review on 23rd May 2025

Sharon

Furniture Village 1 star review on 19th May 2025

Kelly

Furniture Village 1 star review on 5th December 2024

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195

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolute disgrace of a company. Mis-sold insurance, failed to follow up calls, asked for order number numerous times and never spoke to the same person twice. It's bordering on illegal , holding onto people's hard earned cash for months without any firm delivery date for what has been ordered.”

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Posted 3 years ago

“Been waiting for three months for a clearance sofa to be transferred from one shop to another. Everyone I contact tells me a different story or lies. I am so frustrated. Can't get to communicate with anyone Senior. CEO personal assistant promised weeks ago to chase this for me and communicate with me, heard nothing from her and Head Office voicemail tells you to contact your local store who are no help. So frustrated and disappointed.”

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Posted 3 years ago

“Bought dining room set to begin with marks on table like knots was told normal but disagreed one of their experts called and wow he agreed with myself then they exchanged fine but now paint peeling off top cupboard door paid £195 insurance but alas not an accidental so no payout approached Furniture Village no luck was informed by their staff could get cost of paint if I paid for it.After spending close on £4500 (suite also) unbelievable...discussing..and please take note QUALITY???? Also problem with Leather Suite again QUALITY of product and yet again this company in denial...Sad..Sad”

Furniture Village 1 star review on 5th July 2021

Helpful Report

Posted 3 years ago

“what's going on????? still can't get through via telephone for 4 hours and 36 mins. I placed an order on 16th June and have no confirmation via email, I don't even have an order number!!!”

Helpful Report

Posted 3 years ago

“Our pensioner friend ordered a sofa over the phone and paid a £400 deposit. However due to their computer glitch she received no paperwork- just an order number. Two days later she phoned to cancel the order. This was cancelled but she was told that she must forfeit her deposit as “is their usual terms..” Nothing has been made or delivered so how can that be fair by any stretch of the imagination? Buyers beware”

Helpful Report

Posted 3 years ago

“Ordered sofas 11 weeks ago. Told delivery 8 weeks, maximum 11. No communication at all. Can’t get through by phone, 3 live chats with them, promises made nothing delivered. Shocking customer service, now panicking that I have lost my money and won’t get it back or my furniture. Do not use this company it is disgraceful how they treat their customers. Blaming a cyber attack is unacceptable, doesn’t say a lot for how they manage their systems and our information!!!!”

Helpful Report

Posted 3 years ago

“We spent £13000 on two sofas a dinning table and accessories. Well it's an absolute disaster: Wrong sofa ordered Wrong sizes ordered on both sofas Three months waiting for two lights and lamps when arrived damaged No correspondence E-mailed ceo no reply e-mailed daily for seven days Promised that complaint would be raised and investigated never happened Took day of work to meet with store manager who was then not in store when we arrived Phone calls Promised never ever phoned us Appalling service Going to ombudsmen BBC watch dog The sofa they delivered this week is completely the wrong size Jeff avery Store Bristol”

Helpful Report

Posted 3 years ago

“I have never bought from furniture village before but i ordered two sofas and they were delivered within the time scale. They were delivered with a really bad fault photos were taken by delivery drivers, they said it would past on???? After several phone calls , apparently siber attack then system down its now a Month ago i have paid in full they delivered faulty goods and no one now answers the phone!!!! Do NOT spend your hard earned money with them. I will take this further if I have to . .”

Furniture Village 1 star review on 1st July 2021

Helpful Report

Posted 3 years ago

“Ordered Bedroom furniture beginning of Feb, when placing order and paying for goods in Full were told delivery would be 5 weeks , then sent invoice stating 6-8wks ,after 9 weeks got a msg that the wrong colour had been sent and they re-ordered ( without checking with me first). and that it would be with me by the end of May. Now every time I ring and eventually speak to someone they tell me all lines are still down....after 4 weeks !! Am clearly being Fobbed off .”

Helpful Report

Posted 3 years ago

“They take your money, do not answer calls or emails, and when you do get a response on Facebook or their website they lie to you. I think they may be circling the drain. DO NOT buy from this company. They are a bunch of lying con artists. If you have placed an order, cancel it. Take it up with your Bank or Credit Card Company, lodge a complaint with Watchdog and the Financial Ombudsman.”

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Posted 3 years ago

“I am so shocked by how many bad reviews there about this company and only wish I had researched before becoming yet another victim of there god awful customer service and literally ghosting their customers. DO NOT USE THEM!!!!!!!!!!!”

Helpful Report

Posted 3 years ago

“I would give 0 rating or less. The worst company I have ever dealt with. Very happy to show you around showroom, take your order, take your money and then you wait wait and wait. No one bothers to answer calls, the managers are never available. I am totally disgusted... I would never set foot in a Furniture Village store again. Nearly 11 weeks and I am still waiting for delivery of my bed and sofas. The worst shopping experience in my life!!!! No respect for the customer once they have taken your money.... Shameful!!”

Helpful Report

Posted 3 years ago

“If I could I would give 0 stars. WOEFUL, AWFUL company. Went online, made my order, took my deposit for my order (Big deposit at that). 10 weeks later, the sofa should be delivered next week, I have only now just got through to someone on the phone at furniture village after trying for weeks who has now informed me that the individual fabric we chose for our sofa has not been in stock, It will take a minimum of another 10 weeks to arrive. (SHOCKING). I would not recommend anyone to order their sofa from here. Lovely products. Diabolical service.”

Helpful Report

Posted 3 years ago

“My sister in law ordered a TV unit on 03.11.2020, was told it was in stock, and would be delivered on 27th November, along with another item (2 tables) from a previous order. The tables finally turned up in March, the TV unit is supposed to be arriving 9th July!! These were paid for in full at time of purchases. First excuses were blamed on Covid causing difficulty moving stock around to the distribution centre. Now they have told her the container from China!! will dock end of June. They have never satisfactorily explained what happened to the "in stock" items that were there on November 3rd. She has had to do all the chasing on this order, they rarely phone back. She dealt with Head Office store in Slough. The CEO does not reply to emails, their customer service is appalling, she would happily cancel the order apart from the fact that this TV unit matches the rest of her lounge/dining furniture, and it would be difficult to get something similar. I have noticed they have almost stopped responding to reports on Trustpilot and Facebook, and have actually blocked me from writing anything on Facebook!!”

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Posted 3 years ago

“Placed an order in February the online staff were really helpful. This lulled me into a false sense of security as from that moment onwards it’s been terrible. I ordered two stools they sent one and that was damaged. It’s not able to be resolved because the customer service is just terrible. No way of getting through on the phone get cut off. Emails not replied to. I am now asking my bank to get the refund as I paid by credit card thankfully. What else can I say other than avoid avoid avoid !!!”

Helpful Report

Posted 3 years ago

“Hate to be a scaremonger I bought a bed and mattress poor quality complained threatened to post on you tube they delivered on 22/02/21 refused replacement they collected items 26/2/21 got my deposit back 10 days later after numerous calls cancelled my direct debit for finance as first payment was due but I had no goods hitachi finance still waiting for paperwork which should take 2 weeks I am still in talks with hitachi as far as they are concerned I should be making payments until they receive the paperwork something really dodgy going on at furniture village”

Helpful Report

Posted 3 years ago

“Hopeless! No communications, no delivery nothing! Many promises after MANY hours waiting in a que. Quite insincere, rude and untrustworthy! NEVERE again. I hope the company goes bust. There are many other companies that will fill the gap.”

Helpful Report

Posted 3 years ago

“Absolutely disgusting customer service. I have been trying to contact them phone and chat to find out when I will reveive my online order. What I have ordered was due to be delivered on 05/06 and both me and my husband took the day off for this reason. No one had the decency to contact me to apologise and reschedule. I still don't know when and if I will receive it. So I would strongly recommend TO DON'T ORDER online from this company. Personally I will never again do business with them.”

Helpful Report

Posted 3 years ago

“I bought a sofa from the stock on purpose because I have not where to sit at home and after 3 weeks I am still waiting, the can't still sort the hacked after more than 2 weeks, pathetic”

Helpful Report

Posted 3 years ago

“We ordered a sofa and two chairs in May on line and were informed delivery would be around 14th of June. To our delight our furniture arrived at the warehouse earlier than anticipated and we arranged a date for delivery 2nd of June! The recent cyber attack prevented delivery that day but after contacting the warehouse a few days later, very helpful and apologetic staff, were able to locate the order and arranged prompt delivery the next day! The delivery men were friendly and efficient and the furniture was received in perfect condition. A very happy customer! Have bought from Furniture Village before and would again.”

Helpful Report

Posted 3 years ago

Furniture Village is rated 1.3 based on 1,061 reviews