Furniture Village Reviews

Name: Furniture Village
Address: 258 Bath RoadSlough, Berkshire
Rating: 1.30

1.3 Rating 1,062 Reviews

7 %

of reviewers recommend Furniture Village

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Phone:

0800 804 8879

Email:

online@furniturevillage.co.uk

Location:

258 Bath RoadSlough
Berkshire
SL1 4DX

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Furniture Village 1 star review on 3rd June 2025

FREDMERCY 3 4 7 AT GMAIL.COM

Furniture Village 1 star review on 23rd May 2025

Sharon

Furniture Village 1 star review on 19th May 2025

Kelly

Furniture Village 1 star review on 5th December 2024

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196

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awful; ordered sofas in August, told max 14 week, called yesterday - won’t be delivered until Jan 15. Asked about cancelling, would not discuss.”

Helpful Report

Posted 4 years ago

“Ordered sofa 8th August delivery date end of October so I sold my sofa it was 18months old had to many cushions but was a lovely sofa ordered leather from FV. So waiting for sofa spoke to a woman very rude she was just to make sure my sofa is coming as I hadn't heard anything. She couldn't tell me a thing wasnt interested in finding out spoke over me. I rang back complained and while doing that she rang me back to say the 15th November. So I wasnt happy I emailed the ceo to complain. In the meantime early November I had a call of the man who sold me the sofa 15th November and its in the country. OK so with me e mailing the ceo I get told the manager will phone assistant one rang said the 24th November now. Following day manager rings tells me that I hadn't spoke to his staff. Yes I did they both told me the 15th he argued with me kept saying where are you getting the 15th from, your staff thats where I also got a loan sofa to tide us over off them. So I wouldnt pay any more until the day before the sofa arrived 26th November the sofa arrived with a dent in the back. Told them to take it away and bring loan sofa in. I got my refund back bar 250 they wanted to keep 500. The loan sofa is nothing like what I ordered in the mean time I've found all this upsetting they have lied and even made me out to be a liar. I've asked the ceo to explain why I have been spoken to in such a manner and lied to. No reply was told area manager will get in touch. No phone call so left another review on trust pilot to say if I dont get a call im taking them to trading standards. I also want compensation as they went over thier time limit as you can claim for that and the rest of my refund. I got a call as soon as I put the review in I get a call on Monday.”

Helpful Report

Posted 4 years ago

“Awful service, ordered a lamp. Said it could take 14 days to deliver, 18 days pass, no sign or any emails (oh other than spam mail trying to sell me other stuff) called to find out what was going on, after paying £10 for delivery. Was told by the first rude customer service advisor, she had spoke with her suppliers (didn’t realise I was dealing with middle men) it would be with me end of the week. Still no sign a week and half later. Phone to cancel the order after finding the lamp online, cheaper and with free next day delivery. Second rude customer service advisor tells me it will take a week to find out if the supplier has despatched my item yet and cancel my order. 1 month and two days later I’m still awaiting for my money back. Wouldn’t use this company again if you paid me!”

Helpful Report

Posted 4 years ago

“We purchased a Dining Table at the beginning of September with an understanding of a 11 - 13 week delay due to COVID-19. This was ok at that time. since the 13 week delay had passed (LAST MONTH) we have received No contact of information, No paperwork, No Updates, NOTHING.. We have called a couple of times with an answer of.. "someone will call you back" Guess what.. NO ONE HAS!!! Our request for a refund was denide as they aloud to be late on delivery. Our frustration is that no one is competent enough to make a phone call to update us on our dining table or an apology for its EVEN MORE DELAYED DELAY!!! To spend a large amount of money on a purchase and have no updates is terrible service and defiantly will not be buying from this company again! I hope management read these reviews to have an understanding of how bad service has effected customers. At this rate my family will be eating Christmas dinner on the floor!”

Helpful Report

Posted 4 years ago

“Ordered our products in August , paid in full and were told 8/9 week delivery, now in December and still no delivery date. The store manager Rugby Dan Hughes was unwilling to take any responsibility and quoted consumer law. Unacceptable way to treat customers the owner Peter Harrison talks about customer care and his staff being important well this store needs significant training.”

Helpful Report

Posted 4 years ago

“Ashley Smith at furniture Village Bolton is employed just to tell a pack of lies, suppose to be customer service, she couldn't care less about customers. Bet she doesn't buy anything from this awful place!!”

Helpful Report

Posted 4 years ago

“Bought a leather sofa and two armchairs 2016, after only a few months the leather on the centre cushion on the sofa began to split, the technician came out and filled it in with colour match pen, this didn't last long, was told he wouldn't be fixing it again, knowing it would keep happening. After weeks of complaining they finally agreed to repair it and sent email to verify it. Now they are saying it can't be done, the warm brown leather is no longer available. We are left with a awful looking sofa.”

Helpful Report

Posted 4 years ago

“I worked for them and was told to send damaged goods regardless. Lazy managers that only want to hit targets.”

Helpful Report

Posted 4 years ago

“dont buy from them on line you wont get yoyr money back if you return anything .I have been waiting for 2 weeks now and still get fobbed off when i phone them. CROOKS”

Helpful Report

Posted 4 years ago

“Please don’t order from these guys. I’m so upset as ordered Aug for delivery in Oct, 10 weeks later. In Oct told will be another 10 weeks, due Dec. With no contact at all rang to check when due and told will now be mid Jan. Had told would be here by Xmas and now feel so let down. I can’t even cancel as they want to charge 25% which we cannot afford to lose. Feel so let down. Please try elsewhere as I would hate for you to go through the same frustration.”

Helpful Report

Posted 4 years ago

“The worst customer experience I have ever had. I would give less than one star if I could. I don’t normally write reviews but felt I had to voice out my frustrations with this awful company. I bought a bed in May 2020. They damaged my item (didn’t even care to phone me to tell me about it!) and said I had to pay for a different one and a headboard separately. Took them FIVE months to deliver the bed and having to chase them at least 20 times - absolutely ridiculous (they advised me it would take three weeks - what utter rubbish). Customer agents behaviour was despicable, rude and unhelpful apart from one guy called Nahid. Still dealing with the issue of a missing headboard SEVEN months later - had to pay for that separately even though the initial item I had bought included a headboard. Delivery man came today and delivered a table by mistake instead of the headboard and said that I had to sort out a new delivery date. The warehouse never picks up. Customer service is astonishingly bad it is laughable. I have given up with this company and will never buy from them ever again. Shame as I spent thousands here after moving to a new flat and the products are decent- definitely not worth it with the awful customer service. Would not recommend anyone else to buy from this company unless they want to have a stressful seven months chasing your products!! Nightmare!!!”

Helpful Report

Posted 4 years ago

“I bougt a leather Sofa. after a few months it collapsed in the middle. I complained by email and got no response. Called the store many times. They then asked for photos. I sent them and the reply i got was that this was not normal ware and tare. They didnt even send someone out. All i did was sit on it. Surely that is normal ware and tare. I will never buy from Furniture Village again. There quality is awful and customer service even worse !”

Helpful Report

Posted 4 years ago

“As with other reviews I have been waiting for a delivery from furniture village. I wasn’t told on 30th August delivery on my item was 8 to 9 weeks and the paperwork states “ in the unlikely event the furniture is going to be delayed, I will be advised at the earliest opportunity”. Nine weeks in with no delivery date, no contact and no response to numerous messages, needless to say your call is never connected and your messages are not replied to. This is a dreadful piece of customer service and this company should never get any customers through their doors as they do not deserve customers. They are quick enough to take full payment on date of order but as a customer you get little in return.”

Helpful Report

Posted 4 years ago

“23Weeks and counting.......... Ordered desk 24th May, still no sign of it 23 weeks later (26/10/20), still. Disgraceful communications that i always initiated, constantly fobbed and mis-information provided time and time again, to buy them more time. Global Pandemic or not they should simply be truthful and honest if they cannot fulfil orders. Would not use again, be warned before you order from this company. The company clearly has no grip on its suppliers and that combined with an appalling level of customer service not give a great experience. So still waiting.....”

Helpful Report

Posted 4 years ago

“Took pillows back next day as do not fit a standard pillow case. Not then fit for purpose. No returns policy enforced and spoken to most abruptly, left feeling most embarrassed. Awful way to talk to anyone, let alone someone who has purchased a dining table, six chairs, a lounge suite , a super king bed , headboard, two pictures, a mirror and a rug. I'll keep the pillows, buy extra large pillow cases no problem. But go back in to the Rugby store, not a chance. So embarrassing.”

Helpful Report

Posted 4 years ago

“absolutely terrible service!! sofa arrived, had back cushions missing, they attached different legs to the base of the sofa, leaving it completely unstable. advising me to use a book to keep it stable !!! They then made a whole in my wall and have been nothing but unhelpful to repair, pay for the damage. They say they have ordered me a new sofa, but cant provide proof that its been reordered. i have been told this happens all the time and i need to look for a new sofa!!! shocking, unprofessional, unhelpful!!! DO NOT USE!!!”

Helpful Report

Posted 4 years ago

“I paid £2950 for a so called leather sofa this being a recliner, after a couple of months the leather started to split on the middle cushion near recliner, I had a guy out from Furniture Village, he just filled the split leather in and said it was due to friction from the recliner, they aren't prepared to repair it again. The sofa looks like a cheap one now, I was never informed that a recliner could do this to so called leather. I am going to take things further, I'm sure you shouldn't need to replace your sofa after four years.”

Furniture Village 1 star review on 16th October 2020

Helpful Report

Posted 4 years ago

“Ordered 2 designer armchairs for 2,000 GBP with estimated delivery 11-12 weeks. 13th week called them (many times over many days before I was able to speak to someone) only to hear that our armchairs will be delivered likely on week 20 without guarantees. I asked for clear explanation what happened and why and they promised to call back. They did in 10 min and on the line which was perfectly clear pretended they can not hear us. We could not call back, lines are down. No one called again. We wish to request refund as we can not wait 20+ weeks (if we lucky) to get delivery but in t&c it seems they charge 25% for those occasions. We are stuck. After reading 400+ negative reviews, I wish I never ordered anything from them... considering legal action...”

Helpful Report

Posted 4 years ago

“order a sofa 12 weeks ago, i was told it wont be as long a 12 weeks, they now tell me after calling them for the last 5 weeks, it going to be November which means 17 weeks so a 3rd of the year spent waiting, i understand Covid but lets stop hiding, so i now have nowhere to sit. this company is rubbish especially the Thurrock branch, dont call them as the woman i spoke to was one of the rudest people i have ever spoken to, she would not let me talk.”

Helpful Report

Posted 4 years ago

“At the 1st delivery attempt the sofa was damaged so we sat on the floor for 2 weeks until they checked it over and delivered it back with temporary feet. Good news after that though as we got three weeks before the arms fell off. Literally fell off. I started noticing wood chippings after a couple of days so I rang and in fairness to them, they arranged a replacement. It was when the 1st arm fell off that I rang to cancel the next sofa. It turns out that this "premium" £2k sofa is made out of the finest chipboard hardwood. Not hardwood hardwood! The main body of the sofa is held up by 3 bolts through that unicorn of woods... the chipboard hardwood. You only tend to get this material when you pay 2k for a £100 sofa. After saying I'd be sharing this on social media they offered me the use of it for 8 weeks but asked me to take care of it as they will repair and sell it.... what!? Its junk. Throw it in the bin.... dont pass it on to some poor unsuspecting family. They then asked if I'd be interested in keeping it at a reduced rate. Wait for it..... £1300!🤣 "Sir, it is a 2k sofa" I would of had it for a couple of hundred quid as I now have to sit on the floor until Jan 8th 2021. I did mention this, they said we are out of "contract" now so you are on your own. Like I said... they offered me this one for 8 weeks but I declined on the basis that I'd still be paying for it until it is returned. Unbelievable. Needless to say, I wont be going back. Look on the bright side... at least I'll have space for a big xmas tree this year. Have I forgotten anything🤔 they have nice cookies in the showroom. Everything else is shocking.”

Furniture Village 1 star review on 5th October 2020

Helpful Report

Posted 4 years ago

Furniture Village is rated 1.3 based on 1,062 reviews