Furniture Village Reviews

Name: Furniture Village
Address: 258 Bath RoadSlough, Berkshire
Rating: 1.30

1.3 Rating 1,062 Reviews

7 %

of reviewers recommend Furniture Village

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Phone:

0800 804 8879

Email:

online@furniturevillage.co.uk

Location:

258 Bath RoadSlough
Berkshire
SL1 4DX

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Furniture Village 1 star review on 23rd May 2025

Sharon

Furniture Village 1 star review on 19th May 2025

Kelly

Furniture Village 1 star review on 5th December 2024

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195

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered full bedroom furniture set. It was important to me that the dressing table had the stool and mirror. I was told it did. I ordered this with 2 bedside cabs a Tall boys and storage chest. Waited just over 8 weeks (as advised) and on day of delivery they only had half of the dressing table. They said they did not know where other bit was but if it was in the local store (left behind) they would bring it later that day. I heard nothing, left two answerphone messages, nobody got back. I rang on the Monday morning and told the store manager I was not happy as he told me it was actually in their store. Also advised him one bedside cabinet was very unsteady and rocking on the floor.He also told me the dressing table was not a set and there never was going to be a mirror with it. The lady who served me had only been there a couple of months, but he said it's human error and that they only have my word against hers. With his overall attitude I told him I was at the point of returning it all. I called them the next day and they said they would "source" a mirror from elsewhere. I said the "oak probably wont match" he told me that the furniture I had delivered from them would not exactly match as it is oak. I argued it did match in colour. They then sent Homeserve out to check the rocking side cabinet. He used a spirit level on my floor and said the floor is slightly out so he put a pad on the bottom of cabinet. Now I am no joiner or expert but I could not understand how the cabinet rocked in its position and the other side cabinet did not rock in the same place. He just argued the floor was unlevel and that was that. After he left I decided to keep it.. I had not used it so far and had a cover over it. then I noticed a scratch on the storage chest and the lid did not stay flat it springs back up! when looking properly at the drawers I saw that they are uneven, flush on some sides not on the other. they said that is just the way they are built! By this point I was furious..I went to the store, again not sympathetic to me..only offered to repair or exchange! I said I was very unhappy with it all I did not want repairs or wait 8 weeks for exchange but they threw in the 25% cancellation fee.. I felt at this point I would rather pay that than give them the balance of the order..I said I would take it further they said go ahead. I will try but never use them again.”

Helpful Report

Posted 4 years ago

“Bought sofa and armchair from furniture village there is a problem with the seat of the chair sinking while sitting in it causing back pain. I phoned the store they said it was a manufacturing fault and put an order for another one. Two days later I told them I have lost faith and can guarantee the next one will be the same. I was told if I cancel the order they will take 25% from the refund which works out as 235.00, just for two day's into the cancellation. They said it was their protocol but on the website it states there are 3 easy steps for a refund in full, say's nothing about taking 25%, if it was a few days before it was due to arrive I would give in. Why is this protocol known to customers at the time you pay them money.”

Helpful Report

Posted 4 years ago

“I have now been waiting 12 weeks for a headboard. People have been giving us false information about when it’s arriving saying it’s in the warehouse, when it’s not. It was supposed to turn up on one day and they couldn’t even get that right. I will not be using this company again. Honesty, from them, a joke.”

Helpful Report

Posted 4 years ago

“Absolute joke of a company, never ever in my life experienced anything like it. This company should be avoided completely. From the very beginning I was contacted by James at 360 resourcing who said I had a great CV for an HR Administrator role. A week later he told me I was rejected for the position. I then came to find out he had made an error and he got mixed up with the Compliance Administrator role which is fine. I then had an interview with the hiring manager from Furniture Village who had no clue how to do an interview. She didnt even ask any questions relating to my experience but then 360 have a nerve to tell me there was a stronger candidate. I feel the recruitment process has been an unfair one as the other person probably had the chance to come across stronger by being asked the right questions. I strongly feel there has been some sort of discrimination by age and or race. Everyone reading this review, avoid this company at all costs and avoid Furniture Village too. Very unprofessional company.”

Helpful Report

Posted 4 years ago

“Rubbish never buy from this shop again was totally let down by them twice rude customer service 8 months it took to sort out the problem and no sofa to show for it”

Helpful Report

Posted 4 years ago

“Terrible experience with the delivery service. We sent an email asking if we could change the delivery address on the day of the delivery. We asked if it was possible, we didn't say anything about cancelling or not been able to access to the previous address given. We still had access to the previous address anyway. And they decided to cancel our delivery slot without consulting with us if it was possible to go ahead or not. They said they called us, but we have no missed calls. They said we didn't answer their first email quick enough (ehem... working?) so they just "thought" we couldn't receive it in the previous address given and decided our life for us. We arranged our work and day to be available for the delivery and now they say they can't deliver our mattress for another 4 days. A saturday. And they can't give us a time slot till the day before, leaving us unavailable to plan our one day off we have together as a couple. We have no mattress to sleep on and if I had known the service would be like this, I'd have purchased somewhere else that suited our time frame.”

Helpful Report

Posted 4 years ago

“Take care if you buy a leather sofa from this lot. Had a sofa two and a half years and it's peeling. Never ever have I had this problem with previous leather sofas. So buyers think carefully before buying from furniture village”

Helpful Report

Posted 4 years ago

“Avoid shopping at Furniture Village. We have ordered mattress it’s should be with us within 9 weeks and now after 12 weeks when we calling them they always telling lies “ just arrived to our warhorse and we will call you tomorrow for delivery “ is never happened and we called them from last 3 weeks and always same story. Big lies, not keeping promise. Never again shopping with them.”

Helpful Report

Posted 4 years ago

“Sofas arrived 3 weeks ago Cushions keep moving every time you get up there’s a big gap between both cushions absolute nightmare. Cushions are sinking in 3 weeks.. Technician been viewed the sofas and agreed with us and advised us that we go in and swap the sofas.. report came and said no manufacturer fault. A big lie when the technician sat on the sofas and saw exactly his faulty the sofas are. We are now going to go in speak to the manager and if we need to take legal action and get trading standards involved. This was not the suite we saw in store!! Disappointed and angry £2,400 for a suite which is not fit to sit on.. Let’s see what FV manager has to say!!”

Helpful Report

Posted 4 years ago

“Ordered recliner chair in April ,come to deliver ,top was covered with plastic covering ,the base of chair was filthy dirty where it had been dragged along by somebody ,then they tried without success to,assemble the back of chair into the base for only one side not to slot in , they said its alright to sit on but I wasn't happy told delivery drivers that it will have to go back of which they kept saying to leave it and somebody would come out to look at it , I stood my ground and got them to take it back , spent £1450 on a chair and comes absolutely filthy , not lined up ,waiting for refund”

Helpful Report

Posted 4 years ago

“Ordered a £3800 leather sofa ,two chairs and footstool. Assured it was “ made in Britain” display model had wide Velcro’s strips sticking the back support cushions to the frame to stop them sliding down and forcing the seat cushions out...as this happened with our old sofa, we thought it was a great idea. Order delayed due to the start of COVID ,understandably. All delivered eventually early March. Within 2WEEKS we called and said we wanted a refund, the whole suit was massively under stuffed and provided no support whatsoever, it was like sitting on a pile of scaffolding poles. The “ great design idea” Velcro was absent , obviously only for display models and the whole thing looked shocking. Informed that an engineer had to come out to assess, but due to lockdown this too would be delayed. Engineer arrived weeks later, took photos and tried his very best to “ plump up” the non existent stuffing in the suite. Said his report ,which we should get a copy of, would be ready in 24hrs. Three days later we had heard nothing, and here began the long game of telephone hockey than ran well into extra time ...... Several New staff explained that the guy who sold it all to us was no longer employed , the manager was on holiday , the women who answered the phone , seemingly from way back in March was “ new in the office”....Then ! A Jake appeared, talked sense, did his level best to get our feelings put before the manager Jason ,even managed to get a copy of the damning report where the engineer marvelled at how a suite “ could look over 10years old in less than a month !” and tried to arrange for collection of this pile of shoddy workmanship. Several calls later FROM me, never returned, we got it all collected end of August .The delivery guy Said “ I am now in possession, you need to call the Office for an immediate refund”.....I left it till the next day, more calls , more “ I’m new here I’ll get the manager to call you back”.....I left it till midday Monday and refused to wait for the “ manager to call”......then was put through and received a refund to my card. Shoddy products, sold under a tissue of lies, ( made in Britain turned out to be Asia !) appalling customer service, overworked staff without the power to sort situations forced to deal with unhappy customers. Never ever again.”

Helpful Report

Posted 4 years ago

“Very poor experience. Ordered a mattress that was said to be available over 10 weeks ago and we are still not in receipt. Chased them numerous times via phone and email to no avail. My last email was sent over a week ago and I have still not had a courtesy of a reply or details of their formal complaints procedure. This is unacceptable. Stay well clear of this Mickey Mouse firm. Disgrace.”

Helpful Report

Posted 4 years ago

“Order received damages it has a 4inch dent in it, been told this is acceptable and is in the manufacturers guidelines.”

Helpful Report

Posted 4 years ago

“First sofa bought had a broken leg!. Replacement looked second hand, no felt in feet, hole in the arm, scratched on the legs. Debating sending the whole lot back and refund... Will never use again”

Furniture Village 1 star review on 29th July 2020

Helpful Report

Posted 4 years ago

“The customer service is very very bad, if you can avoid buying from furniturwe village please don't. I am still waiting to get a refund for the last 5 months and they don't even have the decency to reply to emails or answer phone calls”

Helpful Report

Posted 4 years ago

“Bought 2 sofas in October 2018 delivered December. Only ever cleaned with stuff I purchased from them. I now have leather sofas that are peeling. They sent some one out to have a look on Wednesday they phoned me Thursday to say it was contaminated but he can't say what with and that its not a manufacturer fault he only looked and rubbed sides with white cloth (different leather to cushions). And to be told it's basically my fault because it could of been on my clothes, then I was told even what people eat or drink comes through your pores. So basically don't buy leather from furniture village if you intend to eat and drink and sit on your sofas. I was also asked by another employee why I was cleaning it and I said because its dirty bearing in mind sofas are light grey to be asked well how are they dirty, well because we sit on them. She put phone down on me in the end because she said I was shouting I wasn't I was annoyed to be made to feel stupid.”

Furniture Village 1 star review on 18th July 2020

Helpful Report

Posted 4 years ago

“brought, after delivery i was back at the store within the hour to tell them to take it back and refund my money now, all you get is a runaround, no respect from staff or manager, suite a total mess, crumpled leather, saggy seat after 2 weeks, bad joints, not enough padding in arms, arm sticks out not fitted in properly, leg sticks out, leather upgrade paid for not fitted, all they do is keep delaying you with different tactics just to keep it going, see photos remember this is new, because it look old and well used, brought from DFS last time had suite for 8 years only got rid because other half wanted a change, wish i went back there. photos not loading.”

Helpful Report

Posted 4 years ago

“went back to the store straight away after delivery to tell them to take it back, was told that you have to have it for 2 weeks and then come back and they would make arrangements for someone to look at it to see what was wrong and take it from there, I have now found this out to be a trick on behalf of Furniture Village but thankfully thanks to Which Magazine I was in time to get my refund, There trick was that if you wait as requested the 2 weeks then waited because they say there was a belay in getting it looked at and it goes passed 30 days the option of refund is harder to sort out, don't get caught up with this but say straight away that you want a refund and put that in writing, go to Which web site and put info in and they will email you a letter to email to Furniture Village serving them with your rights, don't get caught up with delaying tactics.”

Helpful Report

Posted 4 years ago

“Awful quality. Purchased a sofa less than two years ago and is so awful we now must replace it! Cushions all totally lost shape affecting our backs badly and when removing the removable covers, they do not come off properly as stuck to the very poor quality cushion which consists of a number of cheap peices of foam in some sort of mesh covering.. Covered in black powder from goodness knows where.. Nightmare! Would never shop here again!!”

Helpful Report

Posted 4 years ago

“Bought a mattress for my special need child. Found out later on the same size mattress will not go through my staircase as there is two sharp bend. Had to return another mattress from ikea for same reason. Tried to call furniture village not to send the mattress and to refund. Gone through voice mail, left message, a very rude lady said it’s ready and I have to pay 100% of mattress price as cancellation fees as it has been made. Finally told me to speak to manager of the branch. I called today, they said they gonna call me back tomorrow. I am a NHS doctor, I am extremely busy, on night shift on that time. But I had to keep me wake up to get the phone call back, which never came. I had to chase them several times before getting someone to speak to again and got the answer that they have ordered it, so no return and no matter it will fit my stair case or not, they will deliver it.”

Helpful Report

Posted 4 years ago

Furniture Village is rated 1.3 based on 1,062 reviews