Furniture Village Reviews

Name: Furniture Village
Address: 258 Bath RoadSlough, Berkshire
Rating: 1.30

1.3 Rating 1,063 Reviews

7 %

of reviewers recommend Furniture Village

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Phone:

0800 804 8879

Email:

online@furniturevillage.co.uk

Location:

258 Bath RoadSlough
Berkshire
SL1 4DX

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Furniture Village 1 star review on 23rd May 2025

Sharon

Furniture Village 1 star review on 19th May 2025

Kelly

Furniture Village 1 star review on 5th December 2024

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195

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Purchased a salamander 3 seater sofa in 2017 . Right hand recliner dropped and seat saved. Told the engineer report could find no fault or flaw caused by structural or manufacturing defect . Told by the shop cushions aren't covered. This seems to be a recurring problem with several of their sofas. Will never buy from them again.”

Helpful Report

Posted 5 years ago

“Trustpilot reviews As requested Order No. 479107853 Review of Furniture Village Chris 6 reviews 1 star: Bad 4 hours ago 1 star 1 star, this is mainly for SERVICE! We purchased the Kensington Suite with a foot stool which cost over £400. (the whole suite costing over £3,000) It was all delivered on November 21st. By November 27th a button on the foot stool had fallen off, and also from the day of delivery I reported o the delivery guys that one of the knowles on the couch was scratched, so I called FV to get it fixed. We are now on February 12th and so far between emails going back and forth - the last email I wrote asking for a date for the repairer to come and fix the button and replace the knowle, I received no response, It appears I am dealing with a repair company called Homeserve No connection to the boiler company I found out from a rather short tempered FV Customer Service Agent who also informed me that Homeserve had tried several times to contact me (which was untrue because I checked with Homeserve.) I am told by Homeserve that the long wait is the fault of the manufacturers so the wait goes on! FV are not responding to my emails anymore and it appears have washed their hands of the situation just as other reviews have reported. I would think twice before purchasing any furniture from these large companies in future and feel that they take advantage of their customers after they get the money and wash their hands of any responsibility for damaged goods blaming it on their repairers or the manufacturers! I feel it is down to FV to ensure that repairs are carried out in a timely fashion, and that you should only have to deal with them, and not third parties. Needless to say this was not pointed out at the time of purchase in fact I was told when I enquired about damage on delivery that I was not to worry as FV would deal with it! Edit Delete Share Reply from Furniture Village 2 hours ago Hi Chris I'm sorry to hear nobody has got back to you regarding issues with your sofa and footstool. Can you please send your 9 digit order no. into reviews@furniturevillage.co.uk along with a reference to this review and I will have a look into it for you. Kind regards Peter Trustpilot Choose country United Kingdom About About Jobs Contact Blog Press Community Trust in reviews Support Center Log in Sign up Chrome App Businesses Trustpilot Business Products Plans & Pricing Business Login Follow us on Privacy Policy Terms & Conditions User Guidelines System status © 2020 Trustpilot A/S. All rights reserved. Cookies help us optimize your experience. They are also used for stats, social media, quality assurance and together with our partners, for marketing. By continuing, you accept this. Learn more OK, got it.”

Helpful Report

Posted 5 years ago

“Now on our 3rd leather sofa from furniture village Darlington. Which again has gone faulty they sent there independent technician/clown to do a report. He agreed the foam had flattened but there was no fault to the frame,webbings, but was unable to do a repair because he has nowhere to do it? But now the report has come through to say their “technician” found no fault I am now in process of getting a independent report done on advice from trading standard. And going down the legal route. Our sofa foam has flattened as is not capable of support and completely unusable, and didn’t even reach its first birthday. I Would certainly not recommend this company to my worst enemy, and very sad to see so many people around the country have had the same treatment. But I will endeavour to fight to the end as you all should”

Helpful Report

Posted 5 years ago

“We have spent nearly £5000 on a sofa. Firstly, we were given an ex display sofa, with lots of damages. They then apologised and blamed the delivery being the reason to why the sofa was damaged. They then gave us a new one which again with faults. The sofa hasnt been with us even 3 months and we have contacted customer service on many occasions. And no response, we dont know what we should do. They keep good quality sofas on display in the store and when they give you a sofa, its not of the same quality. Feels cheaper and damaged. The cushion of the sofa has already become flat and side of the sofa has become slanted and they have done nothing about it.”

Helpful Report

Posted 5 years ago

“We spent over 2 grand on a sofa,with in 8 months the seats are sagging.This company promises are just lies. Shocking service. Never again will I purchase from furniture village.”

Helpful Report

Posted 5 years ago

“After purchasing the the Verona two seater and three seater the seating area collapsed within the first four months and complained as it progressively got worse after six months, according to the Tunbridge Wells branch his is not a fault as it isn’t the frame or the webbing and the foam that has collapsed is not faulty either as it has to be perishing to be classed as a fault. So please can you explain why you replaced the first set of furniture that had the same fault it was the allessi range. You have sent out an independent inspector who was supposed to repair the seating area and he took one look and said he could not repair it, so to me this should be classified as a major fault and you should be in talks with the supplier to address this problem, and also give me some credit I would not be complaining if I wasn’t extremely unhappy with this product and also the way I have been treated by the Tunbridge Wells staff. This is a picture of the problem and we can now no longer sit on this sofa! What a waste of money!”

Helpful Report

Posted 5 years ago

“Absolutely dreadful company. Spent £1200 on a coffee table and side table. Delivery drivers did not put them together properly, after many calls they returned and still haven't...about 25 calls, still not sorted the problem, think they want us to forget ....so much hassle. Been going on for over 2 months. Will never buy from them again...also seen the same items just over half their price on internet.”

Helpful Report

Posted 5 years ago

“We bought an expensive corner sofa from the Cheadle branch and initially we were very happy with it. After a few weeks, we noticed the interior becoming flat in areas. I spoke to customers services and they informed me that the interior was not covered by the guarantee and would have to pay for new ones. Even after many complaints, they refused to replace them. Now we can feel the frame when you sit in certain areas. Do noy buy from them, the after service is terrible.”

Helpful Report

Posted 5 years ago

“Bought seasons sofa, complained as the material started bobbling after 2-3 months and the sofa was very rarely sat on. Was told spoke to manufacture and this is normal, was told to buy a de bobbler. (I have email confirmation of this) They want your money then are not prepared to do anything to help you. My cousin bought a very similar sofa from next, she has 6 children and had the sofa a long time no bobbling at all on her sofa. My advice go elsewhere if you don’t want to waste your money and be left with a product that’s looks terrible.”

Helpful Report

Posted 5 years ago

“Bought a Carolina " leather sofa " top surface started to peel after few months on seat cushion and head area. They sent out their "expert to examine " told it was because I had put my head on the leather and the oil had made it peel ...what a load of nonsense. This is not real leather but has a polyurethane coating sprayed on it.. Fobbed off until they said warranty has run out, noiw not interested in keeping customer happy...Avoid anything made out of fake leather from Furniture Village ...”

Helpful Report

Posted 5 years ago

“Having purchased a three seater and two seater sofa in exchange for the first suite which collapsed in the first week at £700 pounds more hoping that this would be a better product, six months and the same has happened but furniture village say this is not a fault it’s wear and tear as an independent inspector claimed in his report. So if this is not a fault why did they exchange the first purchase saying it was a fault by the manufacturer, as the same problem is identical. I have shopped at this store in Tunbridge Wells since it opened will never use again, and advise others to steer clear.”

Helpful Report

Posted 5 years ago

“Bounce suede 3&2 recliners.Absolutely shocking.had a sofa engineer out 3 times to look at our 2 & 3 seater recliner.just don’t seem to be attached properly.whenever you sat down, the seat that you were sitting on moved around.lovely & comfortable in the store, after a year it has not broken in at all.more comfortable seats on a bus”

Helpful Report

Posted 5 years ago

“Ordered a corner sofa, extremely disappointed with it. When it arri Ed the puffe was a different colour and had to be reordered. The sofa itself is very uncomfortable to sit on for more than fifteen mins or do, the seat cushions do not seem to be well filled or supportive. The seams on the seat cushions are coming apart. This was not a cheap corner unit at all. We will not be buying again from f. V. We cannot recommend tbis dofa to anyone snd would prefer to have our old suite back 😔”

Helpful Report

Posted 5 years ago

“Bought 2 leather sofas two years ago. Interiors have started to collapse, apparently not covered by any warranty. Very disappointed, would not buy from them again.”

Helpful Report

Posted 5 years ago

“We purchase a £2600 corner sofa , when delivered , one of the recliners creaked , we informed the store , many times , every time , they said , it takes time , but they will soon send someone , 6 months has passed and still waiting , the quality of the furniture is 2 star , the arm rests padding is so thin , you can feel the wood and the workmanship is generally very poor , i would never buy from Furniture Village again , I did tell my wife not to buy , she insisted , so now we pay the price , stuck with poor quality sofa for a few years. I am thinking of getting my credit card company involved .”

Helpful Report

Posted 5 years ago

“This place is full of bare faced lying salesmen Trust them not !!”

Helpful Report

Posted 5 years ago

“Delivered Faulty sofa which was replaced with a used one and some damages. Requested to repair but the repair was done badly and the report from company was fake and showing that it was perfect repair! When I have time I will bring them to court for fake reporting of a provided service”

Helpful Report

Posted 5 years ago

“delivered the same broken dining table twice. terrible service”

Helpful Report

Posted 5 years ago

“Just DISGRACEFUL. Guaranteed Christmas delivery of our Dining table is now not until January. That was a ‘guaranteed’ delivery date. I’m devastated and the customer service has been dreadful. Don’t waste your time with them”

Helpful Report

Posted 5 years ago

“Totally disappointed!! We ordered our sofas on 8th September and was told 8 weeks delivery then when the order was processed he said it will be 9-10 weeks delivery, which was ok as middle of November delivery was plenty of time before Christmas. After several calls made by us still no sofas so phoned again Wednesday to be told delivery will be Sunday 15th December and someone will phone me the Saturday to confirm, waited all day for phone call and nothing! It is now Sunday and I am non the wiser if my sofas are going to be delivered today or not. You don’t mind a bit of a delay but after 4-5 week delay not once has anybody from furniture village contacted us to update on the delay. We have had to do all the chasing!”

Helpful Report

Posted 5 years ago

Furniture Village is rated 1.3 based on 1,063 reviews