Name: Furniture Village
Address: 258 Bath RoadSlough, Berkshire
Rating: 1.30

“Ordered divan base and headboard 8th March paid nearly £600. Of course I understand there is a pandemic on but my local furniture company has been back to work for over a month. I have had no communication since the 1st April. FV have had our money for 4 months. appalling! Spoke to a friend and she had similar situ 5 yrs ago with Furniture village.”

Helpful Report

Posted 4 years ago

“I ordered about 3k worth of furniture in December 2019 with an estimated 12 week delivery. One of the items was a dining table with some chairs, delivery was understandably delayed as a result of the COVID 19 crisis. The table was delivered 2 months ago without the chairs - the direct debit payments are being taken out for items I have not received. I was advised in April that the chairs would come in May, I was advised in may that they would come in June and I have been advised today that the store doesn’t know when they will come. The one star review is for the customer service, or lack thereof, that I have received from the WATFORD branch. No one answers the phone, I left 5 messages across this week for a call back and didn’t get one. I finally managed to speak to someone yesterday who assured me the manager ROB would call me back yesterday - he didn’t. I finally got round to speaking to him today after calling AGAIN and he said he was “too busy to call me back yesterday or today”, he’d chase my order but would be “too busy to call me back tomorrow so another member of staff would”. WHAT A JOKE. Delays are understandable, disregard for customers is not. The service is great when you’re shopping but once you’ve ordered and paid don’t expect any interest from the team in helping you. Everyone has excuses and there is an absolute lack of accountability.”

Helpful Report

Posted 4 years ago

“Original post date 04 June 2020 My partner and I ordered our selves a £2,500.00 corner sofa in early March from Furniture Village. There were numerous factors that influenced our decision, one of them being Covid-19 and lead times. We had originally settled on a sofa in Harvey's for almost half of the price however we were told that there was a significant lead time as the sofas were made in the middle east and Covid-19 had caused delays. It was suggested if we ordered from Harvey's we should expect delivery mid to late June. After speaking with a member of Staff in Furniture Village, we were advised that their sofas were made in the UK and that the lead time is only 5 weeks. This was the primary reason for us making the purchase with Furniture Village. I apreciate that we made our order 3 weeks before the UK government enforced lockdown and this is going to cause unforeseen delays, however this does not excuse the lack of information receiced from Furniture Village. We have received no communication from Furniture Village, I have contacted them via online chat twice, been promised calls from the manager at the store we made the purchase for an update and we are yet to receive those calls. The customer service once they have taken your money is appalling. We have now been waiting 11 weeks for our sofa after initially being told 5 weeks and we haven't received any update what so ever. I'm sure if we were to show interest in making another purchase, we would receive a telephone call then. Update 19/06/2020 Still no communication even though we have reached out in numerous ways. They don't answer the phone and their mailbox is full. I am disgusted by the service, it is not hard to pick up the phone and speak with your customers about any problems you are having rather than ignoring the issue and hoping your customers will go away. Seriously considering going to the store now and demanding a refund so that we can look elsewhere. I do not trust that Furniture Village is going to deliver and I'm not sure I even want them to anymore.”

Helpful Report

Posted 4 years ago

“This is without a doubt the worst customer service I have ever received. I have been in contact with the call centre to discuss this but to no avail. We ordered a dining table, set of 4 chairs and a separate bench from them in October 2019. 7 months on we are having quality issues with what has been received. The table and chairs were only delivered before Xmas due to our constant harassment and chasing, and were finally sent without the bench, as it was not available (I expect we would still be waiting for the table and chairs had we not chased it up). We have been told that compensation will be discussed once the bench had been received due to how long the delivery took, but this has yet to happen. The chairs are all faulty and we were promised a replacement numerous times, but we are still awaiting on this, as well as the compensation. The entire process has been extremely frustrating and seemingly impossible to get right. DO NOT USE THIS COMPANY.”

Helpful Report

Posted 4 years ago

“This is without a doubt the worst customer service I have ever received. I have been in contact with the call centre to discuss this but to no avail. We ordered a dining table, set of 4 chairs and a separate bench from them in October 2019. 7 months on we are having quality issues with what has been received. The table and chairs were only delivered before Xmas due to our constant harassment and chasing, and were finally sent without the bench, as it was not available (I expect we would still be waiting for the table and chairs had we not chased it up). We have been told that compensation will be discussed once the bench had been received due to how long the delivery took, but this has yet to happen. The chairs are all faulty and we were promised a replacement numerous times, but we are still awaiting on this, as well as the compensation. The entire process has been extremely frustrating and seemingly impossible to get right. DO NOT USE THIS COMPANY.”

Helpful Report

Posted 4 years ago

“If I could give the Hull, St Andrew's Quay branch zero I would. Nothing but issues since the minute we walked in. We witnessed one salesperson bully another one and reduce her to tears. We have just been in now to cancel part of our order due to COVID our house sale has fallen through and we have been refused a refund on our deposit despite the sales manager Jason telling us on ordering we could cancel and get our money back at any given time. We have not signed into a credit agreement and dont want to cancel the entire order, however some of the furniture is no longer required. We have no where for it go. Best yet the sofas arent even at the warehouse yet! No sympathy, lack of understand and clearly money orientated, forget the people side of business. Shambles!! Dont use this place.”

Helpful Report

Posted 4 years ago

“Hi I hope you are well. I am writing about a mattress I bought in 2018 from furniture village . I have developed severe back pain and have been to hospital A & E recently . My doctor has advised that my mattress is partially to blame . I want to return the mattress under the 3 years guarantee. I have had a very bad experience with furniture village last time as my sofa was delivered to Africa and hoping for a better outcome now . Silent night has advised to contact you directly Please see the picture with order number . Please advise ? Thanks Zahid Advisor said they don’t care about the impact of their product on customer’s health and satisfaction . All screenshoted”

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Posted 5 years ago

“Having read the review I won't be shopping at furniture village .”

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Posted 5 years ago

“all I will say is anyone who buys their overpriced leather furniture.which in reality is cheap junk. only have themselves to blame .when it fails you will have no warranty back up. they simply don’t care .and this is the god honest truth.”

Helpful Report

Posted 5 years ago

“For 6 months I have been waiting for replacement baseboards that were damaged by the fitters. Emails are completely ignored and no return phone calls. Today however new baseboards were delivered but are not correct size and still do not fit correctly. Fitters tried to tell me it was because our bedroom carpet is too thick. So you can only have an ottoman bed with baseboards if you have a hardwood floor - sure. So 6 months down the line and still no nearer. Back to today and delivery - one of the delivery men asked to use the toilet and as we were upstairs (baseboards being for a bed) I directed him to the upstairs bathroom. When he came out I asked him to go back and wash his hands. He looked at me and said why - why - firstly my house do not use facilities in other people's homes then spread germs around. SECONDLY CORONA VIRUS - today is 18 March 2020. The man said what did it matter they were ready to leave - I said you have to walk through my home and out the front door and I will not know what you have touched. He was not pleased. These men are going into people's homes and maybe even elderly people's homes and if he cannot wash his hands after going to the toilet who knows what germs he is spreading in different houses in relation to the corona virus. I will never ever shop at Furniture Village again - try Pendle Mill is you live in that area or Shackletons (worth driving to).”

Helpful Report

Posted 5 years ago

“Honestly just save yourself the stress and frustration, and shop somewhere else I bought a divan set from the New Malden branch and regretted the day I stepped foot into this store. The experience up to the point of sale was nice, however, it went down-hill after my purchase. This is my experience in summary: - On the day of my delivery, what was delivered was a broken divan base, and a headboard with pins sticking. The delivery crew were also careless and damaged the mattress. I tried calling the depot and the branch to report this, but no response, and so had to go into the store to report this. - In the month that followed, I spent a lot of time chasing up with emails, calls, and having again to take time of work to go into store to see the Manager because I kept being ignored, or promised call backs which never came. Eventually, two months later they redeliver a replacement divan base, but it’s the wrong one. In the process, they damage my flooring in the bedroom. - For two months, I was sleeping on the wrong divan which was incredibly uncomfortable as it was a soft spring-based base compared to the firm based I had ordered. Eventually, I get the right order, but in the process the delivery crew drop the base whilst removing it from the van out of sheer carelessness. To summarize: It’s been six months and this issue is still open. Despite trying to set time up to discuss the situation, or asking for an email response, I’m being ignored. I have been left with a damaged mattress, and damage to my flooring. I can’t emphasis enough how much I urge you not to shop here. The frustration and stress is not worth it.”

Helpful Report

Posted 5 years ago

“very bad experience. New sofa wrinkled within few weeks. Expensive material but not durable Warranty is just in the name, no support”

Helpful Report

Posted 5 years ago

“Worst service ever possible. Ordered bed at the end of November, with guaranteed delivery by Christmas. Nothing delivered by Christmas, then promised that the bed will be delivered by mid January, then end of January.... We are in March now... they are still following up with the supplier. On top of all this, nobody bothers to follow up with the client to provide you with an update on delivery... I had to call them myself every single time. Do not bother with this company. There are so many furniture companies that provide much better service and care about their clients and delivery promises.”

Helpful Report

Posted 5 years ago

“Furniture Village don't have a geniune sale, they just play with figures, on every Sale Promotion. Customers don't actually get a deal or a bargain. The saleman are more interested in selling you there 5 year warranty. I'm after a leather sofa for over a year now. Still the prices keep the same, over all sales periods.”

Helpful Report

Posted 5 years ago

“I bought two Natuzzi sofas, one reclining, about 4 years ago from Furniture Village in Tunbridge Wells at a total cost of £4500. Roughly 4 months after purchase the reclining sofa seat developed a dent. I complained. Their ‘independent’ expert visited and declared the sofa sound. Fast forward 4 years and the dent in the sofa seat is extremely large. I got a truly independent expert to examine the sofa and produce a report. Evidently the sofa seat padding was of market stall standard, the reclining mechanisms were faulty and many other faults were found. Basically the sofa was made of very substandard materials and pretty poor workmanship. Furniture Village were uninterested and so I took it to the Furniture Ombudsman. The latter, who claim independence, maintain their operation with the funding of many large furniture sellers including Furniture Village. A final case closed offer of £1350 was made with the stipulation of taking both sofas away. No recompense of the furniture report cost of £350 which they required to prove that their furniture was faulty. The offer of £1350 took into account that I had had 4years use of the sofas ie it has cost £2150 for 4 years use of 2 sofas! But no account was taken into the fact that if the sofas had been to normal standard and not faulty I could have expected 12+ years use. Lesson learnt- don’t expect to get what you pay for. Next step - small claims court”

Helpful Report

Posted 5 years ago

“I bought a bed from the Frien Barnet FV store on the 13th January. I Paid a huge chunk of my purchase in cash. I changed my mind the following day .I was informed that because I had bought the bed in store and not online I wasnt entitled to a refund but I could exchange the bed for something else. I ended up buying a bed a few hundred pounds more expensive. Total cost of £930 When I got home and checked my invoice. (Apparently I'd made massive savings.) I had been given the original invoice for the first bed. I phoned the store immediately and was promised the new invoice in the post. 3 weeks later and numerous phone calls. And promises from diffrent sales people all promising me my updated invoice . I finally got it. But Nearly 2 months later I do not have my bed. I recieved a text almost 3 weeks ago. The text read that my ged would be delivered on the 24th Febuary. But the next day I recieved another text to say that They could only deliever half my bed. And could arrange for the other half the matress to be delivered at another time. I replied that I want my whole bed delivered at the same time. Do now its 3 weeks later and I've not heard back. I have no idea when I am getting my bed. I feel totally conned by this awful company. Avoid!”

Helpful Report

Posted 5 years ago

“We spent over 3 k at furniture village on bedroom furniture when it arrived we noticed it was damaged straight away and reported it to head office and the store via email we also tried calling and posting letters all with no response the manager bradley at the time was none responsive, we are disgusted with the way we were treated, we had to contact our card issuer to obtain reimbursement, 7 months later we receive contact from the new store manager raif asking for the money back we were refunded, our issue was and still is completely ignored, unfortunately we disposed of the goods and are now in a legal battle. Moral of the story is if you buy from these con merchants you will receive No after care once they have taken your money, PAY A PREMIUM AND BUY AT YOUR OWN RISK”

Helpful Report

Posted 5 years ago

“We spent over 3 k at furniture village on bedroom furniture when it arrived we noticed it was damaged straight away and reported it to head office and the store via email we also tried calling and posting letters all with no response the manager bradley at the time was none responsive, we are disgusted with the way we were treated, we had to contact our card issuer to obtain reimbursement, 7 months later we receive contact from the new store manager raif asking for the money back we were refunded, our issue was and still is completely ignored, unfortunately we disposed of the goods and are now in a legal battle. Moral of the story is if you buy from these con merchants you will receive No after care once they have taken your money, PAY A PREMIUM AND BUY AT YOUR OWN RISK”

Helpful Report

Posted 5 years ago

“After treating ourselves to an ercol bed, £1800 later. We still have the bed in pieces in our bedroom. Three visits later, the workmen declared it’s a mix of 2 beds and can’t be put together. FV are evasive and Ercol uninterested. Nearly 4 weeks of sleeping on a mattress on the floor. Don’t expect any serious customer service. They don’t seem interested once the sale has been made. Staff do not get back to us despite daily phone calls. I wish I’d kept our old bed.”

Helpful Report

Posted 5 years ago

“Purchased a salamander 3 seater sofa in 2017 . Right hand recliner dropped and seat saved. Told the engineer report could find no fault or flaw caused by structural or manufacturing defect . Told by the shop cushions aren't covered. This seems to be a recurring problem with several of their sofas. Will never buy from them again.”

Helpful Report

Posted 5 years ago

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