Future Shop Reviews

Name: Future Shop
Address: Unit 5 MODA Centre, Stirling Way, Borehamwood, Hertfordshire
Rating: 4.93

4.9 Rating 907 Reviews

98 %

of reviewers recommend Future Shop

4.9

Based on 907 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Future Shop:

Future Shop is the UK’s leading specialist in high-performance AV and Hi-Fi cables, accessories, and expert guidance. Since 2005, we’ve helped thousands of customers in the UK and over 50 countries around the world get the most from their systems. From day one, our mission has remained simple: real people, real advice, no commission, just trusted support backed by knowledge. What sets us apart is the human side. We invest in people who genuinely care about what they do. Many of our advisors have been with us for years, combining technical expertise with a passion for helping customers get the most out of their systems.

Visit Website

Phone:

02089051555

Email:

servicedesk@futureshop.co.uk

Location:

Unit 5 MODA Centre,
Stirling Way,
Borehamwood
Hertfordshire
WD6 2BW

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Future Shop 5 star review on 12th September 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Long time customer of Future Shop, ease of purchase together with knowledgeable information. I have bought several HiFi products over the years, service great and fun! Delivery prompt. My purchase this time was for a mains conditioner (17kilos +). It has made a change to my system in many subtle ways, all for the better. Going back to Future Shops sales team....some of the guys have been there for 20years plus. They do know their products and I would recommend going to Future Shops first, it saves so much time.”

Helpful Report

Posted 9 months ago

Hi Stephen, Thank you so much for sharing your experiences with Future Shop. It means a lot to us. Great to hear the ease of purchase, knowledgeable staff, and the positive impact on your system with the mains conditioner. We’ll pass along your kind words to the team. If there’s anything else we can help with, just let us know.

Posted 9 months ago

“Incredible service and support from Future Shop. It’s not the first time I’ve purchased goods from them and it won’t be the last.”

Helpful Report

Posted 9 months ago

Hi there, Delighted to hear you’ve had consistently great service with us. We’re grateful for your continued support and look forward to helping again in the future. If there’s ever anything you need, just let us know.

Posted 9 months ago

“Fantastic service and great advice from the staff, especially Hezron”

Helpful Report

Posted 9 months ago

Hi George, We’re delighted to hear you had a fantastic experience and that Hezron could help with great advice. If there’s anything more we can assist with, please don’t hesitate to reach out.

Posted 9 months ago

“I was very pleased with my purchase and the proffesional support that is given to a regular customer of many years.”

Helpful Report

Posted 9 months ago

Hi Tony, Thank you for your kind words. If we can be of further assistance, please don't hesitate to contact us.

Posted 9 months ago

“Having previously purchased a Supra brand USB cable which turned out to be absolutely superb in use, together with no fuss from Future Shop just good service and a pleasent manner, I had no qualms about dealing with this company again. I recently contrived to lose my beloved Final B2 Earphones, only to find after hunting through the highfi stores, that Final no longer manufacture them. I was astonished therefore to find the last pair possibly in the world for sale in a cable shop !!! Less than 48 hours later I had them in my grubby hands. kudos to you Future Shop.”

Helpful Report

Posted 9 months ago

Hi Lawrence, Fantastic to hear you had a smooth experience again. Appreciate you sharing the good news. Thank you for your continued support.

Posted 9 months ago

“Excellent service. I have been a customer on and off for a few years now. I cannot fault the service speed of delivery and a very easy to use website. Long may you continue.”

Helpful Report

Posted 9 months ago

Hi Martin, We’re happy to hear you’ve had excellent service. We appreciate your loyalty and will continue to strive to exceed your expectations. Thank you for your kind words.

Posted 9 months ago

“I always appreciate the expert advice Futureshop provides and the way they put things into perspective for someone who may not be as technically savvy - Thanks Steve!”

Helpful Report

Posted 9 months ago

Egan. We’re glad Steve could provide expert advice and help put things into perspective. We appreciate your support of Future Shop and thank you for sharing your kind words.

Posted 9 months ago

“Excellent service, very good price too !”

Helpful Report

Posted 9 months ago

Hi Tom, Thanks for the five stars. We appreciate your support and look forward to helping you again.

Posted 9 months ago

“DAC IFI GO is an excellent product. Fast delivery, great website with unbeatable support. Would use again. Highly recommended Thank you 🤩”

Helpful Report

Posted 9 months ago

Hi Nick, Thank you for the fantastic 5-star review. We’re so happy to hear you’re satisfied with DAC IFI GO. Appreciate the kind words and look forward to helping you again.

Posted 9 months ago

“I have used Future Shop for some years, and I have always found the support to be excellent, and the service and delivery to be fast and efficient. The products I have purchased are from well-known manufacturers, and they have never disappointed.”

Helpful Report

Posted 9 months ago

Thank you for your long-standing support. Lovely to hear we've consistently met your expectations over the years. We really appreciate your continued trust in us. Many thanks.

Posted 9 months ago

“It makes such a difference when one is able to speak to a real person. Even more so when that person is very knowledgable anad is able to give pertinent advice. I have now had the product ( hdmi switch) for a few months and it has perfromed faultlessly during that time.”

Helpful Report

Posted 9 months ago

Hi John, Thank you for sharing your experience. It’s great to hear how helpful it was to speak with someone directly and that the advice you received made a difference. We’re also really pleased the HDMI switch has performed reliably for you over the past few months. Your feedback is much appreciated.

Posted 9 months ago

“The speaker cables were reasonably priced, arrived promptly and perform very well.”

Helpful Report

Posted 9 months ago

Thank you, Keith. We’re glad the cables arrived quickly and are performing well in your system. Your feedback is much appreciated.

Posted 9 months ago

“I recently purchased a subwoofer cable from the Futureshop, and was very pleased to receive some advice as to which cable to buy before I did so. The cable arrived promptly and seems to be just what I needed and I would certainly feel comfortable dealing with the company again.”

Helpful Report

Posted 9 months ago

Thank you, Mike. It’s great to hear the cable suits your setup, and we appreciate you saying you’d be happy to deal with us again.

Posted 9 months ago

“SIR. I WAS MOST IMPRESSED BUY THE SERVICE I RECEIVED FROM MARK HE HELPED ME TO MAKE MY DESION ON A SET OF SPEAKER AND INTERCONNECT CABLES MADE BUY TELLURIUM COMPANY PLUS I RECEIVED THEM IN A WEEK AND THAT ALSO INCLUDED BURN IN AS WELL. I HAVE ALSO ORDERED A RCA INTERCONNECT CABLE A COAXIAL ONE TO COMPLETE THE SET.BUT ITS GOING TO TAKE UP TO 2 WEEKS TO ARRIVE.”

Helpful Report

Posted 9 months ago

Thank you for sharing your experience. Mark will be very pleased to know his advice helped you choose the Tellurium speaker and interconnect cables. Appreciate your further order for the RCA and coaxial cables and we hope they complete the setup nicely once they arrive. Your feedback means a lot to us.

Posted 9 months ago

“Great product quality, variety of usage and performance. I'm so delighted of high standard of my purchased items at Future Shop, many thanks.”

Helpful Report

Posted 9 months ago

Thank you, Sylvester. We’re really glad to hear you’re pleased with the quality and performance of your items. Your comments about the range and standards mean a lot to us.

Posted 9 months ago

“Excellent service. Whilst I was only wanting some speaker cable, I found the website easy to use and received the cable within a couple of days. Will definitely use Future shop for other hi fi equipment.”

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Posted 9 months ago

Thank you for taking the time to leave a review. If you need anything else, please just let us know.

Posted 9 months ago

“Very good quality cable and fast delivery”

Helpful Report

Posted 9 months ago

Hi there, We’re glad you’re happy with the quality and fast delivery. If you need anything else, please just let us know.

Posted 9 months ago

“They are great! Reliable to deliver on time. Always willing to help. They know what they are talking about. I have been using them for years”

Helpful Report

Posted 9 months ago

Thank you for your kind words, Michael. If you need anything else, please just let us know.

Posted 9 months ago

“Bought many cables, always arrive promptly, the free burin in on the most recent order was a bonus and the Chord X Aray RCAs were an exceptional upgrade at a good price.”

Helpful Report

Posted 9 months ago

Hi there, Thanks for taking the time to share your experience; it's much appreciated.

Posted 9 months ago

“Two orders. One cancelled which they were very accommodating with and one received on time. Very helpful and communicative team. Cheers.”

Helpful Report

Posted 9 months ago

Hi there, Thanks for taking the time to share your experience. We're glad our team could assist. If you need anything else, please just let us know.

Posted 9 months ago

Future Shop is rated 4.9 based on 907 reviews