“I ordered Age of Empires III [Complete Collection] (PC) witch was a Steam Key this was email quite quickly but the key was invalid. I contacted sales*gamers247.co.uk and jumped through several hoops to prove this i was then sent another key the flowing day witch was also invalid. i contacted support three times during that day and had no response. so i requested a refund. the response was that i had only sent one email and that it was being investigated. i emailed back proving other wise only to be told to "stop spamming there inbox" at this point i have informed them i will be complaining to trading Standards
I have been ripped off and now that i am complying about not receiving what i have ordered,i have started to get very rude responses or none at all. Do not purchase from this company save your money.
Edit”
We have sent 8 emails to this customer explaining what is already clearly written on our website. Our refund policy and system requirements for the product are not hidden nor are they in small print however this customer has chosen to ignore them.
The only thing accurate about this review is that its the customers mistake not ours and yet, again we have received an unfair 1 star review.
“Shocking company - payment taken but game code never sent. No response to complaints emails and no refund. Never use this website. Police complaint made - these are fraudsters beware!!”
“Obviously I cannot tell people my true opinion.
That David from website has said due to my negative feedback he is not going to investigate the issue anymore.
Like he was investigating at all before.
So do NOT buy anything from this website.
No matter what is the problem, they never refund the money. and they do give you DISABLED KEY”
“very indifferent support for people very new to computers. Very difficult to find out how to download game and or some reason my computer has deleted the link to Steam which was sent along with my purchase. The game that was bought was corrupted,either in transmission or at source and as such not fit for purpose. They have refused to do anything about it so I am referring them to Trading Standards.
Your service has nothing to do with "expertise" I am rather glad that I am not a computer nerd. The download was faulty and you were extremly rude and unhelpful,and as you see I have no problems in editing my post!”
All the download information is available prior to purchase, if you do not feel competent then do not purchase just to leave us a 1 star review when it proves to be to 'technical' for you. When you contacted us you told us you were having trouble 'creating a username' for Steam, I think that speaks to your level of computing.
The buyer has since contacted us again stating he has download and installed the game but has refused to edit the review to reflect this.
“Game unplayable due to a fulfillment website, Tdu2, being atrocious and not letting me register. I asked game 247 for assistance and was met with a surly rude response. No offer to assist me or to refund. Avoid at all cost. Unprofessional outfit.”
When you contacted us you made some unclear statements about fulfillment even though the order was already fulfilled which we replied and said we were unsure what you were talking about you also requested a refund to which we quoted our refund policy which is readily available. You had no interest in resolving the 'issue' you claim to be having, the fact that you leave negative feedback so shortly after only goes to verify that. Yet still we asked for further clarification of the issue you were experiencing to which we received the response "If I have to explain it to you, you will never understand"
“Very Poor is too good of a rating for these children. This bambinos are absolute morons and have no ability when it comes to Customer Service to any expected standard as far as I am concerned and when you post a rightful and accurate feedback on them they harass you and threaten you if you don't remove it. Children go ahead and comment away. Your reputation at poor business acumen is becoming known from your own behaviour and now you are telling lies to try and keep a false good rating. Love to see you in court but wouldn't waste my time cleaning out the pennies from the account mommy opened for you. Still waiting, but you will struggle when it's proven that your data is wrong and items accessed days later.
On 24 Apr 2017 14:00, "Gamers247" wrote:
Gamers247
We have collected evidence to show that you have in fact claimed the games that you stated you 'could not access' and as such the information you have posted about our company is false. We are within our right to pursue you legally for slander and defamation, however we are contacting you in fairness beforehand so that you may rectify the false information you have left. If you choose to ignore this email then we will proceed as stated.”
“The service was average, the game / code came quick enough but the member of staff I emailed with a concern couldn't of been less helpful and didn't have a professional attitude he just simply stated .. "I font know what you mean"
Probably won't use again”
So the service was 'average' as you claim and yet you leave a 1 star review, which is a contradiction.
Also the email you sent us was;
"I clicked on the link to view digital content and it showed a blank page, I can no longer find this button."
We still have no idea what that means and instead of clarifying what you meant you decide to leave a 1 star review. How are we supposed to help you when we don't know what the problem is ?
There was nothing unprofessional about our reply we keep the emails short and to the point to avoid confusion and because we have to deal will lots of customers.
“I brought the wrong item and you wouldn't refund even though I emailed before I received the code then you replied as soon as I received the code saying that you can't refund as the code had already been sent. I also said that I wouldn't use it as I already had it and you still didn't give me a refund.”
We aim to process all orders as quickly as possible prior to replying to any emails received. Telling us you won't use a key doesn't mean anything as there is no way to verify that. We have a clearly stated refund policy which is available to read beforehand, by purchasing from us you accept that. The buyer has openly admitted the mistake is entirely theres and yet gives us a 1 star review.
“So I sit here experiencing a back and forth of condescending dismissive emails from this sites staff. I just want my money back but it appears that is not something these people wish to do, although I am within 30 hours of my failed purchase, have not redeemed any keys and just not able to use their third party download service. Beware probably not a site to deal with if you want customer service and not to be robbed.”
We have evidence to show that the buyer has in fact claimed the games contrary to what she has posted here. We also have numerous emails from the buyer where she verbally abuses our customer support rep, unfortunately these emails are too vulgar to post here.
“Well purchased almost £30 worth of games to download yesterday but still have no access to Steam to download them with repeated messages that I don't have an account, this while signed into account and money taken. Not impressed. want my money back but apparently that is too much to ask. If I spend anymore time seeking customer service that offers redress and or refund I will spend more time reporting this site to whomever I can and yes I will expect my money back. Sort it out”
“BEWARE AND USE A SECURE PAYMENT IF USING
Download key did not work, second download key was for an older program and would not even register..
They won't return payment, we have loads of emails with proof.
Taking alternative measures to relaim payment”
“I thought I would get a CD for the game and by mistakenly ordered the game, when asked for a refund I was told we don't do refunds for purchases done by mistake. I am not very pleased.”
Firstly the product is clearly advertised as being a download on the product and cart pages, if you choose to ignore the information provided it is not our fault. Secondly you emailed us asking for a refund after you had received the unique key to download the item and thirdly our refund policy clearly states that no refunds will be give for mistakes in purchase because the key cannot be reused. Yet another case of an unwarranted one star review, if you choose to ignore the information provided then it is not our fault.
