Gardening Express Reviews

Name: Gardening Express
Address: Gardening Express, Chelmsford, Essex
Rating: 1.16

1.2 Rating 1,817 Reviews

3 %

of reviewers recommend Gardening Express

Company Reviews

Questions

Metrics

1.2

Based on 1,817 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Customer Service
Communication Channels	Email

Phone:

08448 044 253

Location:

Gardening Express, Chelmsford
Essex
CM1 4UA

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Gardening Express 1 star review on 7th December 2025

Anonymous

Gardening Express 1 star review on 2nd September 2025

Varese

Gardening Express 1 star review on 24th July 2025

Anonymous

Gardening Express 1 star review on 27th June 2025

Anonymous

636

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The service from them is terrible, the delivery is very poor. The items turn up in such bad condition they are not worth planting in the ground. If you reject the item when delivered the carrier just places the item on someone else’s doorstep. Best thing is to get your money back through your bank and never deal with them again. Very bad experience.”

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Posted 6 years ago

“Awful and never again. I wish I had read the reviews before I was tempted to order from this company. All I ever get our emails blaming Covid and the quantity of orders for the delay in delivery. Every other company that I’ve ordered plants from including Amazon eBay deliver within a week. Gardening express Just sends continual emails telling me it’s going to be three or four weeks Awful and never again”

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Posted 6 years ago

“Plant arrived dead 3 months later on no response to my email”

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Posted 6 years ago

“This company is a joke, they know it, everyone tells them so and they still continue to treat their customers with contempt. The Coronavirus has given them the ideal opportunity to disguise their total incompetence and distain at the very thought of customer service.”

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Posted 6 years ago

“Terrible company, ordered plants in April received some in late June - either dead or rotting, contacted immediately with photo proof, submitted enquiry tickets and all they do is close the ticket I would NEVER use this company again absolutely disgraceful”

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Posted 6 years ago

“Tree never received order in April. Refusing to deal with the complaint in the correct manner. I would not buy anything from this company. They are now saying we have had the delivery when we never had it to try and get out of giving our money back. Disgusting customer service and this company are clearly ripping a lot of people off. Please keep away from this company. Looks like they are going to run off with our money and a lot of other peoples. Complete crooks”

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Posted 6 years ago

“Avoid avoid avoid Waited 13 weeks for rubbish plants to be delivered - still awaiting a £30 tree that was too follow ‘ that was 2 months ago. Can not get through to their customer service. Just automated emails received when tickets raised . Absolutely awful company !”

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Posted 6 years ago

“I have never come across such a disastrous buy ever!,,I would’ve definitely applied for a refund but reading the reviews I would be wasting my time!,,2 months wait for broken and dead plants!,,Why don’t you care about your customers?I did write a review earlier I really am in shock.I thought I had received somebody else’s order.I have added pictures.I would like you to show my 1st review.I am always satisfied with my buys and I am not a fussy customer so why do you send dead plants out.There are no flowers on any I have been sent.Please show earlier review!,,,”

Gardening Express 1 star review on 26th July 2020

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Posted 6 years ago

“Firstly I have been waiting 2 months for my plants.When they eventually arrived I thought they had sent me the wrong order.weeds are more healthy.The order I received yesterday the plants are half dead all broken but it seems people that have asked for refunds haven’t received them so what do you do?I always shop online and because the nurseries were closed I thought brilliant I will do the garden.The picture of the purple flower is what I ordered this is what I got!,,I could cry what a waste of money!Reading other reviews everyone feels the same!”

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Posted 6 years ago

“Received Japanese Maple Acer. Arrived in reasonable time but with extremely dry soil and the edges of most of leaves were very dry and brown. Planted in large pot with good compost hoping will recover. 3 weeks on and leaves are still brown. Will not be ordering from this company again. Recommend J Parker's and Thompson and Morgan.”

Helpful Report

Posted 6 years ago

“Absolutely awful company. They'll be months sending you your order and when it arrives the contents will badly packaged and half dead. They will make it as near impossible as they can for you to contact them or get your money back. They will blame it entirely on covid 19, a massive insult to all the companies still providing customer service and quality goods. Stay clear.”

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Posted 6 years ago

“Absolutely Rubbish Company, The owe me 12 plants (awaiting Delivery) 5 weeks. Also the delivery I have received most the plants were damaged. They do not answer any emails or when you raise a ticket which they ask you to do, they do not address the problem or answer questions within the ticket.”

Gardening Express 1 star review on 25th July 2020

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Posted 6 years ago

“WARNING...DO NOT BUY FROM GARDENING EXPRESS. MY PLANTS ARRIVED NOT AS DESCRIBED OR THOSE PURCHASED. SPENT OVER £100 FOR DEAD PLANTS UPON ARRIVAL. NO WAY TO CONTACT THE COMPANY. I COMPLAINED VIA THEIR 'CONTACT PAGE' ON THEIR WEBSITE AND IT HAS BEEN 2 WEEKS WITH NO RESPONSE. PLANTS ARE DEAD AND NOT WHAT I ORDERED.”

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Posted 6 years ago

“Do not order from here received one dead and two damaged plants. No response and no way of contacting through their customer service you just go round in circles keep your money and support your local garden centre”

Gardening Express 1 star review on 23rd July 2020

Helpful Report

Posted 6 years ago

“do not use this company order went missing havnt sent a replacement or refund and will not reply now”

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Posted 6 years ago

“Order took 7 weeks. By then I had cancelled because I would no longer be at that property. No one ever reads emails and despite me sending a further 3 the delivery was still made! Plants are now dying in my porch. Wish I’d read reviews before ordering. Now I have a months long fight to recover my money!!!! Dreadful dreadful dreadful!!!!”

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Posted 6 years ago

“What went wrong? You took my £100+ Over 14 weeks ago, but have only delivered part of the order (after 11 weeks), which was just ‘okay’, not great. No sign of the outstanding items, and you have tried telling me that these were delivered. No response to tickets raised, other than your automated claptrap. You should be truly ashamed. My solicitor is trying to determine contact details, but surprise surprise to no avail, so I am now approaching the bank to reimburse. Companies I’ve yours do not deserve to survive the Covid pandemic. People be warned x avoid like the plague!”

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Posted 6 years ago

“Long story, but £450 out of pocket due to appalling customer service”

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Posted 6 years ago

“Realy bad service Slow and misleading Plats not near as advertised, no reply from customer service to fix this”

Gardening Express 1 star review on 21st July 2020

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Posted 6 years ago

“Terrible terrible company, I logged a support ticket back when I ordered my plants in March number 105,780, I followed it up again today, almost 4 months later, and the ticket number is 166,643 That's almost 61,000 complaints (presumably you don't raise a query if it's good news!) in 4 months. I expect none have been responded to, and have not got their plants, or they are dead, and all have like me been refused a refund. So think about that number - 61,000 customers with issues. Think about that number again. Then think about if you really want to give your money to this utterly disgraceful scam of a company....”

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Posted 6 years ago

Gardening Express is rated 1.2 based on 1,817 reviews