“The staff at Admiral that dealt with my claim were very helpful, however, the company they recommended that I use to negotiate on my behalf with the third party insurers were slow to act and I was forced to use the services of another such company.”
“Very "computer says no" when I dealt with admin staff. My car was stolen and recovered without any damage and they made it so difficult for me to get my car back as they had made an offer. They lost my keys and tried to get out paying for losing them. They tried to insinuate I hadn't sent the keys so weren't going to cover lock change which was required on my less than 24 months old Mercedes costing 000's until I proved them wrong with my picture and weight of packages sent recorded delivery. Would not budge prior to this even though they made a offer of settlement prior. After threatening the ombudsman they gave in and paid but cost me hundreds of pounds and loads of time and effort when I was trying not claims a penny and save my NCB. No different to the rest but slight cheaper for me and the Mrs.”
“I had to phone as organising my policy was quite complex. The lady who took my call worked with me for quite some time to asnswer all my queries and organise my policy. She should be recognised for this.”
“my insurance is now due to renew, suprize suprize it's gone up by £77.38 I have NOT made a claim or given any cause for them to increase it in any way. I shall not renew if I can find how to stop it on line”
“Had a problem with a male in customer service. Was able to speak to his manager who was very nice and helpful. Defiantly would use admiral again. That was just one instance.”
