Admiral Reviews

Name: Admiral
Rating: 2.54

2.5 Rating 1,730 Reviews

38 %

of reviewers recommend Admiral

Company Reviews

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2.5

Based on 1,730 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

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Admiral 1 star review on 23rd August 2025

Caroline Anderson

Admiral 1 star review on 21st August 2025

(Elizabeth) Paradigmrecoveryfirm (AT) Gmail.....com Whatspp:+1 7.3.1.7.4.7.1.0.2.5

Admiral 1 star review on 18th August 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely shocking customer service .We had an accident and 5 days after endless phone calls from us and having to pay for a hire car even though we have courtesy car cover we are still non the closer to getting anything sorted . They have told us so many different versions from the numerous different customer service advisors !! The stress this has caused is beyond belief so avoid at all costs and use another insurance company who are helpful and give you the services you pay for”

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Posted 11 months ago

“Terrible Experience with Admiral - Auto-Renewal Nightmare I've had an incredibly frustrating experience with Admiral, and I feel compelled to warn others. Opting out of their auto-renewal process is a nightmare. Unlike almost every other online service I've used, Admiral doesn't allow you to simply uncheck a box to opt out of auto-renewal. Instead, you're forced to go through the hassle of contacting a chatbot or, worse, making a phone call. Who has time for that in this day and age? To add insult to injury, if you don't jump through their hoops, they'll double your premium! For such a large company, you'd think they'd operate with more transparency and fairness. This feels like a deliberate attempt to trap customers into paying more. It's incredibly disappointing, and I expected much better from Admiral. Avoid if you value your time and money.”

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Posted 11 months ago

“Awful insurance company Awful insurance company. I passed last year and they quoted £2500 which I paid for the year and got my renewal quote this year which again got paid until they asked me to send my licence information that they had already been sent from year one. They then sent me an email detailing how they had me down as being passed for 3 years instead of one and I had to pay £660 on top of what I’ve paid this year. This was also just set up to all come out of my account at once in 2 weeks. I am a student full time, this type of thing can financially devastate people, especially students with little warning. I think it’s also important to note that I have a 0.9L car and I have no claims.”

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Posted 11 months ago

“I have been trying to help my elderly Aunt with her insurance claim. I have been trying to talk to somebody for over three weeks. I have provided proof that I have POA so I can discuss her affairs and absolutely nobody will speak to me or put me through to someone who can help. Absolutely diabolical customer care.”

Helpful Report

Posted 11 months ago

“Awful awful insurer to deal with Awful awful insurer to deal with. First they never ever get back to you, despite being told on the phone someone would contact me to discuss claim and complaint. Their excuse when I asked them to investigate was they couldn't locate the call recording so they can't comment/investigate. They really can't be bothered. Just got sent a generic letter that looked like a template someone was suppose to delete/select certain parts that person sending didn't even bother to do. Policies totally misleading, they don't honour hire car option that you pay for on the policy. Complaints process a joke. No confidence in them as an insurer, I went with them as they were supposed to give good customer service, but have to say worst service ever from an insurer, never have had any of these issues with other insurance companies/claims. DO NOT use Admiral, you will regret it if you ever have to make a claim, they really do not care about their customers at all.”

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Posted 1 year ago

“Avoid this company at any cost .nothing but scammers I was told thay would pay out on a lost item £200 with out any access then changed there minds & said it was£150 access .this company have tried every possible way to avoid paying us .we are now taking this matter further it’s a horrendous company to deal with .dont give them your business you will regret it if anything goes wrong STAY AWAY. Nothing but lying individuals avoid”

Helpful Report

Posted 1 year ago

“We took out house insurance with them and payed for one year only in advance. Admiral automatically made it an auto renewal policy without letting us know and when the year we payed for ended and no new policy payment was made, they charged a cancellation fee. Seems to have happened to lots of other people online too. I actually tried to pay the cancellation fee when I got the letter but when I called the number I was always put through to someone in India who didn't understand the situation and then hung up. This happened 4 times so I thought it was a scam, especially since I never select auto renewal because they always double the price. Because I tried multiple times to pay, discuss it with someone and was so suspicious it was a scam, I gave up. I've now just had an email through from a debt collector saying I owe money and my credit score has been affected because I haven't payed the fee. Absolute joke. Cheers Admiral for nothing.”

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Posted 1 year ago

“Admiral Insurance company is exellent untill you want to claim. I'm a customer of Admiral( car and household) for 6 years. Took a travel insurance with them last month. Not good when comes to claining !!!! Took them 30 seconds to take my money for the policy and then over a month back- and -forth ,phone calls - nothing resolved.In my opinion just looking for any excuse not to pay.Very ,very disapointing!!!”

Helpful Report

Posted 1 year ago

“You cannot contact them at sensible hours, they automatically review and they hike the costs up. In comparison my wife's Tiguan is costing £473 on auto renewal vs cost of £830 from Admiral. What is going on with this company? I also had a no fault claim against BT Openreach, for hitting cables draping across an A road in the dark. Despite dashcam footage, police attending and BT Openreach acknowledging the claim, Admiral have not been able to recover my £675 excess.... Useless insurance company and avoid, which in previous years they have been good.”

Helpful Report

Posted 1 year ago

“I have multicover with admiral and to date always received good service. Sadly a 90 minute call that resulted in mis-selling and quotes from the sales team given only minutes previously not being honoured followed by an offer to provide invalid insurance (provisional licence cover offered knowing my daughter has passed her test) I know longer trust admiral and will be removing all items under risk at the end of the policy. I await a formal response to my complaint.”

Helpful Report

Posted 1 year ago

“They have put automatic renewal process in their website and impossible to remove that. Then they take your money from your account and charge you with£25 cancellation fee. Never again admirals.”

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Posted 1 year ago

“Admiral are great until you want to claim. I insured my home and contents which included two tvs each insured for £1500 each. One was accident damaged significantly so I put a claim in. First their telephone number is working. Then to load via the portal the process is longwinded and not clearly explained. After a couple of days of trying to get sorted they finally offered me £500 less a £300 excess. For a 65 inch smart 4K tv. They claim that is like for like. Why would I pay to insure a TV for £1500 if they can just con me when coming to claim. Avoid them if you don’t want appalling customer service.”

Helpful Report

Posted 1 year ago

“One of the worst Insurance company ever I had experienced. For the minor scratch,the third party insurance was submitted and the claim they approved was more than the vehicle cost itself. Since I'm a new car user, I wasn't aware much about this insurance company and I'm sure they are doing some scams for sure.”

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Posted 1 year ago

“Flipkart launched the Admiral Tv and it's so so horrible. The back light bleeding is so much worse than any other brands I had tried. It's so bad that I thought it's damaged. When I asked for a refund the response was " This is not damaged, this is how the tv is." Now I am stuck with a crappy 43 inch tv taking up space.”

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Posted 1 year ago

“Admiral make false and misleading claims when advertising their home insurance policies, namely that they will safeguard consumers from loss and damage which results from criminal activity. I have recently claimed after I was burgled. I provided clear video evidence to the Police and Admiral of criminal activity. The police dealt with the crime swiftly as a burglary - they have arrested and charged an individual. Admiral on the other hand worked to make convenient assumptions and speculations resulting in them refusing to pay out anything. I am now left with a bill of five figures and nothing to show for 7 years of work. Having been a loyal Admiral customer for car and home insurance for many years. Admiral claim to care about customer service but when they have opportunities to look after their customers in need they decided to put corporate interests first and simply state they are 'following process'. Avoid at all costs - awful company.”

Helpful Report

Posted 1 year ago

“Trying to add one high value item to my contents policy. Looked simple as there was an online form for it - BUT once I got as far as entering my contact details, the Submit button was inactive. I am ex IT and know what I am doing and there were no errors highlighted. So I phoned the Admiral customer service number - waited over 20 minutes and the person answering said I was put through to renewals. To cut a long story short I was shunted from pillar to post for over an hour. So I decided to click on "I'm thinking of leaving". This started another messaging system which said someone would be with me asap and after 5 minutes the messaging app disappeared. So back to square one after a total of 95 minutes.”

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Posted 1 year ago

“They were really poor. Told me I dylwe anything for cancelling my policy, then changed their mind. I had a screenshot from a live chat to say I owed them nothing. Then they put a debt collection company onto me for the £29.20 they said I owed them for cancellation. Their customer service is appalling - advise everyone to go elsewhere if they want a good service.”

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Posted 1 year ago

“My home insurance went up from £366 to £917 in one year admiral took money from my account and left me overdrawn and rang admiral they-could not give me a specific reason why such a big price hike I believe they are just another greedy company will not ise again”

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Posted 1 year ago

“Do not take out a policy with these charlatans they lie and cheat to do anything to get out of paying out on a policy”

Helpful Report

Posted 1 year ago

“The company Admiral is not reliable; avoid investing with them as they will defraud you and leave you bankrupt. I was relieved that A C T I N V S T * C O M assisted me in getting my money back. I had to contact A C T I N V S T. C O M as soon as I noticed their methods, and my money was returned to me.”

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Posted 1 year ago

Admiral is rated 2.5 based on 1,730 reviews