Animal Friends Reviews

Name: Animal Friends
Rating: 1.64

1.6 Rating 582 Reviews

15 %

of reviewers recommend Animal Friends

Company Reviews

Questions

Metrics

1.6

Based on 582 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5

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Animal Friends 1 star review on 12th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent!! My dog required surgery. As someone who is with animal Friends ( and will stay with them) I have to say the entire experience was hassle free. When your pet is ill or has an accident it is very worrying. It is yet another worry wondering if the insurance will pay out. Not a concern with animal Friends. It was all so very easy - just as it should be. I have the lifetime policy. Thanks again Animal Friends!!”

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Posted 5 years ago

“After reading bad reviews on this site i was concerned about animal friends paying out my claim for emergency surgery for my border collie at a major cost. However i received excellent service throughout the process and they paid out the claim.”

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Posted 5 years ago

“My miniature Schnauzer Jake has been with Animal Friends all his life, he became ill about 2 years ago with Cushings Disease, secondary Pancreatitis and Diabetes, he was on a large amount of medication and I can honestly say Animal Friends have been great, we got the meds from the internet and they paid that within a couple of weeks and paid the vets direct for the treatment he received, we had a Max cover of £4000 each year and we were paid out this amount for the last 2 years. I don't have a bad word to say about them, we got what we paid for. Unfortunately Jake passed away this weekend.”

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Posted 6 years ago

“Been with animal friends for years never had any problems my last dog had a few issues with hip dysplasia and auto immune disease and the didn't quibble about paying out the also paid it directly to my vets and where amazing when my dog passed”

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Posted 6 years ago

“They are always very helpful when I ring. Claims are sorted out quickly to without any stress.”

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Posted 6 years ago

“Been great for us- two cats who cost altogether about £9k last year. Claims were settled direct to vet practice and specialists Premiums obviously increased which I expected but not massively that we can't afford it- so glad we have this insurance”

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Posted 6 years ago

“Good price for lifetime insurance. Never had any issues and they donate to charity. what's not to love!”

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Posted 7 years ago

“Friendly and helpful. Would recomend”

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Posted 7 years ago

“Supported me through my claim and paid out no quibbles. Highly recommend”

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Posted 7 years ago

“The premium is low for a life time care policy and the vet fee limits are per condition! And they give money to animal charities”

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Posted 7 years ago

“I would like to thank Animal Friends for the caring and prompt way they dealt with our claim when our little Yorkshire Terrier had to be put to sleep owing to illness. I received a cheque within three weeks. Thank you Animal Friends.”

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Posted 7 years ago

“Animal Friends have always paid out very timely for my Cat and my Mums dogs, Alot of negativity about Pre Existing conditions here, If you are upfront with all treatment they will be with exclusions, It isn't there fault if you thought as it had been treated it would be covered again? I had the eyes excluded as my cat had a scratch to it before but because i ;let them know i knew that when i took the policy, Great company with a great ethos”

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Posted 7 years ago

“I was worried that I wouldn't be able to insure my puppy because she's a rescue and I have no way of getting a full vet history, but they've been amazing, and WAY cheaper per month than PetPlan and the like. Staff were really friendly and helpful on the phone, and this is my first dog so that really helped. So far so good!”

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Posted 7 years ago

“My lab was diagnosed with pyometra and we were given the shocking news either a risky hysterectomy given her age or euthanasia we went for the op the vet said it was extremely unlikely pet insurance would cover this type of condition but animal friends agreed to cover. my dog is makin steady recovery the vets bill almost 2000 we would not have been able to pay so thank you animal friends. Anyone thinking of not bothering with insurance for there dog think again my dog would of been dead without a policy”

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Posted 7 years ago

“I shopped around a fair bit to make sure I was getting the best cover possible at a good price for my dog. I had to double check everything just to make sure it was the same as my previous cover as the price difference was huge!!! Would definitely recommend this company and so glad it gives something back to the causes it protects. Give it a go. Jan Speed”

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(Pet Insurance) - Posted 8 years ago

“Exactly what you want from an insurance provider: very clear information, no jargon and quick response.”

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