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Animal Friends Reviews

1.6 Rating 583 Reviews

15 %

of reviewers recommend Animal Friends

Company Reviews

1.6

Based on 583 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5

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Animal Friends 1 star review on 12th June 2025

Animal Friends 3 star review on 22nd September 2024

Animal Friends 1 star review on 30th November 2021

Animal Friends 1 star review on 6th April 2021

Animal Friends 1 star review on 23rd February 2021

Animal Friends 5 star review on 15th October 2020

Animal Friends 1 star review on 25th September 2020

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Took a policy out last year for my tabby cat. I was a bit concerned as it was so cheap but one night she came home with a broken leg. Took her to the vets and within a week the claim was paid and sorted so I am very happy and so is Misty (my cat)”

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Posted 10 years ago

“I saw their advert on the tv, called the friendly call centre and made a purchase. The girl on the phone understood what I needed and explained the policies in detail. I bought their superior policy as it has a lot more benefits. Very happy with my purchase!”

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Posted 10 years ago

“have found them great.”

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(Pet Insurance) - Posted 10 years ago

“Brilliant quick service, claim paid quickly”

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Posted 10 years ago

“They do what it said on the tin.”

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(Pet Insurance) - Posted 10 years ago

“Excellent value pet insurance, and professional customer service at all times.”

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(Pet Insurance) - Posted 10 years ago

“I am very happy.”

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(Pet Insurance) - Posted 10 years ago

“A very good insurance which cares for the customer as much as it cares for the pets. They also support and donate to many animal charities.”

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(Pet Insurance) - Posted 10 years ago

“good cover, good price no hassle - very pleased.”

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(Pet Insurance) - Posted 10 years ago

“Never had to claim before but it all went through very smoothly.”

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(Pet Insurance) - Posted 10 years ago

“Unfortunately due to unforeseen circumstances my pet became very ill and when I made a claim Animal Friends Insurance where wonderful. I would recommend them to anyone of my friends.”

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(Pet Insurance) - Posted 10 years ago

“Unfortunately I had to make a claim when we lost our Dachsund to a serious injury. Animal friends dealt with our claim with fairness and compassion. I would recommend them. We have our present Dachsund insured with them.”

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(Pet Insurance) - Posted 10 years ago

“Brilliant service.”

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(Pet Insurance) - Posted 10 years ago

“It was very nice to speak to someone who seemed genuine in discussion about animal insurance ,made sense. Who I could understand without language difficulties and at the end of the day the price was good.”

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(Pet Insurance) - Posted 10 years ago

“Thankfully I have not needed to claim yet but I love the posts on face book and reading about the charity.”

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(Pet Insurance) - Posted 10 years ago

“Very easy to make a claim and no hassle pay out.we would recommend them to anyone.”

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(Pet Insurance) - Posted 10 years ago

“Was easy to use and understand.”

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(Pet Insurance) - Posted 10 years ago

“Very helpful staff. Quick and easy to set up policies. Good price.”

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(Pet Insurance) - Posted 10 years ago

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Animal Friends is rated 1.6 based on 583 reviews