Animal Friends Reviews

Name: Animal Friends
Rating: 1.64

1.6 Rating 583 Reviews

15 %

of reviewers recommend Animal Friends

Company Reviews

Questions

Metrics

1.6

Based on 583 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5

Visit Website

Write Your review

Tell us how Animal Friends made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Animal Friends 1 star review on 12th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No longer insured with them. No stars. Tried to put my dogs insurance up to £185 a month. On yer bike and goodbye!!!!!”

Helpful Report

Posted 5 months ago

“They find any excuses not to pay out your full clames ,I've had my renewal this morning last year £19.08 this year they wanted £45.00 a mouth more than doubled from last year , So guess what? I've kicked them in to touch, they got the wrong name Animal friends”

Helpful Report

Posted 8 months ago

“I have been trying to get £350 after years of no claims and insurance, and they have now claimed my cats recent issues are "pre-existing" from oct. 2018, 2 months after my cat was born. My vet records didn't show the issue until over 1 month after I got insurance with them, back in 2021. Even then I didn't claim, now it's gotten so bad that he's been in and out of the vets for check ups, experimental food trials, and now what could be long-term medicine if it works. If it doesn't, I will have to front the costs myself as they will continue to claim it was "pre-exisiting" when asked for evidence that this condition was shown back then (as I've searched through his previous vets history), they have declined to send evidence and offered "if the vets could send additional information amd evidence" the claim *could* be overturned. I'm so disappointed as I've been a customer for years now, and when I finally actually need their help financially, they skirt their responsibilities. Awaiting a response now but depending on how that goes, will be in contact with an insurance ombudsman. Just ridiculous.”

Helpful Report

Posted 8 months ago

“Stay away. Sorry to say they are another dodgy insurance company that destroys customers when in need. Loyalty only goes so far until you try to make a claim after paying to them each month. They did everything possible to prevent paying and even tried blaming us! Complaint department was very rude and did not want to know. Now with county court…..”

Helpful Report

Posted 8 months ago

“Nobody answers, live chat gets cut off, not good service at all when your pet is in pain. Really disgraceful service.”

Helpful Report

Posted 8 months ago

“No stars!! Uncaring and unsympathetic. Increase without making it clear. Devious.”

Helpful Report

Posted 8 months ago

“They do not adhere to their own policies and make it up and close ranks. Go elsewhere.”

Helpful Report

Posted 8 months ago

“Keep well away you pay but when it’s time for them to pay they find any excuses not to”

Helpful Report

Posted 10 months ago

“Would give zero stars if I could, recently lost my beloved dog and declined my claim 1st time claiming as well, happy to take your money every month but when you need help they don't want to know I would avoid using this company.”

Helpful Report

Posted 11 months ago

“Animal Friends has insured my Goldendoodle since she was a puppy. We opted for Animal Friends because of their founding ethos about contributing to charities and the fact that AF had a 25-year track record offering affordable pet insurance coverage with exceptional customer service. However, in May, when my premium was up for renewal, AF raised it from £43.75 to £91.87, an increase of nearly 110%. What’s more, the only notification of such a massive rise was an email. Our original premium when we joined in 2020 was £24.60 — the new fee is a 248% increase. My dog was diagnosed with an irregular heartbeat two years ago, and the premium rose last year, as I expected. But this year's rise smacks of profiteering.”

Helpful Report

Posted 11 months ago

“Recently received renewal for our cat. Insurance has doubled (to over £1400 a year), even though we haven't claimed anything for 5 years. When I queried it they were unable to justify it. Feel stuck as we have a lifetime policy so won't be covered if we move elsewhere. Shocking!”

Helpful Report

Posted 11 months ago

“Up my premiums from £45 to £106 making my annual payments more than the £1000 my dogs insured for, when I complained they didn't see this as a problem. Wouldn't touch them again”

Helpful Report

Posted 11 months ago

“Just received my new quote , it's gone up over £60 a month taking it to £107 , yearly payments being £1280 , my dogs only insured for £1000 , then they take of the excess, when I phoned to cancel they didn't understand why , they're a joke dont touch them”

Helpful Report

Posted 11 months ago

“Come renewal price went up from £12.86 to £17.48 per month - way over inflation rate. And to make it worse they had removed the cover for pre-existing conditions - "Previously, we could start covering some pre-existing conditions if your pet hadn't needed or been recommended to have treatment within 24 months of your policy start date. We have removed this 24-month period for pre-existing conditions, meaning that pre-existing conditions will not be covered by your policy."”

Helpful Report

Posted 1 year ago

“Do not use this insurance company they refuse to pay out claims and do not process them. They sit on claims and constantly say they need some other information, when provided they then ask for other information to create delays. All of this information is not on the orriginal documents that form the agreement and are outside of the terms and conditions.”

Helpful Report

Posted 1 year ago

“Absolutely shocking treatment by this company .. appalling customer service. Avoid at all costs .. they will do anything to avoid paying out and their treatment of me after the death of my dog has added considerably to my stress. If I could give zero stars I would. A HUGE mistake changing from Manypets who are excellent.”

Helpful Report

Posted 1 year ago

“My healthy Terrier has so far lived to 16 with no health issues. We have been paying £9 per month, with a very basic policy. In March 2024 the premium went up to £27 with no explanation. I had an email thanking me for renewing for another year. This was the only correspondence I had despite them saying they had sent renewal advice, when I called and enquired about the increase. The automated phone voice has more personality and charisma than either of the two staff I spoke to in trying to get some information on this matter; should you have the patience to through the tedious and lengthy verification process in the first instance.”

Helpful Report

Posted 1 year ago

“£1900 a year, £160 a month, this is the kind of money you need to insure your pet with this company BE WARNED. you will also pay high excess over £100 and 20% of the total bill. Make sure you know how to complain and get familiar with the ombardsman. Your gonna need them. They are not friends to your pet or you!”

Helpful Report

Posted 1 year ago

“So badly let down chosing Animal Friends pet insurance my cat and I wish I had gone elsewhere. My warning is that after further year of insuring with them, with no claims, they quoted a massive increase of over 50%! Although my cat is just under 12, he is very healthy without claims, this is such an extortionate increase. There response was that they have increased their fees massively and the increases are even worse for those that have claimed also! So I DO NOT RECOMMEND THEM AT ALL, WISH I HAD NOT CHOSEN THEM. I am now going elsewhere based on so much cheaper quotes from other insurers.”

Helpful Report

Posted 1 year ago

“Disgusting company avoid like the plague. Used some very vaguely worded phrase in the fine print to deny my claim when it's such a broad term it could be used to deny so many things it's ridiculous. Never ever claimed anything from them and this is how they go about the first time, just want money from me and won't give any back. Staff all useless sounded like robots reading from script with no empathy.”

Helpful Report

Posted 1 year ago

Animal Friends is rated 1.6 based on 583 reviews