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Animal Friends Reviews

1.6 Rating 582 Reviews
15 %
of reviewers recommend Animal Friends
1.6
Based on 582 reviews
Shipping & Delivery
Delivery Methods
Courier
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Over A Week
Customer Service
1.2 out of 5

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Animal Friends 1 star review on 12th June 2025
Shannon Beam
Animal Friends 3 star review on 22nd September 2024
Chris
Animal Friends 1 star review on 30th November 2021
Roger Rothery
Animal Friends 1 star review on 6th April 2021
Angela
Animal Friends 1 star review on 23rd February 2021
J Sewell
Animal Friends 5 star review on 15th October 2020
Paula Mccur
Animal Friends 1 star review on 25th September 2020
Paige
Anonymous
Anonymous  // 01/01/2019
OK if your cat is ill between 9 and 5 . My cat had a possible life threatening illness of Blocked bladder syndrome. After discussion with the out of hours vet, he said, I will be at the surgery in 5 minutes'. Fortunately, the cat had something not quite so serious, but had I not acted and he had Blocked Bladder syndrome as suspected, the cat would be dead. Animal friends refused to pay out the claim, as it turned out not to be life threatening. When I asked them should I have let my cat die then, they did not really have an answer. READ THEIR SMALL PRINT VERY CAREFULLY. IT COULD COST YOU DEAR!
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Posted 9 years ago
Quick and easy to set up. Policy options comprehensive. Luckily I have not had to claim so cannot comment on that part of the service but overall very happy.
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(Pet Insurance) - Posted 9 years ago
No problem buying the policy. Have to wait and see what happens if I claim. Previous experience with Insurance Companies is quite a delay between claiming and getting paid. Have not had a claim with Animal Friends, so who knows they may be an exception.
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(Pet Insurance) - Posted 10 years ago
I am very happy with my policy
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(Pet Insurance) - Posted 10 years ago
I'm satisfied.
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(Pet Insurance) - Posted 10 years ago
cannot comment as have no other dealings so far other than starting the policy
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(Pet Insurance) - Posted 10 years ago
Excellent level of service, spoke to a women who spoke with a dialect that was obviously a native English voice. Clearly spoken, warm,friendly and professional manner.
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(Pet Insurance) - Posted 10 years ago
covers everything that is needed at a good price
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(Pet Insurance) - Posted 10 years ago
The Policy is exactly what it says, no frills.
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(Pet Insurance) - Posted 10 years ago
No claims or queries
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(Pet Insurance) - Posted 10 years ago
Excellent service, the sales advisor I spoke to very knowledgeable and overall a great service.
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(Pet Insurance) - Posted 10 years ago
Not had to use my insurance thankfully, but had no problems setting it up!
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(Pet Insurance) - Posted 10 years ago
Unfortunately I lost my puppy Roman shortly after taking out the policy with them. During this difficult time they were happy to pay out for the necessary treatment & part of the cost I paid for him as he was a pedigree. This took some of the stress away from me and kept my costs down. I would be happy to take out a policy with them again in the future when I get a new dog.
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(Pet Insurance) - Posted 10 years ago
professional staff. Quick Return on claim. No Problems so far.
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(Pet Insurance) - Posted 10 years ago
Quick, easy, cheap! What more do you want
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Posted 10 years ago
Got a compare the market quote and then called as needed a question answering! Very helpful and I got my meercat so very happy
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Posted 10 years ago
Very quick and easy way to find the right pet policy
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(Pet Insurance) - Posted 10 years ago
Very good value
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(Pet Insurance) - Posted 10 years ago
Customer service very helpful
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(Pet Insurance) - Posted 10 years ago
Animal friends have been very very helpful and I have had no problems with them when dealing with any claims I have had A...star????
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Posted 10 years ago
Animal Friends is rated 1.6 based on 582 reviews