AXA Insurance Reviews

Name: AXA Insurance
Rating: 2.32

2.3 Rating 1,159 Reviews

33 %

of reviewers recommend AXA Insurance

Company Reviews

Questions

Metrics

2.3

Based on 1,159 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email

Visit Website

Write Your review

Tell us how AXA Insurance made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

AXA Insurance 1 star review on 20th December 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“In June 2019, there was an alleged claim against my partner that he had hit someone else’s car. It was a false claim and a clear case of mistaken identity as my partner was nowhere near the scene on the date of the alleged accident. My partner has a liable witness to prove this. AXA also sent an Independent engineer to inspect his vehicle and the report stated that the car is perfectly fine and has never been involved in an accident. The third party has no evidence that my partner’s car was involved in an accident yet AXA has still kept the claim open. We are constantly on the phone to AXA to help us close the case so that we can carry on with our lives but AXA keep giving us the same excuses. The fact that AXA has been unhelpful in assisting my partner (bearing in mind that he has never missed a car insurance payment) has caused a great deal of stress for him and my family and has caused a huge financial burden.”

Helpful Report

Posted 5 years ago

“Absolute thieves steer clear spend hours and hours on the phone trying to pay them because it's the only option then charge £25 because it's not paid on time”

Helpful Report

Posted 5 years ago

“Best on price and good services i had soo far I would recoment to any one any age with gocopare.”

Helpful Report

Posted 5 years ago

“Good company very helpful”

Helpful Report

Posted 5 years ago

“Cancelled my insurance because they said they didn't receive payment. I went to my bank and they told and showed me that axa took payment then refunded me back a day later. I was driving about for 4 months not knowing I hadn’t insurance. Also a year before, I had an accident and they failed to act and I was then being took to court by the people I caused damage to they’re property because axa wouldn’t act in time and pay out.”

Helpful Report

Posted 5 years ago

“I have been dealing with Axa for one year had a problem with my direct debit rang up numerous times to explain the problem I cancelled my policy ,Unprofessional rude incompetent , Definitely would not advise anyone To use this company.”

Helpful Report

Posted 5 years ago

“good value for money with excellent cover. I have renewed my motor insurance this year with them again!”

Helpful Report

Posted 5 years ago

“I’ll never go with axa again. If it wasn’t for the ombudsman, I don’t know what would have happened.”

Helpful Report

Posted 5 years ago

“Saved my money for home insurance.”

Helpful Report

Posted 5 years ago

“Very poor i would not recommend them”

Helpful Report

Posted 5 years ago

“Se seriously horrible service, you have to call them 15-20 times they still don’t do there job. Called them last week and they were rude and sarcastic and they blame everything on coronavirus... I mean common man It’s a house insurance and they work from home !!! Same as everyone else and we are not rude back to neither our colleagues or clients ... would never recommend this in a million years”

Helpful Report

Posted 5 years ago

“Fraudulent trading practices. Fraudulent 5 star reviews. If there was ever proof that the devil exists it's this company. Don't bother taking your complaint to the Financial Ombudsman Service (currently being advertised on LBC Radio) they are a tax payer funded bunch of corrupt mobsters and ill educated morons placed there to drain your time and energy and stop you getting your money back from these monsters. Go straight to small claims court and try your luck there. https://www.gov.uk/make-court-claim-for-money Also consider writing to the current board of AXA: Jeremy Peter Small Robert Becker Debra Jane Davies Claudio Gienal Peter Frank Hazell Michael Richard Jackson Laurent Matras Mark Andrew Pain Johnathan Paul Walker Johnathan Scott Wheway All of these animals share the same correspondence address and need telling what for : 5 Old Broad Street, London, EC2N 1AD”

Helpful Report

Posted 6 years ago

“Joke discussing customer service do not want to help out and win your case even though it was my fault joke joke joke”

Helpful Report

Posted 6 years ago

“Probably the worst insurance company I've ever come across”

Helpful Report

Posted 6 years ago

“The customer happy with their AXA car insurance is in for a surprise. Maybe the insurance seems cheaper now but wait till there's a claim. We had a minor car accident, hitting a stationery car while pulling out of a parking space. A couple of small dents resulted to the stationery car with no damage to our car. AXA with the claim going in from the dented car owner have increased our car insurance by 75%. And this is also at a time of crisis due to the Coronavirus. We're on lockdown and on 80% of our salary. AXA are greedy profiteers. AVOID!!!”

Helpful Report

Posted 6 years ago

“How to take money from us for insurance - they love it ! That to give back money - so they immediately phones do not work, and the online form does not work !!! I do not recommend anyone to contact them ! Maksim Ankov. Police number : 500323293. 30/03/2020”

Helpful Report

Posted 6 years ago

“One off the worst insurance companies out there please try to avoid at any cost. I had an accident as soon I phoned axa insurance they told me to take the blame for the fault without Evan having to hear my side off the story and During the whole ordeal They where rude unprofessional unhelpful and most off there engineers are soo rude it’s was unbelievable. I have a fully comprehensive insurance policy with axa when it came for them to fix my car they told me to find my own repair shop which I did and when I asked regarding the payment they become very rude please avoid at all cost it’s not a good insurance company waste off money”

Helpful Report

Posted 6 years ago

“Extremely greedy & unprofessional. No regard to customer loyalty and/or longevity!”

Helpful Report

Posted 6 years ago

“Terrible customer service, case handler is absolutely rubbish, no response or letters as promised. I have been past from pillar to post. They had forgotten about my claim and are now trying to pursue the cost from the third party almost 2 years later. Avoid at all cost!!!!”

Helpful Report

Posted 6 years ago

“Like many others AVOID AVOID AVOID They haven’t settled 2 vehicle claims and a third party property damage. Quick to take the money - but what’s the point, if they don’t pay out ( when you need them to )”

Helpful Report

Posted 6 years ago

AXA Insurance is rated 2.3 based on 1,159 reviews