AXA Insurance Reviews

Name: AXA Insurance
Rating: 2.32

2.3 Rating 1,154 Reviews

34 %

of reviewers recommend AXA Insurance

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2.3

Based on 1,154 reviews

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Delivery Methods	Courier
Customer Service
Communication Channels	Email

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AXA Insurance 1 star review on 20th December 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DO NOT USE THIS COMPANY!!! Took out AXA Damage Refund Insurance for our car hire in Alicante, Spain via the website - booking & payment process very easy, however we were victims of car vandalism by a group of youths whilst our car was parked overnight so processed our claim upon our return to the UK. Their policy states "Once received, we will be in a position to give further consideration to your claim and will be in touch with you within 5 working days of receipt of your documents.” Nearly 4 weeks later & countless emails we have received no update on our claim & they only operate via internet so you are unable to chase or discuss; they just send you an automated email saying they received your email & have attached it to your case number but nobody responds to your query or request. Applalling customer service, sorry no customer service at all. So frustrating that we are victims and are being completely ignored by the company who have been paid to help us.”

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Posted 10 years ago

“I have completed a claim in April 2015 which took them 5 ( !!!) months to complete !! On Sept 2,2015 after many emails I sent to them they confirmed the case and promised to wire the money ( 688 pounds /1040 USD) within the next 10 working days. On Sept 21 still nothing arrived -I called the customer service AGAIN and they told me that they don't know what is going on and that financial department will get back to be within NEXT COUPLE OF WEEKS!!!! What a FRAUD! If you don't want to spend hours on the phone , and wait for your money forever- please avoid AXA insurance! Also, please note that customer service center located somewhere in India so sometimes you can't clearly understand them and most of the cases they reply to your emails 1 week after with NO ANSWERS!!”

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Posted 10 years ago

“It's about time Axa changed its policy about being in an accident with an uninsured driver.This happened to me in the past and I lost my no claims bonus and the excess on my policy even though I had all the drivers details and the accident was not my fault. I also had fully comprehensive insurance. I changed my insurance company after this.”

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Posted 10 years ago

“axa took my money refused my insurance until I give written proof, 0f my no claim bonus as a result I lost two months of my insurance”

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(Car Insurance) - Posted 10 years ago

“Please note Badal was my friend and neighbour and I helped him with his insurance online. Sadly Badal passed away in February (His son advised you of this). If there is any way you could stop the emails addressed to Badal I would be grateful. I have only rated everything poor in the hope this gets more attention. Thank You Phil Methven”

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(Car Insurance) - Posted 10 years ago

“Pure rubbish.”

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(Car Insurance) - Posted 11 years ago

AXA Insurance is rated 2.3 based on 1,154 reviews