AXA Insurance Reviews

Name: AXA Insurance
Rating: 2.41

2.4 Rating 1,056 Reviews

36 %

of reviewers recommend AXA Insurance

Company Reviews

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Metrics

2.4

Based on 1,056 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

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AXA Insurance 1 star review on 13th May 2025

Anonymous

Anonymous // 01/01/2019

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“Policy easy to buy”

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(Car Insurance) - Posted 8 years ago

“I was hit by a car by a motorist whilst I cycled to work. The car driver was insured by AXA. They have been persistently slow with their handling of my claim, to the point where they simply ignore my email exchanges. I received an 'out of office' reply, notifying me that the person handling my claim was going to be on holiday for nearly 2 weeks and that he would 'not be forwarding the email'!! I am appalled by the customer service and have had 2 phone conversations with aggressive and disinterested staff. Do not buy insurance with AXA.”

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Posted 8 years ago

“service was excellent when I up graded”

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(Car Insurance) - Posted 8 years ago

“the best one in UK”

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(Car Insurance) - Posted 8 years ago

“TERRIBLE COMPANY, A CAR HIT MINE AND OTHER DRIVER 100% AT FAULT AND ADMITTED IT. AXA NEVER GET BACK TO E MAILS AND CALLS AND COMMUNICATION IS THE WORST I`VE EVER COME ACROSS.TERRIBLE CUSTOMER SERVICE. IF YOU ARE HAPPY THEN THIS MUST BE BECAUSE YOU'VE NOT BEEN INVOLVED WITH THEIR CLAIMS DEPT.WILL NEVER USE THEM AGAIN”

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Posted 8 years ago

“Expensive car insurance offer for second year without any reason.”

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Posted 8 years ago

“been very happy with everything over the last year. will be insuring my car with AXA for the next year.”

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(Car Insurance) - Posted 8 years ago

“Brilliant quick with all issues and honest about all extra charges that may apply will always offer a cheaper or free way around when amending documents great company all in all”

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(Car Insurance) - Posted 8 years ago

“While most people here are rating their service for buying sa policy they should wait to see what happens if they have an accident. Then they will discover just how poor the AXA service is. You won't get your excess back as they like to keep this. They will not determine thrid party liability. You probably won't have any legal cover and it will be unlikely that you get a hire car. They might be cheaper sometimes but that is because the policy is worthless.”

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Posted 8 years ago

“over charged me and did not clarify cancellation terms hence I paid twice”

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(Car Insurance) - Posted 8 years ago

“Buying the policy online was hassle free”

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(Car Insurance) - Posted 8 years ago

“I called them yesterday as my current insurance company all be it impeccable did put my insurance up by £200. They also advised me my Dash Cam could take me off cover. I spoke with AXA who were very helpful and a lady called Lizzie agreed to call me back at 11am today which she did. I'm now only going to be paying £21.27 a month for 10 months. Well done AXA you stole me away from my current insurer purely on their price. Sorry KWIKFIT INSURANCE, maybe next year hey? Thanks AXA”

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Posted 8 years ago

“I have found the web site to be easy to navigate and retrieve any information I require.”

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(Car Insurance) - Posted 8 years ago

“Minimum help on a no fault claim. No communication. Never again.”

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Posted 9 years ago

“100% happy”

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(Car Insurance) - Posted 9 years ago

“Ok but needed to amend policy and took a while to get it sorted”

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(Car Insurance) - Posted 9 years ago

“I found no problems with getting the insurance I required”

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(Car Insurance) - Posted 9 years ago

“Worse than awful. Household insurance pointless as accidental damage not included and this was not made clear when policy taken out. Unhelpful staff and surveyors. AVOID AT ALL COSTS. Very disappointed.”

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Posted 9 years ago

“Everything was made easy for me. Spoke to real person on phone when needed someone and she was jolly and helpful to deal with. No reservations about recommending firm to others. May have got them on particularly good day, but didn't believe so at time. More than half way through year and still no reason to change mind.”

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(Car Insurance) - Posted 9 years ago

“This was the first time I have dealt with AXA for my car insurance, and I found them very helpful in every way.”

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(Car Insurance) - Posted 9 years ago

AXA Insurance is rated 2.4 based on 1,056 reviews