Bennetts Reviews

Name: Bennetts
Rating: 4.37

4.4 Rating 2,018 Reviews

83 %

of reviewers recommend Bennetts

Company Reviews

Questions

Metrics

4.4

Based on 2,018 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

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Phone:

0344 412 2171

Location:

Unit 3, Swan Park, Kettlebrook Road, Tamworth
B77 1AG

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Bennetts 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had paid for my insurance online and was £92 only to be charged another £107 when i rang about my NCD. I was told because it is new motorcycle i couldn't carry my NCD on this vehicle. I have used Bennetts insurance since the 80's. I was also informed that Bennetts do not recognise Thatcham approved alarms, which i find hard to believe as it's one of the most approved and recognised alarm systems! I have more than one bike insured with Bennetts and have in the past been allowed to carry my NCD onto another bike. I paid the said but won't be a customer with Bennetts next year.”

Helpful Report

Posted 8 years ago

“I provided proof of no claims via an email, you sent a letter to explain that you had not received my proof, I then sent another email to the given address and sent a screenshot to the number given. Today the 19/8/17 I received a letter dated the 14/8/17 telling me that you have cancelled the policy. Absolutely appalling customer service and will avoid Bennets in the future.”

Helpful Report

Posted 8 years ago

“BUNCH OF MONEY GRABBERS. WAS INSURED WITH THEM ON 2 BIKES NOW WONT ALLOW THE DISCOUNT. OUT OF TIME. THEY ARE OUT OF TOUCH”

Helpful Report

Posted 8 years ago

“another years ncb another rise in the price what a surprise I don't think”

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Posted 8 years ago

“I have had various policies with Bennetts and still insure my rsv4 but recently insured my old 350lc but decided to sell the bike, went to cancel policy and ended up paying near the full amount in charges after only a few weeks of having the policy, I was shocked by the that's the way it is attitude from the adviser I will certainly be looking elsewhere in future for insurance on my motorcycles”

Helpful Report

Posted 8 years ago

“By ensuring my touring motor cycle for a very reasonable premium on my return to motor cycling after many years away. My happiness died away because a later error on part of Bennett's has left me out of pocket. I put a cherished number onto my motor cycle and when I rang up to make the change I was charged an admin fee there and then. I did not object to this but the a telephone call told me that the sum had been added to my premium paid by direct debit. As yet - in spite of the promises made that I would be reimbursed in about 7 working days I am still waiting three weeks later.”

Helpful Report

Posted 8 years ago

“They wanted an extra #100 for moving house and another 100 for getting commut on the bike.”

Helpful Report

Posted 8 years ago

“i was asked to provide proof of no cliams bonus , i have been riding motorcycles for 30 years , never before since electronic searches etc etc have been carried out have i been asked for this information . nowadays no one posts out policy docs it is all emailed , there fore no paper records . my previous bike insurance had not sent a renewal and i binned the old policy docs as they had expired and i had taken out new insurance with bennets . a week after the policy started i was asked via a very curt letter to provide proof of ncb . to which i made a phone call which was eventually answered , i explianed the situation to to call recipient , i was advised to either provide the required information or my policy will be terminated , to which it has as per the letter that arrived today . i have been in contact with my old insurer and they eventually agreed to e mail me proof of ncb of which i have still not recieved . so the situation is stale mate . iam disgusted with bennets attitude in this instance as it would be so easy for them to obtain the information themselves as they have done in the past as other insurers have done on mumerous occasions . bennetts will no longer get any business from me in future neither will saga as both companys are conected , i run 4 vehicles plus 1 motorcycle in my family group 3 of which are insured with the saga group .”

Helpful Report

Posted 8 years ago

“Rip off. Paid insurance in full. Then demanded another payment of£83.66. Cancelled policy Do not touch them!”

Helpful Report

Posted 8 years ago

“No customer service skills on phone. Poor letter writing (does a human do this?). Cannot investigate properly.”

Helpful Report

Posted 8 years ago

“Incredibly frustrating dealing with Bennetts. From the being put on hold for 15 minutes both times I called to arrange a bike renewal to the seemingly haphazard way the premiums are calculated, I would think twice before using again.”

Helpful Report

Posted 8 years ago

“Despite multiple proofs sent, nothing seems to be enough to satisfy you that a fault claim you discovered was merely opened for information purposes and instead you continue to demand an extra premium of £40 for no purpose whatsoever.”

Helpful Report

Posted 8 years ago

“Been with Bennet for 8 years with a 4 bike policy sold my bikes a few months ago and Bennet sent me a voucher saying I would get. 25 quid off if I came back to them within a year which I did but they wouldn't give me the 25 quid off very poor customer service as usual”

Helpful Report

Posted 8 years ago

“They misspelled my name and when I called to get it spelled right I got charged 6 pounds for "change of details". They got it wrong even though the information from the quotation was right, and I have spelled my name correctly for 35 years so no my fault.”

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Posted 8 years ago

“They sent me a nasty letter doubling my yearly premium plus charges on top for changing policy and were also going to steal the money from my debit card with no authorisation all because they were too stupid to check their own records. I will never use these "people" again and will tell everyone I know not to trust them”

Helpful Report

Posted 8 years ago

“I have renewed my motorbike insurance with you people march this year I have phoned on three occasions for my insurance certificate and I still have not received it through the post its now coming up to the end of April.”

Helpful Report

Posted 8 years ago

“Unfortunately I had to cancel my insurance because I didn't keep the bike I bought. I only had the policy for three weeks at a charge of £66:00 but was charged £50 to cancel the policy what a ripoff!!!”

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Posted 8 years ago

“only checked prices not taken out policy”

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Posted 8 years ago

“I did not chose you have been handed over from Saga . Will decide when I see your new quote ?”

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Posted 8 years ago

“I haven't chosen you for my insurance and have no idea what this is!!”

Helpful Report

Posted 9 years ago

Bennetts is rated 4.4 based on 2,018 reviews