Bennetts Reviews

Name: Bennetts
Rating: 4.38

4.4 Rating 2,016 Reviews

83 %

of reviewers recommend Bennetts

Company Reviews

Questions

Metrics

4.4

Based on 2,016 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

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Phone:

0344 412 2171

Location:

Unit 3, Swan Park, Kettlebrook Road, Tamworth
B77 1AG

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Bennetts 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Plus points - Good experience on phone setting up the policy great advice from three different calls to the call center going through the legal stuff was a bit tedious though overall well pleasedVery bad - took several days and numerous e-mails to get European contact numbers for Bennetts & RAC in case they were needed while in Europe!!! You can't call 0800 or 084x numbers from outside UK!!Other insurers like Direct Line MCE Carol Nash etc. have this information readily available as a one pager that is sent with the within the policy certificate & schedule documentation that you would take with you to Europe!! Would have been 4 maybe 5 stars if it were not for this!”

Helpful Report

Posted 10 years ago

“We organised insurance online. Nice and easy fill in all the details relax and it's all done. We go on holiday for a short break to return to a letter from Bennetts. Dated 20th Feb it says that proof of no claims had not been sent and my policy is being cancelled. Not a nice letter requesting I contact them to remedy this but a final blunt 'your policy is cancelled'. I was not asked to send proof. This letter said I had until 12:01 on the 2nd of March to do so. We phoned as soon as possible sort it out. The lady on the phone was helpful and understanding however we ended up changing to a different policy still with Bennetts. We then received another letter dated 24th Feb bluntly telling me my policy is no longer in force and I must return the certificate of motor insurance. As this was done online we never received a certificate so cannot return one. Your letters need to be more customer friendly in their wording.”

Helpful Report

Posted 10 years ago

“Tried to claim free magazine gift and unable to do so due to staff not understanding my meaning and being told to go back to original email that was sent by yourselves and follow the link but this just took me back to quote hotline ! A copy of which is below if you check your records you will see I bought the cover in the time frame so I feel I qualify!Free gift worth up to Â£59** when you insure direct with BennettsEmail not displaying correctly? Click here CliveNow's the time to consider Bennetts for your bike insurance because not only will you be guaranteed our lowest price but we'll give you a FREE Magazine Subscription too**.From MCN and Ride to Empire or FHM and many other top titles â€“ the choice is yours.But hurry this offer is only available for the next 7 days. Simply get a quote and buy your policy direct from Bennetts today quoting Promo Code: AC03X. Itâ€™s cover you can trustâ€¢Defaqto 5-star rating since 2011â€¢Voted No.1 for Customer Service*â€¢The Most Recommended by bikers* Plus a gift worth up to Â£59**â€¢13 magazines to choose fromâ€¢Top titles including MCN & RiDE *In November 2013 a survey of 750 bikers by independent research company Ipsos MORI found Bennetts Bike Insurance the No. 1 for customer service and found that our cover is the most recommended by bikers.**Subscription is for 12 issues of the monthly titles or 18 issues of weekly titles. To be entitled to your gift you must get a quote direct from Bennetts within 7 days from the date this email was sent and buy a policy using the quote number generated. Gift value is based on taking a digital Photo subscription worth Â£59.88. Terms and conditions apply.Your email was sent by: Bennetts Bike Insurance. Bennetts is a trading name of BISL Limited. Registered Company No: 3231094. Registered address: Pegasus House Bakewell Road Orton Southgate Peterborough PE2 6YS. BISL is an independent intermediary that deals with selected insurers and is authorised and regulated by the Financial Conduct Authority in terms of insurance mediation activities only.Bennetts is committed to respecting your right to privacy. To see how we collect store and use your personal browsing data please take a look at our privacy policy.We hope you enjoy reading the emails we send you but if you'd rather not get them anymore just tell us to stop sending you emails.This email communication makes use of a 'Clear Image' (gif) to track results of the email. To turn off this tracking for future emails turn off the images in the email itself.”

Helpful Report

Posted 10 years ago

“Good on price etc . Insurance on continual payment had to ring bennetts motor bike not showing on ask mid dater base ? They say it takes 3 to 5 days to update the mid dater base so bike shows up on two day in bke shows up as not being insured etc very poor if you ask me could be a headache with all the anpr camera these all over the show even though I no I have insurance come on bennetts ti takes 30 seconds to type in a reg and add ti to the mid etc”

Helpful Report

Posted 10 years ago

“Not very happy the reminder for my renewal arrived after they had auto renewed leaving me know chance to find a cheaper quote”

Helpful Report

Posted 10 years ago

“I have used Bennetts on and off for years and have always had reasonable service. Today (29th Sept 2014) however I received my renewal notice for the 28th Sept 2014 i.e. yesterday!!!To say I wasn't impressed would be putting it mildly I work in the insurance industry and one of my pet peeves is late renewal letters there is generally no excuse. The young lady on the phone very 'kindly' offered me a very hollow sounding apology and explained that my renewal was sent to on the 9th Sept well all I know is that it never got to my house. When I asked why they didn't have the courtesy to get in touch sooner than a reminder dated the 24th she simply said "it's not company policy and anyway we don't have the resources" very poor form from Bennetts. There was also no explanation as to why my premium has risen by best part of Â£50.This in my opinion is very poor service and I will be looking elsewhere for my insurance.”

Helpful Report

Posted 10 years ago

“I bought a Yamaha Tricity which is a 125cc three-wheeled scooter (Two wheels at the front) The first person I spoke to insisted I needed a car licence to ride this scooter, the dialogue with this clown went on for ages and, despite me quoting from Bennett's own terms and conditions and him going away and checking and coming back, he still insisted I needed a car licence. This went on for so long the power ran out on my cordless phone and cut me off. I rang back and spoke to someone else, when I explained what I wanted to insure and also pointed out Bennett's terms and conditions we got the insurance sorted out in about ten minutes, but if not for the battery running out on my phone I would have gone somewhere else. Not impressed.”

Helpful Report

(Motorbike Insurance) - Posted 9 years ago

“Once my end of year policy expires I will be going to a different provider, Bennetts have a very poor customer relation”

Helpful Report

(Motorbike Insurance) - Posted 9 years ago

“Hi, simply don't use their service. They are broker, working with third parties to get the job done. The third party's service is horrible, very slow and especially 4th dimension(the company Bennets use to repair your bike) people and service is really bad. I choose Bennests because I thought they are the best, but they are not. I could have my insurance for half price but I thought it is worth to pay almost double price for the best service but they are really bad. In the end I get my bike repaired myself rather than waiting for months sitting in their garage (it was just a damage in the silencer and shock absorbers due to a slow hit from back). Without a bike I cannot go to work, they seem not to understand it. I'm only waiting for the end of the policy, will definitely look for someone else.”

Helpful Report

(Motorbike Insurance) - Posted 9 years ago

“When you ring up you get passed to and from different departments, put on hold & messed about for ages until you finally get to speak to someone decent an hour later. By then you have been charged an arm and a leg for the call. Quotes are very expensive. Better to go elsewhere”

Helpful Report

Posted 9 years ago

“I found them very unhelpful and arrogant.”

Helpful Report

(Motorbike Insurance) - Posted 10 years ago

“My premium has gone up by £600+ and it has yet to be explained to me why.”

Helpful Report

(Motorbike Insurance) - Posted 10 years ago

Bennetts is rated 4.4 based on 2,016 reviews