Carrot Insurance Reviews

Name: Carrot Insurance
Address: 98 Liverpool Road, Formby, Liverpool
Rating: 3.82

3.8 Rating 3,599 Reviews

71 %

of reviewers recommend Carrot Insurance

Company Reviews

Questions

Metrics

3.8

Based on 3,599 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Within 5 Days
Documents Delivered On-time	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

0208 629 3308

Email:

carly.lilley@carrotinsurance.com

Location:

98 Liverpool Road,
Formby
Liverpool
L37 6BS

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fair driving scores with good cash rewards and one of the cheapest insurance prices.”

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Posted 7 years ago

“They had a great customer service team who are always happy to help”

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Posted 7 years ago

“Amazing make me feel Like a better driver knowing I can track my driving and it Makes me feel better when it all 10. Perfect couldn't be happier with it”

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Posted 7 years ago

“Very easy company to deal with with very friendly staff who explain everything very clearly. The rewards for driving are also very good. The blackbox was fitted extremely quick and the policy claim done problem free. I have no problem recommending Carrot to any driver and have told my friends to use them also. Thank you Carrot for making the first year of my driving an unforgettable one for the right reasons”

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Posted 7 years ago

“I like being with carrot insurance as the cash rewards give you an insentive to drive well each drive. I also like how you can track exactly how you are driving to see whether you are doing well and to also see what you need to improve on. Every person I have spoken to on the phone has been very helpful and understanding as I am a brand new driver so they explained everything very well to get me through the process. I would recommend carrot to my friends.”

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Posted 7 years ago

“I've been with carrot for 2 years and just recently left, only reason was because I was quoted better elsewhere and they couldn't match it. Personally I think carrot is brilliant for first time drivers, i see people complaining saying it's hard to keep a good score?, I never had that problem, I was always +9.00, it's not hard to drive safe. The only issue I had was that my box wasn't recording for a few months and I missed out on a few quartetly rewards, but when I explained to the team what was happening they reimbursed me with my expected quartley reward. So win win. Defo recommend for first time drivers!”

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Posted 7 years ago

“Always happy to help, great support when you need it and easy to navigate through the customer service line.”

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Posted 7 years ago

“I wanted to cancel my car insurance and my call was handled by Heather Griffiths, she was very helpful, kind and polite. She took me through a straightforward process and took interest in myself which I really appreciate, it wasn't just another phone call, so really pleased overall with the service I was provided, there should be more people like Heather when it comes to calling big companies!”

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Posted 7 years ago

“""Great service, easy to use app and the fact you get rewarded for driving well is brilliant! My first year driving and I though carrot was great. Spoke to Phil who helped me with my queries and who provided me with some excellent results. Thank you :)”

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Posted 7 years ago

“A company that listened This wasn't my insurance it was my sons, after a situation regarding his no claims bonus i can honestly say their online customer service was brilliant. Companies dealing with 17-25 year olds have to have strict protocols and i appreciate that, i am so grateful on this occasion that a positive outcome was achieved. Thank you Carrot for allowing me to put across the situation from a parents perspective !”

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Posted 7 years ago

“Great service, very responsive if I ever needed help. The app was so easy to use and I managed to earn myself some rewards for holiday clothes. 10/10 would recommend every time :D”

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Posted 7 years ago

Hi Robyn, thank you so much for the positive review. We appreciate it! :)

Posted 7 years ago

“Buy your first car, daunting! Insure it with carrot, simple! They do what they say, it's intuitive, competitive and rewarding at the same time. No clauses, gotchas or cons, very transparent and an interactive purchasing experience online.”

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Posted 7 years ago

Thank you so much for your nice comments Matthew. We appreciate it.

Posted 7 years ago

“Very reliable service at an affordable price for new drivers!”

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Posted 7 years ago

Thank you for the positive review, we appreciate it! :)

Posted 7 years ago

“Excellent vaule for money with added bonus”

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Posted 7 years ago

Thank you for your positive review. We appreciate it!

Posted 7 years ago

“Quick replies over twitter and any problems were quickly resolved”

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Posted 7 years ago

Hi Josh, were pleased you are happy with the service provided. Thank you for your positive review.

Posted 7 years ago

“It was quick and easy to apply and insure my vehicle. Very good service, no hassle and all at a good price.”

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Posted 7 years ago

Thank you for your positive review and kind comments.

Posted 7 years ago

“Sorted me out instantly, no messing around and a very competative price”

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Posted 7 years ago

Good afternoon Callum, Thank for you so much for positive review. We appreciate it.

Posted 7 years ago

“This insurance company is good and very cheap with the black box”

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Posted 7 years ago

Thanks so much for your positive feedback! :)

Posted 7 years ago

“Excellent customer service, great for any type of driver looking to save money. The installation team were really friendly and we had a nice chat when he came round to install the box. Would highly recommend to any one.”

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Posted 7 years ago

Thanks so much for the nice feedback James, we appreciate it.

Posted 7 years ago

“Carrot has a brilliant company working along side with a quick and hastle free box installation”

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Posted 7 years ago

Thank you Shannon for your positive feedback, we appreciate it.

Posted 7 years ago

Carrot Insurance is rated 3.8 based on 3,599 reviews