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Churchill Reviews

3.7 Rating 1,301 Reviews

70 %

of reviewers recommend Churchill

Company Reviews

3.7

Based on 1,301 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Within two days of my accident my car was assessed by the garage and I was told would be written off. BUT over three weeks later the engineers still haven’t looked at the report from the garage and I’m without a vehicle. I am allowed a courtesy car if my car is repairable but as it’s likely to be written off I’m not allowed one in the meantime. I was originally informed it could be up to 14 working days before I hear either way. Then told it would be up to 20 working days and on my recent call I was told I was previously given the wrong information and it’s now 36 days before I’m informed either way! In the meantime they don’t seem to care what the delay has on my life or my family. Getting to work, childcare for grandchildren, supporting a parent with dementia - it’s all causing immense stress and worry. It’s not the customers’ fault that they don’t have enough staff to deal with their caseload. Dreadful service; avoid like the plague!”

Posted 1 year ago

“Churchill taken payments out of my account for my car insurance on the dates I told them not to due to not having funds I even told them on certain date there will be funds which was wrote on the system and they don't check the notes what are written then my insurance gets cancelled due to the above mistake which is churchills then I get the blame avoid this company I told them this issue numerous times”

Posted 1 year ago

“I filed a no-fault claim. After two weeks, the car is still not in a position to be repaired. Due to the fact that it is a high-end vehicle, I contacted two recommended garages. There were estimates provided by both. It was not possible to get an authorization from Churchill insurance because they did not reply to the garages. I received a defective replacement car from Auxillis, their "only" supplier (engine failed - oil needed to be changed). I would never recommend this insurer.”

Posted 1 year ago

“It was very good .now there charges too higher for me. But good service.”

Posted 1 year ago

“Had an accident someone hit our car and drove off, gave Churchill all the insurance details of the driver after 5 weeks have not heard anything but had to pay our excess”

Posted 1 year ago

“Know what they’re doing”

Posted 1 year ago

“Helpful staff. Got me a better price then I first thought. Great overall service”

Posted 1 year ago

“Avoid like the plague: 1. Claim process is as clear as mud to the point they are deliberately deceiving you. 2. When an accident happens they will hire substandard pick up services and garages. Takes ages to get picked up and repair the car if they bother at all. 3. Getting a courtesy car is like getting blood out a stone. 4. They will drag out returning your no claims discount, all the while claiming they have a crack team of solicitors on when it reality they are doing nothing. Don't expect to see your money for over 6 months.”

Posted 1 year ago

“Very good coverage for home insurance.”

Posted 1 year ago

“"Very satisfying "”

(Home Insurance) - Posted 1 year ago

“Had car insurance with them for many many years, this years renewal quote was for a 78% increase, never had a claim on this or any other insurances with them. Car is a basic family hatchback. Called them for explaination (took 24 minutes on hold). Basically told to like it or lump it. Car Insurance is now being renewed with another company Customer service is now terrible, used to be good What a way to treat loyal long term customers”

Posted 1 year ago

“"Difficult to say as I have not really had to many dealing with them as such as i have not claimed but they seem ok "”

(Home Insurance) - Posted 1 year ago

“I have a very bad experience with them, they refused to pay for my car after my car was stolen. They never paid me for my car. Such a bad customer service they have it was not even my mistake. It was customer service advisor who forgot to tell me to buy a tracker and fit into the car. The endorsement was never disclose to me they said it was in terms and conditions. No one reads those small 100+ terms and conditions. I thought churchill was a good company but it is not.”

Posted 1 year ago

“This was one of the few companies I actually had need to speak to. I found them comfortable to speak to & very helpful.”

Posted 1 year ago

“Long Wait Times and Unacceptable Extra Fees Tried to cancel my policy online but it wasn't allowed. Had to call them to cancel. Waited 38 minutes on hold. Got through and cancelled my policy for a £53.76 admin fee. The total call length with the representative was 2 minutes and 16 seconds. A huge waste of time and money for a simple task. Wouldn't recommend or choose again.”

Posted 1 year ago

“Very good price for cat insurance, easy to purchase through app👍🏻Thanks”

Posted 1 year ago

“Customer service stinks. It's not a case of being 'very busy', it's the case of having reduced numbers of staff answering phones. How can waiting 45 mins plus be classed as good customer service? My renewal is due in August then I will be off to another company.”

Posted 1 year ago

“"Good service"”

(Car Insurance) - Posted 1 year ago

“Great insurance provider offering excellent service. Got a very good renewal quote.”

Posted 1 year ago

“I purchased a policy in March for my car, I asked if I could keep the Telematics on the car (my son had been learning to drive and was advised we needed one then), they said NO. I received a letter to say remove the Telematics from the car and we will be in touch to arrange delivery back. I removed the unit. 2 weeks ago I received a letter to say that my insurance had been cancelled 8 days ago due to not activating the Telematics on the car. I rang up to resolve and had to pay for another policy as it was a Sunday and they could do nothing to help. I made an official complaint and all they offered was £25. what a joke, the amount of stress and phone calls this has caused plus additional costs is unreal. My wife has her policy with Churchill. No major apology or compensation. I will be rethinking who I insure with next year as there customer service for retention is rubbish.”

Posted 1 year ago

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Churchill is rated 3.7 based on 1,301 reviews