Churchill Reviews

Name: Churchill
Rating: 3.67

3.7 Rating 1,347 Reviews

69 %

of reviewers recommend Churchill

Company Reviews

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3.7

Based on 1,347 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just renewed my car insurance with a very helpful, friendly and patient girl called Michelle, she was very understanding and explained everything carefully with this 70 something woman!”

Helpful Report

Posted 11 months ago

“Complete and utter shambles. The worst customer service I have ever experienced in my life. Changed my registration plate, underwriters then refused to insure the car so I had no choice but to cancel the policy. I was advised all further charges would be waived. Fast forward 5 months and I find out as part of a mortgage application that Churchill have lodged a default on my credit profile. I am now unable to remortgage my house at a competitive rates. They have completely screwed my credit score through no fault of my own.”

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Posted 11 months ago

“Told they would send policy details by post phoned several times 1 month and still no policy, a cowboy outfit.”

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Posted 11 months ago

“VERY PLEASED WITH THE WAY MY CAR INSURANCE WAS DEALT WITH ,WHEN MY CAR WAS DAMAGED IN AN INCIDENT .”

Helpful Report

Posted 1 year ago

“It’s week 5 since our flat roof was blown off by the storms and we are still in limbo and with only a temp fix roof above our and my baby son’s head, Churchill has made no efforts to resolve the issue so that we could arrange a permanent fix. We have no idea where the claim is stuck, each day we call they are telling us something different and when we get transferred to the mentioned department, they say it is not with them. I am worried they don’t care about their vulnerable customers like a baby or any of their customers. I will be turning to the Financial Ombudsman if this does not get resolved this week.”

Helpful Report

Posted 1 year ago

“"Churchill provides good value insurance that lightens the load by working hard for our customers to get everything seamlessly back into place so that they can relax and get back to enjoying life to the full." Or in my case. Churchill will neglect to add my car to the motor insurance database even when I remind them to leading to me receiving a notice of prosecution from the DVLA. They are then uncontactable leaving me exposed to a £1000 fine. Absolutely shocking.”

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Posted 1 year ago

“Decided to renew my car insurance by telephone as opposed to doing it on line I was very happy with my Quote from Randolph who gave me a very acceptable price”

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Posted 1 year ago

“Got a new car and wanted to change my insurance for the new car and they wanted to charge me nearly £100 for changing the car into of making my monthly payments more expensive. It was cheaper to pay to cancel my car insurance and I actually got a much better deal else where. Would never use this company again.”

Helpful Report

Posted 1 year ago

“Terrible. Just awful. Cheaper policies but then they screw you if you need to make a claim. I had a no-fault claim and they treated me like a criminal. They just made up a number to pay me for my car, refused to enter any sort of dialogue, I was told they could make a number up, that was the process. Stated I had agreed to the amount. Lies. Twice. Complaints team repeated the lies, even when their legal department stated the correct procedure. I was told the legal team had no idea what they were talking about. It is clear Churchill's policy is to screw its customers. If anyone from Churchill's wants to respond with a direct contact number of someone who wants to sort this out, feel free. But not a stupid generic call centre number. Do that, and it proves the whole company is corrupt.”

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Posted 1 year ago

“Good offers and reasonable prices...”

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Posted 1 year ago

“Don't give a damn. I had a leaking pipe behind plasterboard which apparently I should have been aware of ! They are no help whatsoever”

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Posted 1 year ago

“Car insurance. I always had trouble with companies such like Hastings direct, Adrian flux and ticker. I’m a young driver just looking to lower insurance and the perfect company for that is Churchill drive sure. The premium was high but as a new driver it’s expected but they always kept me in the loop if I missed a payment they were very helpful gave me plenty of time to sort it out. Overall I’ve had a positive experience and I’ll be staying with Churchill for years to come. Brilliant way to lower insurance with mobile black box. Thanks Churchill.”

Helpful Report

Posted 1 year ago

“Another driver crashed into me in an accident which was not my fault. When I would not accept fault they cancelled my insurance and tried to take me to the small claims court to pay for the other party's costs. They will do literally anything to avoid paying a claim. Crooks.”

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Posted 1 year ago

“Absolutely disgraceful company, verging on fraudulent. Have had my claim for over 6 months, I’ve provided all appropriate details - including a police crime number (which is a complete waste of the Police’s time) - yet the claim is still open. They have now stopped responding to emails and phone calls and I really don’t know what else to do. DO NOT BUY INSURANCE FROM THIS COMPANY.”

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Posted 1 year ago

“They cause so much stress that if they fitted you with a blood pressure monitor your life insurance premium would rocket, it's like dealing with a bunch of deliquents with intermittent amnesia.”

Helpful Report

Posted 1 year ago

“Easy to deal with.insurance nearly the same as last year. No double pension no double insurance like most other companies.”

Helpful Report

Posted 1 year ago

“My experience with Churchill after a non-fault claim has been truly awful, and I will never use them again as a result. From the outset, the process was plagued by delays and confusion, with multiple claim handlers and missed appointments. Their handling of my car valuation was particularly frustrating. Both Churchill and CoPart offered the same incredibly low offer, having first outsourced the initial write-off valuation to CoPart, a salvage auctioneer who profits from lower valuations due to a clear conflict of interest: the lower they set the value, the more money they make. They relied solely on outdated guides, completely ignoring my evidence of advertisements for dozens of similar vehicles (and one or two identical models) for way above what they were offering. Only after an official complaint did it come to light that one of the guides they usually use, AutoTrader, gave them a valuation that was much closer to reality than the other 3 guides. However, they discounted it completely and didn't use it as part of their calculation. Churchill didn't understand my frustration at them ignoring one of their own guides and literally dozens of comparable examples from the market simply because they were higher than what they wanted to give me. Notably, of the guides they use, only AutoTrader allows you to actually purchase a vehicle, and unsurprisingly, it was the only one that matched the reality of prices I see. Furthermore, they conveniently ignored the fact that they didn't discount the lowest valuation as an "outlier," only the highest. Churchill cancelled my policy (that included cover to drive family members' cars) without my consent when it had 6 months remaining. To add insult to injury, even though I had paid annually for 12 months and they had cancelled it against my wishes, they also advised me they would not refund the remaining 6 months' premium! I do not care what they slip into the small print of policy documents; this is just plain unacceptable. After a time-consuming and emotionally draining official complaint, their final offer of a mere £200 did nothing to compensate for the inconvenience or the loss of my beloved car. It barely covered the remaining premium which they refused to refund. Overall, Churchill's unfair practices, lack of communication, and complete disregard for my situation have left me feeling frustrated and unsupported.”

Helpful Report

Posted 1 year ago

“Having to install a Drivesure app at 62 years of age so they can monitor my driving! Absolutely nuts! This ensures you get a cheaper policy but surely what about an age limit and those without internet access? I am not happy to be monitored by GPS regarding my whereabouts and my driving ability thank you but will pass on this one.”

Helpful Report

Posted 1 year ago

“After insuring my car with sainsburys for many years it was handed to Churchill. I have just had a quote for next year from March and it has more than doubled in price. I rang them and spoke to a very unhelpful lady who informed me I wouldn't get it cheaper anywhere else. I did!!! Customer service is everything except at Churchill.”

Helpful Report

Posted 1 year ago

“Mumbai call centre, with operators who cannot understand English. No Manager ever available and always 24-48 hours to call back...which they never do. Appalling company and avoid at all costs.”

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Posted 1 year ago

Churchill is rated 3.7 based on 1,347 reviews