Churchill Reviews

Name: Churchill
Rating: 3.67

3.7 Rating 1,347 Reviews

69 %

of reviewers recommend Churchill

Company Reviews

Questions

Metrics

3.7

Based on 1,347 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5

Visit Website

Write Your review

Tell us how Churchill made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Policy is no more than a sham this so called insurance company couldn't care less about your safety your families safety whether you have an unsafe car or not 4 weeks just for an engineer to even view the car no offer of a courtesy car just a half hearted lie you might pay taxis I very much doubt it it's delay tactic after delay tactic of utter nonsense including a woeful phone service and pointless WhatsApp chat please do not insure anything with this company you will regret it if anything goes wrong they simply couldn't care less .....”

Helpful Report

Posted 2 years ago

“"First class speedy service with very good customer service"”

Helpful Report

(Home Insurance) - Posted 2 years ago

“DriveSure App is absolutely terrible. Gives ridiculously inaccurate scores. Marks you down for roads you drive and time of day - as if we can choose these things every journey. Also seems to pick small parts of overall journey to mark. Really terrible.”

Helpful Report

Posted 2 years ago

“My 77 year old father's old Kia had to go into the garage for 2 months to have some major repairs. So due to the cost of living crisis he called Churchill to ask if he could suspend his insurance whilst the car was in the garage. The girl he spoke with informed him that normally you can but they were experiencing a technical issue so his best option was to cancel and reinstate. So he cancelled. In December he called back to reinstate his insurance. He had his renewal letter £272 but over the phone they said the renewal was £670!! He was very upset so I called back for him thinking there must have been some clerical error. Nope. I got a patronizing idiot on the phone who was telling me that I didn't understand underwriters. I told him that I did and that NOTHING in my Dad's circumstances had changed to warrant such a massive hike. I also pointed out that he had only cancelled his insurance because of their technical hitch which would not allow him to suspend. They did nothing.Disgusting behaviour and an outrageous way to treat an old man.”

Helpful Report

Posted 2 years ago

“They doubled my insurance premium when it came to renewal, however on comparisons website they came out the cheapest by over £400 for the same car. All because I claimed on my windscreen the year before and they increased my premium despite saying it wouldn't affect my policy.”

Helpful Report

Posted 2 years ago

“Churchill!! oh No !!. On 21st December 2022 still waiting to be done. Have an in door swimming pool now! well, I would have if i didn't taking action myself, and paying an independent plumber on Xmas eve. Car and home insurance!!! NEVER AGAIN !!! BRING ON ADMIRAL...”

Helpful Report

Posted 2 years ago

“Within two days of my accident my car was assessed by the garage and I was told would be written off. BUT over three weeks later the engineers still haven’t looked at the report from the garage and I’m without a vehicle. I am allowed a courtesy car if my car is repairable but as it’s likely to be written off I’m not allowed one in the meantime. I was originally informed it could be up to 14 working days before I hear either way. Then told it would be up to 20 working days and on my recent call I was told I was previously given the wrong information and it’s now 36 days before I’m informed either way! In the meantime they don’t seem to care what the delay has on my life or my family. Getting to work, childcare for grandchildren, supporting a parent with dementia - it’s all causing immense stress and worry. It’s not the customers’ fault that they don’t have enough staff to deal with their caseload. Dreadful service; avoid like the plague!”

Helpful Report

Posted 2 years ago

“Churchill taken payments out of my account for my car insurance on the dates I told them not to due to not having funds I even told them on certain date there will be funds which was wrote on the system and they don't check the notes what are written then my insurance gets cancelled due to the above mistake which is churchills then I get the blame avoid this company I told them this issue numerous times”

Helpful Report

Posted 2 years ago

“I filed a no-fault claim. After two weeks, the car is still not in a position to be repaired. Due to the fact that it is a high-end vehicle, I contacted two recommended garages. There were estimates provided by both. It was not possible to get an authorization from Churchill insurance because they did not reply to the garages. I received a defective replacement car from Auxillis, their "only" supplier (engine failed - oil needed to be changed). I would never recommend this insurer.”

Helpful Report

Posted 2 years ago

“It was very good .now there charges too higher for me. But good service.”

Helpful Report

Posted 2 years ago

“Had an accident someone hit our car and drove off, gave Churchill all the insurance details of the driver after 5 weeks have not heard anything but had to pay our excess”

Helpful Report

Posted 2 years ago

“Know what they’re doing”

Helpful Report

Posted 2 years ago

“Helpful staff. Got me a better price then I first thought. Great overall service”

Helpful Report

Posted 2 years ago

“Avoid like the plague: 1. Claim process is as clear as mud to the point they are deliberately deceiving you. 2. When an accident happens they will hire substandard pick up services and garages. Takes ages to get picked up and repair the car if they bother at all. 3. Getting a courtesy car is like getting blood out a stone. 4. They will drag out returning your no claims discount, all the while claiming they have a crack team of solicitors on when it reality they are doing nothing. Don't expect to see your money for over 6 months.”

Helpful Report

Posted 2 years ago

“Very good coverage for home insurance.”

Helpful Report

Posted 2 years ago

“"Very satisfying "”

Helpful Report

(Home Insurance) - Posted 2 years ago

“Had car insurance with them for many many years, this years renewal quote was for a 78% increase, never had a claim on this or any other insurances with them. Car is a basic family hatchback. Called them for explaination (took 24 minutes on hold). Basically told to like it or lump it. Car Insurance is now being renewed with another company Customer service is now terrible, used to be good What a way to treat loyal long term customers”

Helpful Report

Posted 2 years ago

“"Difficult to say as I have not really had to many dealing with them as such as i have not claimed but they seem ok "”

Helpful Report

(Home Insurance) - Posted 2 years ago

“I have a very bad experience with them, they refused to pay for my car after my car was stolen. They never paid me for my car. Such a bad customer service they have it was not even my mistake. It was customer service advisor who forgot to tell me to buy a tracker and fit into the car. The endorsement was never disclose to me they said it was in terms and conditions. No one reads those small 100+ terms and conditions. I thought churchill was a good company but it is not.”

Helpful Report

Posted 2 years ago

“This was one of the few companies I actually had need to speak to. I found them comfortable to speak to & very helpful.”

Helpful Report

Posted 2 years ago

Churchill is rated 3.7 based on 1,347 reviews