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Churchill Reviews

3.6 Rating 1,371 Reviews
68 %
of reviewers recommend Churchill

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Churchill 1 star review on 7th November 2026
Lewis Stiley
Churchill 1 star review on 2nd September 2025
Rajinder Bharath
Churchill 1 star review on 21st August 2025
Wayne Scott
Churchill 1 star review on 28th June 2025
Chloe Hickman
Churchill 1 star review on 12th June 2025
Owen
Churchill 1 star review on 12th May 2025
Kelsey
Churchill 1 star review on 12th May 2025
Kelsey
4
Anonymous
Anonymous  // 01/01/2019
“Beware Churchill, terrible experience. People are very hard to understand & so unhelpful. They have took two payments in error the beginning of June. One month later after several phone calls & proof from my bank still waiting in July. I have used them for years & will never use them again”
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Posted 2 years ago
“Churchill are the WORST INSURANCE CO TO DEAL WITH WHEN YOU CLAIM. DO NOT USE THEM”
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Posted 2 years ago
“everyone should be very careful i got scammed on this company twice, fortunately i was very lucky to get a recovery company site from my good friend who has been scammed $185,400, I contacted the company which she directed me and that company instructed me what to provide for them which I did and they also gave me guidelines about scammed companies. In two days time after I did what they instructed me to do I was able to get my $78,900 funds back and I'm very very happy honestly speaking, I should have dropped this company site link here, but this scam company refused. you can help yourself out by contacting their mail if you are a victim too [victimsrecoveryeducation AT cyberservices. com] thanks.”
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Posted 2 years ago
“No UK based contact. Two call centres abroad but I seem only to get through to India and the accent make it very difficult to follow. My car was hit by 2 electric vehicles while parked. I filled out the online forms and have supplied all the information requested but am getting no further forward after a week. I keep getting reminders saying they haven't received the info despite getting receipt acknowledgement through their system. I'm replying to them then received yet another automated answer telling me to e mail another address. The whole setup is a shambles and I have been a Churchill client for a few years now but have never needed to make a claim. Not to be recommended.”
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Posted 2 years ago
“Just renewed my car insurance with a very helpful, friendly and patient girl called Michelle, she was very understanding and explained everything carefully with this 70 something woman!”
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Posted 2 years ago
“Complete and utter shambles. The worst customer service I have ever experienced in my life. Changed my registration plate, underwriters then refused to insure the car so I had no choice but to cancel the policy. I was advised all further charges would be waived. Fast forward 5 months and I find out as part of a mortgage application that Churchill have lodged a default on my credit profile. I am now unable to remortgage my house at a competitive rates. They have completely screwed my credit score through no fault of my own.”
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Posted 2 years ago
“Told they would send policy details by post phoned several times 1 month and still no policy, a cowboy outfit.”
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Posted 2 years ago
“VERY PLEASED WITH THE WAY MY CAR INSURANCE WAS DEALT WITH ,WHEN MY CAR WAS DAMAGED IN AN INCIDENT .”
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Posted 2 years ago
“It’s week 5 since our flat roof was blown off by the storms and we are still in limbo and with only a temp fix roof above our and my baby son’s head, Churchill has made no efforts to resolve the issue so that we could arrange a permanent fix. We have no idea where the claim is stuck, each day we call they are telling us something different and when we get transferred to the mentioned department, they say it is not with them. I am worried they don’t care about their vulnerable customers like a baby or any of their customers. I will be turning to the Financial Ombudsman if this does not get resolved this week.”
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Posted 2 years ago
“"Churchill provides good value insurance that lightens the load by working hard for our customers to get everything seamlessly back into place so that they can relax and get back to enjoying life to the full." Or in my case. Churchill will neglect to add my car to the motor insurance database even when I remind them to leading to me receiving a notice of prosecution from the DVLA. They are then uncontactable leaving me exposed to a £1000 fine. Absolutely shocking.”
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Posted 2 years ago
“Decided to renew my car insurance by telephone as opposed to doing it on line I was very happy with my Quote from Randolph who gave me a very acceptable price”
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Posted 2 years ago
“Got a new car and wanted to change my insurance for the new car and they wanted to charge me nearly £100 for changing the car into of making my monthly payments more expensive. It was cheaper to pay to cancel my car insurance and I actually got a much better deal else where. Would never use this company again.”
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Posted 2 years ago
“Terrible. Just awful. Cheaper policies but then they screw you if you need to make a claim. I had a no-fault claim and they treated me like a criminal. They just made up a number to pay me for my car, refused to enter any sort of dialogue, I was told they could make a number up, that was the process. Stated I had agreed to the amount. Lies. Twice. Complaints team repeated the lies, even when their legal department stated the correct procedure. I was told the legal team had no idea what they were talking about. It is clear Churchill's policy is to screw its customers. If anyone from Churchill's wants to respond with a direct contact number of someone who wants to sort this out, feel free. But not a stupid generic call centre number. Do that, and it proves the whole company is corrupt.”
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Posted 2 years ago
“Good offers and reasonable prices...”
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Posted 2 years ago
“Don't give a damn. I had a leaking pipe behind plasterboard which apparently I should have been aware of ! They are no help whatsoever”
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Posted 2 years ago
“Car insurance. I always had trouble with companies such like Hastings direct, Adrian flux and ticker. I’m a young driver just looking to lower insurance and the perfect company for that is Churchill drive sure. The premium was high but as a new driver it’s expected but they always kept me in the loop if I missed a payment they were very helpful gave me plenty of time to sort it out. Overall I’ve had a positive experience and I’ll be staying with Churchill for years to come. Brilliant way to lower insurance with mobile black box. Thanks Churchill.”
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Posted 2 years ago
“Another driver crashed into me in an accident which was not my fault. When I would not accept fault they cancelled my insurance and tried to take me to the small claims court to pay for the other party's costs. They will do literally anything to avoid paying a claim. Crooks.”
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Posted 2 years ago
“Absolutely disgraceful company, verging on fraudulent. Have had my claim for over 6 months, I’ve provided all appropriate details - including a police crime number (which is a complete waste of the Police’s time) - yet the claim is still open. They have now stopped responding to emails and phone calls and I really don’t know what else to do. DO NOT BUY INSURANCE FROM THIS COMPANY.”
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Posted 2 years ago
“They cause so much stress that if they fitted you with a blood pressure monitor your life insurance premium would rocket, it's like dealing with a bunch of deliquents with intermittent amnesia.”
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Posted 2 years ago
“Easy to deal with.insurance nearly the same as last year. No double pension no double insurance like most other companies.”
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Posted 2 years ago
Churchill is rated 3.6 based on 1,371 reviews