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Churchill Reviews

3.7 Rating 1,355 Reviews
68 %
of reviewers recommend Churchill
3.7
Based on 1,355 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.6 out of 5

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Churchill 1 star review on 28th June 2025
Chloe Hickman
Churchill 1 star review on 12th June 2025
Owen
Churchill 1 star review on 12th May 2025
Kelsey
Churchill 1 star review on 12th May 2025
Kelsey
Churchill 1 star review on 27th April 2025
Ronald Stephen
Churchill 4 star review on 15th April 2025
Sophia Joe
Churchill 1 star review on 7th March 2025
Linda’s
1
Anonymous
Anonymous  // 01/01/2019
These are every good at there jobs every understaneding
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(Car Insurance) - Posted 4 years ago
Had to change name of driver for medical reasons and all done easily online and no extra charges
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(Car Insurance) - Posted 4 years ago
Very good to deal with very pleasant it only took me minutes and they offers me break down which I took I like to deal with Churchill won't be spoken out of it they are exceptional thankyou very much for all your care and advice
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(Car Insurance) - Posted 4 years ago
I did my car insurance on line I found it very easy to follow
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(Car Insurance) - Posted 4 years ago
Absolutely dreadful, cancelled my policy due to one missed historical payment. Took the most recent payment so I assumed I was covered. Turns out I wasn’t, 6 points on my driving licence from a random stop. They sent a letter to confirm cancellation. I didn’t get it because I was away for work. No phone call or email to chase, or warn that I would be uncovered. I was driving for two weeks without insurance. Very glad I didn’t have an incident in that time. The customer service were appalling and didn’t care. Wouldn’t reinstate the policy either. Avoid this shower of insurance excrement.
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Posted 4 years ago
Device good clear. Very helpful in dealing with issues and supporting us
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(Car Insurance) - Posted 4 years ago
Very straightforward to deal with. Very competitive premiums for both home and car policies. Compared very well against other providers. Have recommended friends and relations to obtain quotes from Churchill at next renewal dates.
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(Home Insurance) - Posted 4 years ago
Straightforward website. No awkward questions. Requested no claims proof - which was a good thing. Accepted another named driver (brother). 5* Defacto rating so one gets what one would expect. In my opinion excellent! (The quotation was very reasonable too).
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Posted 4 years ago
.my premium has only increased by £8 over the last two years
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(Home Insurance) - Posted 4 years ago
Make a complaint? Expect to hear nothing they’re having trouble with the current climate... If the shoe was in the other foot, don’t use if you want ANY customer service
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Posted 4 years ago
Just what it says on the form
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(Home Insurance) - Posted 4 years ago
worst customer service in the world!! i made several complaints, manager called me and promised to call me back same day but he didnt, i made further complaints all of which have been totally ignored, they cancelled my insurance policy without even letting me know, leaving me not covered. AVOID AT ALL COSTS
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Posted 4 years ago
Very helpful, quick & efficient when I needed to put a claim in.
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(Car Insurance) - Posted 4 years ago
I found it quite easy to search online and find the right policy for me
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(Car Insurance) - Posted 4 years ago
Good value and easy to get through 'Go Compare' and didn.'t have to provide proof of no claims discount. This was done automatically
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(Car Insurance) - Posted 4 years ago
Normally I don't do reviews but I will on this occasion. Churchill is the best insurance company I have ever had and believe me in 45 yes I've had a few. Not only are they helpful their customer service is first class, hence I now have 3cars insured with them.
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(Car Insurance) - Posted 4 years ago
I called up in 2016 about another driver scatching my car with his. Turned out to be a scuff and buffed out, both parties dropped the claim, nothing was paid out. Churchill still placed it as a non-fault claim with instructions which has increased my premium by 10-20% for the past 5 years!!!!!! Seems like being completely honest costs immensely. I've now blacklisted churchill from my list of insurers for life!
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Posted 4 years ago
No complaints
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(Car Insurance) - Posted 4 years ago
received e mail saying that owing to lockdown my millage would be reduced i was offered a refund
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(Car Insurance) - Posted 4 years ago
Great deal easy to sort out
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(Car Insurance) - Posted 4 years ago
Churchill is rated 3.7 based on 1,355 reviews