Login
Start Free Trial Are you a business? Click Here

Churchill Reviews

3.6 Rating 1,360 Reviews
68 %
of reviewers recommend Churchill
3.6
Based on 1,360 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.5 out of 5

Write Your review

Churchill 1 star review on 2nd September 2025
Rajinder Bharath
Churchill 1 star review on 21st August 2025
Wayne Scott
Churchill 1 star review on 28th June 2025
Chloe Hickman
Churchill 1 star review on 12th June 2025
Owen
Churchill 1 star review on 12th May 2025
Kelsey
Churchill 1 star review on 12th May 2025
Kelsey
Churchill 1 star review on 27th April 2025
Ronald Stephen
3
Anonymous
Anonymous  // 01/01/2019
It all worked really well and Churchill were 40% of the annual renewal from Saga
Helpful Report
(Car Insurance) - Posted 5 years ago
DON’T BELIEVE THE HYPE YET ANOTHER UPDATE! No further on with work despite the usual public show of “contact us directly to sort out”. And now to add insult to injury they have auto renewed my parents policy when they were told by them AND me in writing not to!!! At the end of my tether with them and STILL my parents are forced to live in a shell of a kitchen with no flooring!!!! UPDATE - after 1 week I have still not had even the courtesy of a reply yet alone had any progress on the work. My parents are still living in a shell of a kitchen with no idea if or when the work will be completed. I would call it shocking customer service however as customer service is non-existent this would be flattering them. DON’T BELIEVE THE HYPE! The majority of positive reviews relate to price and/or service when taking out a policy. JUST WAIT AND SEE WHAT HAPPENS IF YOU HAVE TO MAKE A CLAIM!!! See the message I have had to send to them to try and get my parents claim sorted. PS NOT HAD ANY RESPONSE! “ Back in July my parents gave permission to Churchills for me to discuss their ongoing claim with you should this be required. I am afraid to say that I now need to contact you to ask what is going on? This claim has been ongoing since June and has been handled appallingly! They have been left for weeks in a shell of a kitchen with basic utilities and promises of visits that don't happen. At the request of my parents I travelled to ####### last weekend to take a look at the progress as the floor was meant to be screeded on Friday 18th. This did not happen as when the contractor turned up he said he couldn't do the work as the flooring contained asbestos. Why hadn't this been picked up OR communicated by the surveyor??? This was after my parents, both in their late 70's and my father registered disabled had moved tables and chairs out of the kitchen area as they were asked to have the area clear ready to work. It is an absolute disgrace! The situation now is they are living in a shell of a kitchen not being able to cook or clean properly and they have a pile of rubbish including stacks of old flooring in the garden which the contractors have failed to take with them. I could further catalogue the incompetent and disgraceful way this 4 month claim has been mishandled however I will save this for Twitter and as many review sites I can post this debacle on to save any other would be customers being put through such a shoddy service. What I want from you is a full timetable of what is going to happen, and when IN WRITING and I want it adhered to. This needs to be sorted now as I feel that the contractors are definitely taking advantage of my parents easy going nature, one thing I didn't inherit from them. One final point. I find it ironic that the communication from both Churchills and the contractors has been woeful yet they are regularly being contacted to renew their policy. Seems to me that your customer service is great when taking money, not so good should you have a claim. I don't want them contacted again asking them to renew! Please sort this mess out!” PLEASE SAVE YOURSELF THE GRIEF AND GO ELSEWHERE!
Helpful Report
Posted 5 years ago
I had reason to amend my policy and was able to do this easily (without charge for my particular change) over the phone and got through quickly despite the limitations the company must be working under the current difficulties with COVID-19.
Helpful Report
(Car Insurance) - Posted 5 years ago
All found very satisfactory
Helpful Report
(Car Insurance) - Posted 5 years ago
Policy is exactly what I required. No problems dealing with this company
Helpful Report
(Car Insurance) - Posted 5 years ago
Wanted the cheapest insurance, they ticked the box, all is good with them, can't complain.
Helpful Report
(Car Insurance) - Posted 5 years ago
Be careful. They are nice until you need to make a claim and then they will leave you wondering why you bothered to pay for non-existent cover. Don’t touch them with a barge pole! Shameful.
Helpful Report
Posted 5 years ago
Pass
Helpful Report
(Car Insurance) - Posted 5 years ago
very well. Good service online.
Helpful Report
Posted 5 years ago
Had Churchill Home Insurance for 25 years. Never made a claim. Now serious damage to my home, No official response for TWO WEEKS.
Helpful Report
Posted 5 years ago
Quick quote , really helpful in getting the right cover , would highly recommend
Helpful Report
(Car Insurance) - Posted 5 years ago
Very helpful and good explanations whenever asked
Helpful Report
(Car Insurance) - Posted 5 years ago
It is nice and straight forward
Helpful Report
(Home Insurance) - Posted 5 years ago
Very satisfied at this stage
Helpful Report
(Car Insurance) - Posted 5 years ago
I had a query about my existing car insurance as needed business insurance added on. I participated in the live chat and got all the assistance I needed and also they emailed me a copy of my certificate which I needed for my employer.
Helpful Report
Posted 5 years ago
Website was very easy to navigate. All information was clear and easy to understand. Policy documents very easy to access And uploading relevant documents Churchill required a complete breeze. Overall, excellent.
Helpful Report
(Car Insurance) - Posted 5 years ago
They took my car for repair front end to Nationwide Repairs which was fine (accident was my/my wife's fault). After getting the car back and hearing some banging noise from the front I opened up the hood and realised the engine mount was broken. I reported to the garage, they instantly booked the car back and collected it for inspection. Later I got a call saying that the estimator guy told them that it is too far at the back and couldn't have happen during the accident (the whole front bumber and crach cans were changed). So obviously wasn't a "small" shock there. We are talking about a 2 years old car and a fresh shiny engine mount brakage. Totally dissapointed and angry.
Helpful Report
Posted 5 years ago
i love it , fantastic.
Helpful Report
(Car Insurance) - Posted 5 years ago
As a young driver I got a very reasonable quote. When I changed my vehicle it was easy to do via thr on line chat service. Great service.
Helpful Report
(Car Insurance) - Posted 5 years ago
Sadly, another website with virtual assistants and you can never get to talk to anyone or leave your number. I am very suspicious of any insurance company that hides behind chat lines and virtual assistants. It must be nightmare actually taking out a policy or discussing it. I long for the days when an insurance agent called to see you in person.
Helpful Report
Posted 5 years ago
Churchill is rated 3.6 based on 1,360 reviews