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Churchill Reviews

3.7 Rating 1,347 Reviews
69 %
of reviewers recommend Churchill
Company Reviews Questions Metrics
3.7
Based on 1,347 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.6 out of 5
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Alice Brown
Unverified Reviewer
“Very helpfull”
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Posted 5 years ago
Terrie Leaning
Unverified Reviewer
“Would of done deali”
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Posted 5 years ago
Anonymous
Unverified Reviewer
“My brother had car insurance with Churchill. Two months after starting the Policy, Churchill sent him a letter threatening to cancel his policy with three working days notice , due to an innocent error when completing the application. My brother has been unable to receive the letter due to contracting covid19 and being at his parents address during lockdown. Churchill made no attempt to contact him in another way before cancelling his policy...despite having his telephone number and email address. He was informed that his policy was cancelled by a police officer who issued him with 6 points on his liscence. To add insult to injury, when my brother contacted Churchill, they refused to engage with him on the matter and gave him a complaints procedure that he was told would take approx 6 weeks. In the meanwhile, due to cancelled policy (with no notice recieved), he is unable to get another insurance policy and therefore unable to work. Thanks Churchill.”
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Posted 5 years ago
Anonymous
Verified Reviewer
“There are many options to choose from, simple and reliable.”
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(Car Insurance) - Posted 5 years ago
Darren
Verified Reviewer
“Not the cheapest insurance but I'm a firm beleiver in you get what you pay for. Had a claim 3 years ago and they were brilliant. I only had to find £400 to replace with a like for like car, I've heard other companies that are alot worse.”
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(Car Insurance) - Posted 5 years ago
Anonymous
Verified Reviewer
“Very Good”
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(Car Insurance) - Posted 5 years ago
Valerie Parry
Unverified Reviewer
“Very good. Helpful, informative and efficient service.”
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Posted 5 years ago
Anonymous
Verified Reviewer
“Easy to arrange and helpful staff.”
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(Car Insurance) - Posted 5 years ago
Millie
Verified Reviewer
“I haven’t made a claim”
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(Car Insurance) - Posted 5 years ago
Annoyed
Verified Reviewer
“Both my wife and I have had policies with Churchill over the last three years and we have both suffered appalling levels of customer service in relation to claims. In my wifes case she was told that her accident had been settled. She then called to discuss a renewal as the price had risen significantly only to discover that the claim was still outstanding 18 months after the initial incident. She has received no contact or updates what so ever from the claims dept in the last 14 months. My case unfortunately also resulted from a claim, clearly there is a theme here. Mine was much more straightforward and just centred on atrocious customer service. I complained and the majority of my issues weren't even addressed by the complaints dept. When I pointed this out and asked for the complaint to be escalated and dealt with properly I was told that there wasn't an escalation process? It would seem that unfortunately Churchill falls into the category of one of these insurance companies that is very eager to take your money but in the unfortunate event that you need to make a claim you will experience staff who are incompetent, incapable of providing even basic levels of customer service and couldn't care less when you have the audacity to complain. Needless to say we didn't bother complaining about my wifes claim we just cancelled both policies and took our business elsewhere. My advice is to steer well clear of Churchill.”
Helpful Report
Posted 5 years ago
John B
Verified Reviewer
“very pleased with this service ,easy to use, saved money ,took no time at all . will use if I need to again .”
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(Car Insurance) - Posted 5 years ago
Anonymous
Verified Reviewer
“Made a windowscreen claim and it was smooth and easy, no hassle at all”
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(Car Insurance) - Posted 5 years ago
Joy
Verified Reviewer
“i am happy with all aspects of communicating with churchill i always find them helpful and easy to understand also they make no fuss of sending the documents via post”
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(Car Insurance) - Posted 5 years ago
DAVID WEBB
Unverified Reviewer
“Stay well clear of thsi organisation. Happy to take your money then charge you huge increases on renewals without justification. Customer services are asolutely useless, provided you can actually manage to speak to the in the first place. AVOID !!”
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Posted 5 years ago
Nigel Andrew Davidsn
Verified Reviewer
“You can't compare the truly great service from Churchill”
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(Car Insurance) - Posted 5 years ago
Anonymous
Verified Reviewer
“This policy fitted the bill for what was needed”
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(Car Insurance) - Posted 5 years ago
Anonymous
Verified Reviewer
“Perfectly happy”
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(Car Insurance) - Posted 5 years ago
Anonymous
Verified Reviewer
“STAY AWAY!!! this company are hands down the worst insurers i have been with! after being in a collision of no fault of my own. Only to received my car back from thier garage (DLG) with more fault/damages then when it went off for repairs. They are now refusing to solve the issue they caused! this has left with no potion to leave this company!”
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Posted 5 years ago
Anonymous
Verified Reviewer
“quite happy with them”
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(Car Insurance) - Posted 5 years ago
Anonymous
Unverified Reviewer
“Will never use again terrible service And pointless having insurance with Churchill”
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Posted 5 years ago
Churchill is rated 3.7 based on 1,347 reviews
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