Churchill Reviews

Name: Churchill
Rating: 3.67

3.7 Rating 1,347 Reviews

69 %

of reviewers recommend Churchill

Company Reviews

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Metrics

3.7

Based on 1,347 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5

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Churchill 1 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I found easy to get a quote on line and the Churchill rep very helpful”

Helpful Report

(Car Insurance) - Posted 5 years ago

“I had an accident in September 2019 and it was resolved very quickly and everything I needed was done, they just did a grand job and provided exactly the service required.”

Helpful Report

(Car Insurance) - Posted 5 years ago

“I am writing to you in relation to my recent car insurance policy that was cancelled, without any notice. Firstly I contacted you via your online chat option asking to change my payment date until the last day of the month as I was struggling to afford paying the policy on the 14th, this was confirmed by your online assistant who confirmed both payments were going to come out on the 30th as agreed, a letter arrived in the post stating that the policy had been changed. Prior to this I received a letter in the post stating that when you renewed my insurance policy you did not take my NCD into consideration, when I phone the advisor told me this was a mistake and it hadn’t happened, so why was two letters sent apologizing? This is just the start of the awful service I have received from this company. Secondly I received a letter dated the 11/01/2020 which I did not receive until the 17/01/2020 stating you had cancelled my insurance policy, I was driving around with no insurance policy for over a week no one contacted me via a phone call, because after changing my number with you numerous times you had the wrong number on file, I also received no email notification. When I managed to get hold of one of your company representatives on the 19/01/2020 they showed no compassion towards what had happened told me he would look into it but it would not be resolved today and there was no guarantee that the policy would be reinstated. When I asked him what I was suppose to do in relation to the vehicle currently being uninsured his response was don’t drive! This is absolutely ridiculous that nothing could be done on that date, I had been driving around uninsured for over 1 week, I have had my nephews in the vehicle two young children, I have had to take numerous trips to the hospital to take my disabled nan, what would have happened if I had an accident with anyone in the vehicle? I could have been arrested for driving without insurance. Thirdly I received a phone call on Monday 20/01/2020 saying that they was sorry but there had been a mistake on there behalf and they had reinstated my policy, by this time I had to find a new insurer on the 19/01/2020 I had to pay a deposit of £145 because of a mistake made by your company, this has caused massive amounts of stress and anxiety. Not only have I had to pay to take out a new policy which I could not really afford to pay this has resulted in me being unable to make other payments this month, at the end of the phone call the advisor had the cheek to say to me well at least now it won’t show on your insurance as cancelled by the insurer!! I’m sorry this just is not good enough!! There is so many issues on social media about uninsured drivers and so many articles in the paper, your a multi million pound company and you have caused the issue of me being uninsured due to the lack of communication and professionalism of your staff. A simple sorry is just not good enough, I believe due to the stress and anxiety this has caused me I should be compensated.”

Helpful Report

Posted 5 years ago

“First class service. Easy quick form filling. Best value saved £50 on original quote. Will always go with them if they can give me the best price.”

Helpful Report

Posted 5 years ago

“Avoid buying Home Emergency from Churchill My experience in buying home insurance from Churchill has been fine. However please be advised that if you buy Home Emergency from them this is provided by CET which has proved an absolute nightmare! Churchill appear to have no link with the company afterwards ie in terms of accountability / monitoring service standards and I have had an extremely poor experience. Despite logging a complaint early December with CET, when it took days to fix my heating/boiler problem, I've heard nothing back. It wasn't fixed properly as I kept having problems and finally went off again last week and I'm still without heating/hot water and no confirmation of timescale when it will be fixed.”

Helpful Report

Posted 5 years ago

“no hassle at all. they were very helpful”

Helpful Report

(Car Insurance) - Posted 5 years ago

“Daughter at present is having an issue with the computer system being down. They can’t even process her claim. Frustrating when she requires a courtesy car for work. In this day and age this is terrible for customers who rely on their cars. Phoning them to complain & no one is interested in offering a solution.”

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Posted 5 years ago

“Very competitive, everything I needed, no problems as you need in a busy world we live in.”

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(Home Insurance) - Posted 5 years ago

“Good so far -as yet not made a claim”

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(Car Insurance) - Posted 5 years ago

“Windscreen cracked and was replaced quickly with the help of Autoglass.”

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(Car Insurance) - Posted 5 years ago

“I had previously made a claim with Churchill and it was dealt with so impressively that I would not hesitate to insure with them again!”

Helpful Report

(Car Insurance) - Posted 5 years ago

“Had a policy running for a couple of months. Changed my car and tried to migrate the policy over, which is something Churchill say can be done. However, I was the. Told I’d need to start a new policy, which was untrue. All so they could make more money from me.”

Helpful Report

(Car Insurance) - Posted 5 years ago

“Easy to set up, plain detail no jargon, friendly staff. Good value”

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(Car Insurance) - Posted 5 years ago

“Very easy to use .value for money. Will.use again recommended”

Helpful Report

(Car Insurance) - Posted 5 years ago

“A word of warning, do not insure with Churchill. i insured through a comparrison website, now i do not keep to one insurance company, i go with the cheepest every year, so i insured my car with another company, two weeks before my insurance ended, guess what. i get a letter from churchill. they tried to lift money out of my account for this years insurance, without my permission, luckily my bank declined, they had audacity to take it for granted i was going to insure with them again, sent policy, now they are trying to charge me for cancelling my insurance, that i had not accepted in the first place,”

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Posted 5 years ago

“Like all insurance you don’t know until you need to make a claim.”

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(Car Insurance) - Posted 5 years ago

“no hassle”

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(Car Insurance) - Posted 5 years ago

“Like ronseal Staysure says what in says in its insurance”

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(Car Insurance) - Posted 5 years ago

“I was pulled over for no insurance after mistaking insuring the wrong car (my partners) which is more expensive to insure for me being a new driver. Police understood the mistake and suggested I receive a letter of indemnity once I reinsured the correct car road side. (without this letter I get 6 points and a 300£ fine) explained everything to them which the staff were very understanding but the underwriters wouldn't budge on the matter because its not their mistake. Which I understand totally. But if I'm paying the higher premium car surely they could honor what I'm asking to send a letter understanding the mistake and willing to cover the period of no insurance. When it comes customer service. They've got me 6 points and a 300£fine. Do with that what you will.”

Helpful Report

Posted 5 years ago

“Excellent to get you to ensure your car with them. once accident happened, it is your fault or try to settle with other insurance company without putting any effort. I asked what allegation the other company has they said we have not received yet and they want to settle on 50% ? Accident happened in April and now in December and no action. There was a camera footage as evidence. They did not chase to get the footage in spite of mentioning, it is so important. Now, they said they have the right to decide for the case to be settled in a partial fault and if I am not happy I need to raise a case to the court by myself!!!. No idea is that possible... please advise!”

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Posted 5 years ago

Churchill is rated 3.7 based on 1,347 reviews