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Churchill Reviews

3.6 Rating 1,360 Reviews
68 %
of reviewers recommend Churchill
3.6
Based on 1,360 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.5 out of 5

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Churchill 1 star review on 2nd September 2025
Rajinder Bharath
Churchill 1 star review on 21st August 2025
Wayne Scott
Churchill 1 star review on 28th June 2025
Chloe Hickman
Churchill 1 star review on 12th June 2025
Owen
Churchill 1 star review on 12th May 2025
Kelsey
Churchill 1 star review on 12th May 2025
Kelsey
Churchill 1 star review on 27th April 2025
Ronald Stephen
3
Anonymous
Anonymous  // 01/01/2019
Normally I don't do reviews but I will on this occasion. Churchill is the best insurance company I have ever had and believe me in 45 yes I've had a few. Not only are they helpful their customer service is first class, hence I now have 3cars insured with them.
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(Car Insurance) - Posted 5 years ago
I called up in 2016 about another driver scatching my car with his. Turned out to be a scuff and buffed out, both parties dropped the claim, nothing was paid out. Churchill still placed it as a non-fault claim with instructions which has increased my premium by 10-20% for the past 5 years!!!!!! Seems like being completely honest costs immensely. I've now blacklisted churchill from my list of insurers for life!
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Posted 5 years ago
No complaints
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(Car Insurance) - Posted 5 years ago
received e mail saying that owing to lockdown my millage would be reduced i was offered a refund
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(Car Insurance) - Posted 5 years ago
Great deal easy to sort out
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(Car Insurance) - Posted 5 years ago
Very easy to deal with
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(Car Insurance) - Posted 5 years ago
I was pleased with everything about the insurance
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(Car Insurance) - Posted 5 years ago
Certainly have no complaint about Churchill Insurance.
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(Car Insurance) - Posted 5 years ago
Cancelled my policy with no notice due to an apparent cancelled direct debit. Checked with bank this was not on my end. Will be contacting financial ombudsman. Steer well clear!
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Posted 5 years ago
QUICK AND EASY TO FILL IN THE APPLICATION DETAIL AND UPON ACCEPTANCE ALL PAPERWORK RECIEVED AND IN ORDER VERY EFFFICENT SERVICE
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(Car Insurance) - Posted 5 years ago
CHURCHILL CANCELLED MY INSURANCE POLICY WITHOUT NOTIFYING ME EVEN THO IVE ALWAYS PAID ON TIME. I PUT A COMPLAINT IN TO BE TOLD IT SHOULDNT HAVE HAPPENED AND THEY WOULD INVESTIGATE AND HAVE ANSWERS WITHIN 48 HOURS, AS EXPECTED NO REPLY, I WAITED ANOTHER WEEK AND PUT ANOTHER COMPLAINT IN WHICH WAS ALSO IGNORED, SEVERAL MORE COMPLAINTS AND ALL IGNORED. DO NOT TRUST THIS COMPANY, THEY WILL TAKE YOUR MONEY, THEN CANCEL SO YOU ARE NOT COVERED WITHOUT LETTING YOU KNOW. SUCH A FRAUDULENT COMPANY WITH ZERO CUSTOMER SERVICE IN THE COMPLAINTS DEPARTMENT
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Posted 5 years ago
Good communication. Excellent customer service.
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Posted 5 years ago
""
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(Car Insurance) - Posted 5 years ago
Nothing seems too much trouble customer always comes first l have been impressed well done churchill
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(Car Insurance) - Posted 5 years ago
This is for fully comp car insurance. A stone hit my car window, caught in the wiper blade and made a deep scratch in an arc on the window on the drivers side. Churchill would not cover this damage on my car insurance, even though my car would fail it’s MOT. If the stone had cracked the windscreen or left a hole it would be covered. I paid for the replacement windscreen. Auto glass quoted an extravagant price. I found an alternative professional fitter for half the price. Very unhappy with Churchill.
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Posted 5 years ago
It is a useless company and SCAM, try to claim an accident that it wasn't my fault in Spain. They say that I need a "Green Card" even after they sent me an email saying that it wasn't necessary after the 31st December and a link to it (https://u-k-insurance.co.uk/eugreencard.html). Also, government information says it is not needed!!! I wasted 90 minutes on the phone, and each department was saying different things! Won't recommend it at all!!
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Posted 5 years ago
Easy to deal with very helpful
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(Car Insurance) - Posted 5 years ago
Not a lot to say cos thank goodness I havent had to claim
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(Car Insurance) - Posted 5 years ago
If you want to be held hostage by a company, please go with them. In order to make changes to my policy, I called and was delivered a quote DOUBLE what I was previously paying. This was initially based on the second driver and, when asked to remove that, was then stated it was the new postcode. My partner is with Aviva and her insurance went DOWN based on the new address. Because I didn't want to pay double the amount, I was charged a £58 cancellation fee. So you either go with whatever number they give you (which went from £33 to £61) or need to pay them if you don't agree to that amount. What a disgrace of a company. Complete and total robbery. Aviva quote -- £34. DO NOT GO WITH THIS COMPANY.
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Posted 5 years ago
Very help full.it was cheaper than others
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(Car Insurance) - Posted 5 years ago
Churchill is rated 3.6 based on 1,360 reviews