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Churchill Reviews

3.6 Rating 1,360 Reviews
68 %
of reviewers recommend Churchill
3.6
Based on 1,360 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.5 out of 5

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Churchill 1 star review on 2nd September 2025
Rajinder Bharath
Churchill 1 star review on 21st August 2025
Wayne Scott
Churchill 1 star review on 28th June 2025
Chloe Hickman
Churchill 1 star review on 12th June 2025
Owen
Churchill 1 star review on 12th May 2025
Kelsey
Churchill 1 star review on 12th May 2025
Kelsey
Churchill 1 star review on 27th April 2025
Ronald Stephen
3
Anonymous
Anonymous  // 01/01/2019
Quite happy with the policy. The price was right and other free boenefits provided by go compare
Helpful Report
(Car Insurance) - Posted 4 years ago
Resnoable price for coer given
Helpful Report
(Car Insurance) - Posted 4 years ago
I feel safe knowing Churchill are looking after my car insurance. I have been with them about 3 times in the past and have always been very helpful. If they keep prices sensible, I will them again in the future.
Helpful Report
(Car Insurance) - Posted 4 years ago
I contacted Churchill after receiving my car insurance renewal letter, the new annual cost had only been reduced by less than £40!! For a customer who has been with you for years, since buying her first car, without any accidents, convictions or anything that could be negative within the last few years. To offer less than £40 off the yearly premium is a slap to the face! I haven't used any breakdown or other services but they are charging more than the actual company itself, when asked why the response was appalling. I talked to customer service and have all the screenshots of how rude, uncaring and un-bothered they are, telling me to cancel, buy from a different company and that the services they offer cost more, include less and are better to buy directly from the relevant companies. There is no respect, loyalty or service provided to long term customers, the people I talked to, there first response was there's nothing we can do, we'll go ahead and cancel you insurance. Without even asking me, telling me they're busy and have other stuff to deal with due to the virus. Churchill has not provided any support during these difficult times except charging their customers extra for services that cost less, treating them with no respect and care. The lady I talked to showed her impatience, kept cutting me off trying to end the conversation, would not give me any explanations, told me she had other things to do and can't help me with anything, wouldn't help me Co tact the relevant people and made me feel absolutely awful. I have never met a company that shows a blatant 'I don't care' attitude. To think I've been paying these people for the last few years makes me sick. They're charging £600 more less services than any other company and have no customer service skills, I highly recommend you save your money and buy elsewhere, I will be posting all the screenshots in every car related group I find. Horrible people and company!!!
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Posted 4 years ago
Efficient compassionate trustworthy competitive pricing
Helpful Report
(Car Insurance) - Posted 4 years ago
Found it on go compare, it seemed cheep enough, never had to use it!
Helpful Report
(Car Insurance) - Posted 4 years ago
easy process very happy
Helpful Report
(Car Insurance) - Posted 4 years ago
There was plenty of choice, but I didn't go for the cheapest, but with an insurer I was comfortable with yet gave vale for money. The cover of £250 on the excess was a great incentive to use Go Compare.
Helpful Report
(Car Insurance) - Posted 4 years ago
Although they have been very good on communication and customer service there is one character which is lacking. Due to the pandemic, most motorists are driving less miles, myself included. Although I could ask for a discount, I don't feel the onus is on me to apply for it. Other companies including Admiral have automatically given refunds which will be a major marketing tool for potential customers. Churchill are aware the risk of claims will be reduced so why is this not reflected with even a token discount ?
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(Car Insurance) - Posted 4 years ago
I would have no hesitations in recommending Churchill to family and friends
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(Car Insurance) - Posted 4 years ago
Provided what I wanted easy to use quick and reliable
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(Car Insurance) - Posted 4 years ago
Easy to use
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(Car Insurance) - Posted 4 years ago
It was really easy to set up my home insurance. Churchill were the cheapest and are a well-known name so I was happy to go ahead.
Helpful Report
(Car Insurance) - Posted 4 years ago
Very quick and easy saving me money.
Helpful Report
(Car Insurance) - Posted 4 years ago
changed to churchill because of good deal offered and very happy with service provided
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(Car Insurance) - Posted 4 years ago
Great comparison site, does exactly as it says on the tin
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(Car Insurance) - Posted 4 years ago
Churchill came up with best price online and helpful when I phoned too.All documents sent speedily.Have had insurance with company on more than one occasion.
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(Car Insurance) - Posted 4 years ago
Glad Go Compare is around to remind me who my motor insurer is as I had completely forgotten! Say's a lot ?
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(Car Insurance) - Posted 4 years ago
Awesome
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(Car Insurance) - Posted 4 years ago
Easy to obtain a quote and competitive pricing
Helpful Report
(Car Insurance) - Posted 4 years ago
Churchill is rated 3.6 based on 1,360 reviews