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Churchill Reviews

3.7 Rating 1,355 Reviews
68 %
of reviewers recommend Churchill
3.7
Based on 1,355 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.6 out of 5

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Churchill 1 star review on 28th June 2025
Chloe Hickman
Churchill 1 star review on 12th June 2025
Owen
Churchill 1 star review on 12th May 2025
Kelsey
Churchill 1 star review on 12th May 2025
Kelsey
Churchill 1 star review on 27th April 2025
Ronald Stephen
Churchill 4 star review on 15th April 2025
Sophia Joe
Churchill 1 star review on 7th March 2025
Linda’s
1
Anonymous
Anonymous  // 01/01/2019
Claim process took forever which in turn made me lose out on driving my car for 3 months, and they’re not willing to reimburse or extend my insurance policy for that time. Also communication is poor!
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(Car Insurance) - Posted 4 years ago
I didn't like your service at all.
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Posted 4 years ago
No problems whatsoever
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(Car Insurance) - Posted 4 years ago
They were the cheapest at the time I was looking ,easy to talk to,we'll see what happens on my next quote, when its due
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(Car Insurance) - Posted 4 years ago
Best price for my requirements on offer,
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(Car Insurance) - Posted 4 years ago
Excellent service start to finish.
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(Car Insurance) - Posted 4 years ago
Avoid Churchill and their hidden Breakdown Cover charges, I could not start my Mercedes at all, I knew that the problem was a security device fitted to the steering column, I called Churchill Breakdown services on the morning of the 4th of March this year, the operator told me that she would get a mechanic round to try and start the car, I repeatedly told her that it will not start and I needed a tow to a garage, she refused saying he has to try and start it and that because the car was in my driveway I had to pay £105 before anybody could attend, absolute robbery being held to ransom when I thought the breakdown cover did just that, cover me. So I had to pay and of course the guy could not start and the car was towed to a garage. Please do yourself a favour and avoid Curchill.
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Posted 4 years ago
I am very happy with Churchill thank you
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(Car Insurance) - Posted 4 years ago
I saved nearly £300 on my contents/building insurance b switching to Churchill’s
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Posted 4 years ago
Very good service and value for money.
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(Car Insurance) - Posted 4 years ago
I chose Churchill car insurance from a selection offered on the Go Compare site. It was not the cheapest but offered the best match to my requirements. All documentation was supplied in a timely manner.
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(Car Insurance) - Posted 4 years ago
I had a non fault claim. Churchill supported my throughout with excellent prompt communications, and in their courtesy car service. My repair was sorted in super quick time, with no fuss. Best service I’ve ever experienced from an insurer.
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(Car Insurance) - Posted 4 years ago
Insuring with Churchill was made very easy to do, no waiting for ages on the phone as they call you back and the staff are so good and friendly. I was able to add another person to my policy and no extra costs, very competitive as well.
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(Car Insurance) - Posted 4 years ago
Churchill does what it says on the it’s policy
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(Car Insurance) - Posted 4 years ago
this is my first time taking insurance out with Churchill and the staff were very helpful with my enquiry and did their very best to get me a good deal
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(Car Insurance) - Posted 4 years ago
Excess high But can renegotiate later
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(Car Insurance) - Posted 4 years ago
Excellent competitive rates and easy to communicate with, very satisfied thus far! My insurance is up for renewal shortly and I am expecting them to be equally competitive.
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(Car Insurance) - Posted 4 years ago
Very satisfied with Churchill.
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(Car Insurance) - Posted 4 years ago
Just very good
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(Car Insurance) - Posted 4 years ago
Bought a new car and went online to change details on my existing churchill policy, there was an extra insurance charge for the new car which I was happy to pay then I got hit with an extra £26. 88 admin fee, thought with me doing it online would save any admin costs. Informed customer service by email of this charge as being unfair and recieved a call to say its in "the small print", I will be taking this matter further with the ombudsman, never in all my years have I been charged to change car details online. Churchill this will be the last £26.88 you will ever get from me, and I will inform friends and family to stay clear!!
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Posted 4 years ago
Churchill is rated 3.7 based on 1,355 reviews