Dial Direct Reviews

Name: Dial Direct
Rating: 4.30

4.3 Rating 3,048 Reviews

83 %

of reviewers recommend Dial Direct

Company Reviews

Questions

Metrics

4.3

Based on 3,048 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how Dial Direct made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I fail to see how anyone can compare with Dial Direct to include RAC and legal fees very good company will renew next year for sure”

Helpful Report

Posted 8 months ago

“Clear information. Reasonably priced policies. Friendly & helpful staff at the call centre who are knowledgeable about their policies.”

Helpful Report

Posted 8 months ago

“Price increase reasonable”

Helpful Report

Posted 8 months ago

“Great communicatio excellent value for money and seamless renewal”

Helpful Report

Posted 8 months ago

“Very helpful, real world people, very good service, thank you”

Helpful Report

Posted 8 months ago

“Value for money, very helpful and courteous at all times.”

Helpful Report

Posted 8 months ago

“Good professional service”

Helpful Report

Posted 8 months ago

“very professional people,”

Helpful Report

Posted 8 months ago

“Very good cover at a very reasonable price.”

Helpful Report

Posted 8 months ago

“excellent service can't fought there customer service”

Helpful Report

Posted 8 months ago

“Very happy with the cost of my insurance this time. Considerably lower than last year and same cover.”

Helpful Report

Posted 8 months ago

“Compatible prices, good Customer Care Team and always helpful”

Helpful Report

Posted 8 months ago

“Very competetive price and renewed with them again this year”

Helpful Report

Posted 8 months ago

“I was expecting a hike in my renewal for this year. I was pleasantly surprised when the quote came through at £200 LESS than last year. Not one of the compare sights came anywhere near either. (the closest was about £100 more)”

Helpful Report

Posted 8 months ago

“Very happy with the company easy to understand and good service will recommend to anyone .”

Helpful Report

Posted 8 months ago

“Never had to make a claim but when I needed some information your lady agent was very helpful”

Helpful Report

Posted 8 months ago

“This is the second year running that I have taken out insurance with Dial Direct, due to the very prompt service and good value for money with regards to both car insurance and breakdown cover.”

Helpful Report

Posted 8 months ago

“I had occasion to contact customer service and was impressed by the service they provided. Friendly, polite and helpful.”

Helpful Report

Posted 8 months ago

“The quote I received was quite competitive and offered the best terms for renewal”

Helpful Report

Posted 8 months ago

“Reasonably priced. Good communication regarding renewal.”

Helpful Report

Posted 8 months ago

Dial Direct is rated 4.3 based on 3,048 reviews