Dial Direct Reviews

Name: Dial Direct
Rating: 4.30

4.3 Rating 3,048 Reviews

83 %

of reviewers recommend Dial Direct

Company Reviews

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Metrics

4.3

Based on 3,048 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpfull good price”

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Posted 3 weeks ago

“Good price and service.”

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Posted 3 weeks ago

“Gave me a better rate with the same cover as my previous insurer.”

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Posted 3 weeks ago

“Easy to use.”

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Posted 3 weeks ago

“Always most helpful when I renew my policy. I have been with you now for many years and always been more than happy with both your price and your service. Many thanks to all the staff.”

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Posted 3 weeks ago

“God great price great service very fast I am very pleased.”

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Posted 3 weeks ago

“Good communication, I do not auto renew, and found the member of staff who I contacted by telephone for my renewal to be both professional and helpful. Promised paperwork arrived after renewal in a timely manner.”

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Posted 3 weeks ago

“The service from the staff was very professional and the way they handled my accident was excellent.”

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Posted 3 weeks ago

“Competitively priced premiums which have the bonus of having 'extras' included.”

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Posted 3 weeks ago

“Easy to deal with and not expensive.”

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Posted 4 weeks ago

“Great value for money and excellent service”

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Posted 1 month ago

“Listenedyo my request.”

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Posted 1 month ago

“I think this is my 3rd or 4th year with the company so I'm happy enough staying where I'm at”

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Posted 1 month ago

“Great cover at a sensible price”

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Posted 1 month ago

“Easy to renew, at a good price”

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Posted 1 month ago

“Very easy to renew my insurance.”

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Posted 1 month ago

“I've had excellent service with Dial Direct, had an incident last year with my car, and proceeded to make a claim, everyone was extremely helpful, decided to pay for the damage myself in the end as it wasn't as much as anticipated. Premiums on both my cars have reduced since last years renewal. Well done Dial Direct!”

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Posted 1 month ago

“Price was good 👍 Take care of your customers & I will consider keeping renewing.”

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Posted 1 month ago

“i was really impressed people are struggling these days cost of things really expensive but you dial direct gave me a good price on my new quote thats why i stayed with you yet again thank you jean”

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Posted 1 month ago

“Four star defaqto rating and a good price. Answer emails and I can speak to them on the phone.”

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Posted 1 month ago

Dial Direct is rated 4.3 based on 3,048 reviews