Dial Direct Reviews

Name: Dial Direct
Rating: 4.34

4.3 Rating 3,483 Reviews

85 %

of reviewers recommend Dial Direct

Company Reviews

Questions

Metrics

4.3

Based on 3,483 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to get a quote,competitive rates, helpful customer service.Would recommend.”

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Posted 1 month ago

“Good service & price…”

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Posted 4 weeks ago

“Quote this year was cheaper than what i paid last year - made me very happy :)”

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Posted 4 weeks ago

“Good Customer Service. Pleasant people to deal with”

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Posted 1 month ago

“Very easy to talk to staff, and best deal going”

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Posted 1 month ago

“You have kept me informed about my insurance”

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Posted 1 month ago

“Renewed for second year , very happy with quote and added bonus of RAC membership”

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Posted 1 month ago

“Had an Accident the other not my fault. Customer service have been excellent everything has been moving very fast to get the matter sorted . So very pleased they way everything in moving thank to all involved..”

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Posted 1 month ago

“I have been with dial direct for several years. Lovely customer service”

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Posted 1 month ago

“Just renewed for second year - I haven’t had to claim but the service is excellent with regular contact regarding payments and other admin. You always know where you are and what to do in an emergency.”

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Posted 1 month ago

“Very helpful. best insurance company I have been with. Have renewed with them. Can’t beat the price. Support team are very helpful when I had a problem they were understanding and helped instead of cancelling etc.”

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Posted 1 month ago

“EVERYRHING IT S FINE , THANK YOU SO MUCH”

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Posted 1 month ago

“Good service”

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Posted 1 month ago

“I’ve been with Dial Direct for 2 years now, both times my car Insurance has been cheeper than the previous year and the comparison web site I’m on to give me alternative companies”

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Posted 1 month ago

“Competitive pricing, no fuss renewal”

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Posted 1 month ago

“Easy to speak to someone, who explained my options clearly, and put my mind at rest. Insurance pay out from third party "at fault" driver resolved very quickly with very little involvement needed from myself.”

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Posted 1 month ago

“Best quote for second year running. Good service online. Added bonus of rac membership for the year.”

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Posted 1 month ago

“Access by phone which is handy if your not computer literate, a good price on renewal , unlike other insurers, and a polite friendly team”

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Posted 1 month ago

“Really pleased with the service and quotes from Dial Direct. I was involved in a non fault accident over two years ago. My son contacted them while I was still in hospital and they were brilliant. On realise from hospital I had a solicitor dealing with the case and a company dealing with the valuation of my vehicle. I can't praise them up enough.”

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Posted 1 month ago

“Always efficient ,helpful and give sensible quotes for renewal . I have no problems with this Company and have recommended them to all my family and friends .”

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Posted 1 month ago

Dial Direct is rated 4.3 based on 3,483 reviews