Dial Direct Reviews

Name: Dial Direct
Rating: 4.32

4.3 Rating 3,245 Reviews

84 %

of reviewers recommend Dial Direct

Company Reviews

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Metrics

4.3

Based on 3,245 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Competitive quote and website is really easy to use.”

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Posted 1 week ago

“I have had no problems,p am very happy with the service I receive thank you”

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Posted 1 week ago

“Good service and very good price!👍😍”

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Posted 1 week ago

“Very pleasant staff and good service”

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Posted 2 weeks ago

“It was easy speaking with Dial Direct and any questions I needed clarifying was answered”

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Posted 2 weeks ago

“This is shock for me,price a next year is less.”

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Posted 2 weeks ago

“Great service and reasonable pricing! Easy set up”

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Posted 2 weeks ago

“Very helpful”

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Posted 2 weeks ago

“Very happy - everything dealt with most efficiently.”

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Posted 2 weeks ago

“All sorted very well & easy at decent price”

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Posted 2 weeks ago

“My policy was lower this year”

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Posted 2 weeks ago

“Very helpful when changing my details very good price for me”

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Posted 2 weeks ago

“Every thing is great .so far no problems.”

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Posted 3 weeks ago

“Easy and straightforward”

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Posted 3 weeks ago

“The renewal price was cheaper than last year and the automatic renewal provided seamless continuity. The new policy includes excellent cover, including full breakdown cover with full recovery to home or garage. The online portal provides easy access to all documents.”

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Posted 3 weeks ago

“Such a simple process and everything explained in laymans terms.”

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Posted 3 weeks ago

“It is great to be able to get through to a 'real person'. Outstanding customer service from Dial Direct and their advisors are extremely helpful, friendly and professional. Highly recommend. Thank you to all at Dial Direct.”

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Posted 3 weeks ago

“Excellent service from Dial Direct, sending me an email reminder and giving me a renewal cost which was less than last year. Nothing whatsoever to complain about.”

Dial Direct 5 star review on 26th August 2025

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Posted 3 weeks ago

“Great communication and renewal of my car insurance”

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Posted 3 weeks ago

“No problem with renewing”

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Posted 3 weeks ago

Dial Direct is rated 4.3 based on 3,245 reviews