Dial Direct Reviews

Name: Dial Direct
Rating: 4.30

4.3 Rating 3,048 Reviews

83 %

of reviewers recommend Dial Direct

Company Reviews

Questions

Metrics

4.3

Based on 3,048 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No trouble at all to reinsure. I wish other tasks were as straightforward.”

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Posted 2 months ago

“the price was within reason and we hope the service should we need it will also be good”

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Posted 2 months ago

“Very good price and excellent service merry.mac@”

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Posted 2 months ago

“Good service and easy to renew my home insurance price was very reasonable would definitely recommend .....”

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Posted 2 months ago

“The customer service is excellent. The people on the phones are really helpful They listen, are friendly and eager to please without the persistent sales pitch of other suppliers. I have been with them for many years and will continue to do so. Ma y thanks for you kind attention.”

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Posted 2 months ago

“Good efficient Service. Staff excellent, answered all questions.”

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Posted 2 months ago

“Found Dial Direct on comparison site because previous insurer put up price so much. DD gave me a quote I was happy with and the changeover was very easy and quick. Their website is easy to se and everything I want to know is there. At renewal time, again their quote was acceptable and renewal happened easily and I just had to print of the documents I needed. I am normally a loyal customer and hope to deal with DD for a long time to come, as long as I am treated fairly, which to date has been the case.”

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Posted 2 months ago

“Great company, quick and easy to deal with, always getting a competitive price 👍”

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Posted 2 months ago

“A good price for the cover provided.”

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Posted 2 months ago

“The price and customer service”

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Posted 2 months ago

“I needed to add my daughter to our car policy. It was very easy, clear instructions and only took a few minutes. Very pleased.”

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Posted 2 months ago

“Very friendly staff great price and I have your ld my friends to”

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Posted 2 months ago

“Just so happy with Dial Direct at the moment, the price is satisfactory and my premium suits me.”

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Posted 2 months ago

“Really good service. Excellent premium cost. Fulfilled my expectations”

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Posted 2 months ago

“Renewal this year was simple as the price couldn't be bettered!”

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Posted 2 months ago

“No problems at all with renewing my insurance cheaper than last year with RAC breakdown cover included.”

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Posted 2 months ago

“A good renewal offer and no problem with the renewal procedure.”

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Posted 2 months ago

“Reasonable price for van insurance”

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Posted 2 months ago

“Very good service”

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Posted 2 months ago

“Easy to deal with.was happy with quote.”

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Posted 2 months ago

Dial Direct is rated 4.3 based on 3,048 reviews