Dial Direct Reviews

Name: Dial Direct
Rating: 4.32

4.3 Rating 3,245 Reviews

84 %

of reviewers recommend Dial Direct

Company Reviews

Questions

Metrics

4.3

Based on 3,245 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“As a senior driver I was pleased that my policy had not risen to much on my renewel date and I have been lucky I have not required your services over the period I have been with you !”

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Posted 1 month ago

“I have been using Dial Direct for motor insurance for several years. They are consistently the cheapest and the fist insurance company I have used in a very long time where the renewal quotes, after not making a claim, have been lower than the previous years premium. I am so pleased that I can just allow my motor insurance to roll over each year knowing I'm not being ripped off by a company that treats existing customers as cash cows. I have had no reason to claim on my policy as yet so I cannot comment on how well (or not) they do in that situation.”

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Posted 1 month ago

“Very helpful, friendly and knowledgeable”

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Posted 1 month ago

“Renewd my car insurance with DD again this year, great service, product. Had to contact helpline regarding a payment issue, sorted over the phone , excellent service.”

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Posted 1 month ago

“Very good service.”

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Posted 1 month ago

“2nd year with these guys. Very happy. Phoned up as was getting a better deal on market compare & they were very helpful in reducing the premium. I do like to stay if the premium is right. I would recommend anyone to Atleast give them a call & see what quote they offer.”

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Posted 1 month ago

“Your representatives were very polite and helpful on the phone.”

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Posted 1 month ago

“dial direct did every thing with my renewal so simple and it was cheaper then last year thank you”

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Posted 1 month ago

“Very easy to deal with. Good renewal price, which includes breakdown cover, protected no claims.”

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Posted 1 month ago

“when I had to claim last ,you were all there for me from reporting it getting my repaired car back,it was so easy and like clockwork”

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Posted 1 month ago

“Very happy with this product and a good price”

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Posted 1 month ago

“My Dial Direct renewal came through with only a couple of pounds difference compared to last year’s premium so I didn’t bother comparing online prices, you could possibly get cheaper cover but if you add in the extras that are included with Dial Direct cover, I believe the premium is very competitive. One happy customer”

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Posted 1 month ago

“Dial Direct give you a good feeling of confidence and security.”

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Posted 1 month ago

“Having been insured last year and received such good service I had no hesitation to extend the insurance for another year. Thank you for your excellent service.”

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Posted 1 month ago

“Have been with Dial Direct for sometime, and have always found them a good company to deal with. Getting quotes, renewing Insurance is very easy to do through their website. Have always been very happy with their pricing, and will certainly continue to use their services. I would give them ten out of ten.”

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Posted 1 month ago

“My insurance is very well priced also with R A C cover no other company offered me that .”

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Posted 1 month ago

“Been with Dial Direct for many years, very good communication during renewal process. Renewal quote this year was excellent, no need to search for any other quotes elsewhere.”

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Posted 1 month ago

“Easy to set up. Reasonable price”

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Posted 1 month ago

“Great price easy to get the cover I wanted also customer service in UK”

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Posted 1 month ago

“Good price and good service”

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Posted 1 month ago

Dial Direct is rated 4.3 based on 3,245 reviews