Dial Direct Reviews

Name: Dial Direct
Rating: 4.30

4.3 Rating 3,048 Reviews

83 %

of reviewers recommend Dial Direct

Company Reviews

Questions

Metrics

4.3

Based on 3,048 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brilliant service to repair of car & excellent customer service looked after second to none would recommend to anyone”

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Posted 1 month ago

“Great value not falling into the "rip off UK financial practice" keep it up.”

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Posted 1 month ago

“Great renewal quote, didn't even feel the need to shop around”

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Posted 1 month ago

“Dial direct is excellent always willing to help and compare prices we been using them for years for at least three cars and van highly recomend”

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Posted 1 month ago

“Great overall service with friendly, professional and helpful staff.”

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Posted 1 month ago

“When l made enquiries about my renewal for my car insurance I was pleased with the quote so had no hesitation in going ahead, the person I spoke to was very helpful and pleasant no complaints Thankyou”

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Posted 1 month ago

“Premiums drop every year. Most companies reward loyalty by increasing Premiums..”

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Posted 1 month ago

“Very happy with all that you do for us customers thank you 👍”

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Posted 1 month ago

“Great service great price and easy to deal with.”

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Posted 1 month ago

“Very nice staff. Speaking clearly and very kind.”

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Posted 1 month ago

“Got me a better quote than my last insurance car broker. Also told me i had more years no claims than my last car insurance broker. My insurance policy has even reduced this year than last year. Keep up the great deals Dial Direct and I shall have no need to find a better deal.”

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Posted 1 month ago

“Very helpful when renewing and excellent price. This is the second year with Dial Direct and hope to continue using you.”

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Posted 1 month ago

“Service and a renewal price that was acceptable. This is the second year with your insurance and will be happy to continue.”

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Posted 1 month ago

“Always very help full when contacted by email or telephone. Have been with them for 3 years now and each year they are the most competitive with pricing. Have been very shocked this year with the premium going down instead of up like all other bills.”

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Posted 1 month ago

“Just really good, never had a problem and was the cheapest, always polite when I have phoned.”

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Posted 1 month ago

“Easy to communicate the price is great”

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Posted 1 month ago

“Very happy”

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Posted 1 month ago

“Amazing service whilst I have been with dial direct.. the only reason I cancelled was because I sold my car as having an operation.. will definitely go back to them for my next car xx fantastic service from start 👍🏻👍🏻”

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Posted 1 month ago

“I wasn't particularly looking forward to receiving a premium quote for the forthcoming year since in previous years (with different companies) there has always been an increase. This year however, I was delighted to receive a considerable decrease in premium.”

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Posted 1 month ago

“Really easy and quick”

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Posted 1 month ago

Dial Direct is rated 4.3 based on 3,048 reviews