Dial Direct Reviews

Name: Dial Direct
Rating: 4.34

4.3 Rating 3,483 Reviews

85 %

of reviewers recommend Dial Direct

Company Reviews

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Metrics

4.3

Based on 3,483 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The best insurance i have ever had very pleased with the service you provide thank you”

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Posted 1 month ago

“Good service very good price. Staff most helpfull Thank you”

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Posted 1 month ago

“This is my second year for car insurance and happy with renewal price not inflated like some who take you for granted.also good communicatiom”

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Posted 1 month ago

“Very competitive price and excellent helpful staff.”

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Posted 1 month ago

“Very friendly and helpful, and always great price!”

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Posted 1 month ago

“Competitive prices and very easy to contact and liaise with”

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Posted 1 month ago

“Very easy to renew car insurance at a very good price”

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Posted 1 month ago

“Good service and quick action to renew insurance at attractive price.”

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Posted 1 month ago

“Great service so easy to continue car insurance at a great price.”

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Posted 2 months ago

“Have used dial direct for couple of years. Was bit concerned as wasn't familiar with the company, however am happy with price and service”

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Posted 2 months ago

“It’s so easy to renew my policy with this company, kept me updated on everything, I’ve been with them for a few years now and that’s why I stay with them.”

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Posted 2 months ago

“Great web site, great price, just the job.”

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Posted 2 months ago

“Very good service”

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Posted 1 month ago

“What with everything going up was expecting an increase in my premiums ... Then the old compare websites which take time .... Pleasantly suprised when i received my renewal quote and much cheaper than last year Very happy 😊”

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Posted 1 month ago

“Really like the basic RAC cover included with my policy which other providers were charging as an extra. Have renewed again with Dial Direct this year as their price was so good, their website is easy to log on and navigate to find documents etc. Nice touch is the acknowledgement of payments via text msg 🚗”

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Posted 1 month ago

“Thank you for nice service”

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Posted 1 month ago

“This was the easiest way to get insurance coverage sorted,easy to do online and ease when phoning. Very good service and great customer service and mostly very good price”

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Posted 2 months ago

“Very happy with dial Direct. Good pricing and free RAC. basic but it would get you home. You have the option of home start etc for a small fee. They are not age discriminate like a lot of insurers are.”

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Posted 2 months ago

“Well done and new certificate complete again so no worries as it was auto renewed which saves me guessing if I am covered. The early emails to inform of the renewal date were also well received thank you.”

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Posted 2 months ago

“very good and a good price.”

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Posted 2 months ago

Dial Direct is rated 4.3 based on 3,483 reviews