Dial Direct Reviews

Name: Dial Direct
Rating: 4.34

4.3 Rating 3,394 Reviews

84 %

of reviewers recommend Dial Direct

Company Reviews

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Metrics

4.3

Based on 3,394 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was very pleased with the competitive price for my car insurance and the very efficient service. many thanks”

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Posted 1 month ago

“A real good car insurance company Easy to deal with and didn’t try to rob me like the big companies Happy for a decent renewal 👍”

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Posted 1 month ago

“Been with Dial Direct several years now good service fair prices on car insurance any forms etc very easy to understand compared to other companys would recommend Dial Direct”

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Posted 1 month ago

“Great insurance keeps going down every year missed one payment through money trouble was very fair with me will continue to insure with them”

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Posted 1 month ago

“Second year I'm with them for my car insurance. have I found with other insurance policies I've had they've always been more than the year before. Dial Direct made me happy as the price was lower.”

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Posted 1 month ago

“Fabulous and a wonderful premium price this year. Staff help full and friendly on the phone. Many thanks.”

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Posted 1 month ago

“Dial direct has provided excellent deals and they are very helpful.”

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Posted 1 month ago

“At a time of ever increasing insurance costs Dial Direct have insured my vehicle at a considerably lower premium than that of last year. As far as making a claim is concerned, I can not comment as I have never had to do so.”

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Posted 1 month ago

“Good price for my policy with all the cover I need hassle free and very easy to renew”

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Posted 1 month ago

“Excellent service - price lower than comparison sites and really quick and efficient process.”

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Posted 1 month ago

“Best company for car insurance that I have ever dealt with..excellent price”

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Posted 1 month ago

“Sensible quote. Thank you.”

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Posted 1 month ago

“hi, really happy with my policy, as it was cheaper then last year, i just hope i can remain with you, in 2026, with i reasonable monthly prem thank you dial direct..”

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Posted 1 month ago

“Kept the price down I would be happily stick with you as long as you not gradually raising the price every year like Direct dial did it to me for years until I had noticed it 🥲”

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Posted 1 month ago

“A very professional and friendly company. Easy to deal with and all payments explained.”

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Posted 1 month ago

“The whole experience was simple! I rang to see if Dial Direct could match a much cheaper quote that I got online, they did and I was thrilled 👌🏼 The telephone agent was friendly and polite and went the extra mile. Great service all round.”

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Posted 1 month ago

“Very easy to renew my policy after checking various prices I decided to stay with who I know. Easy to check my policy online and you’d company to deal with b thank you”

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Posted 1 month ago

“Good communications and very good price”

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Posted 2 months ago

“The cheapest Company to give me the cover I wanted for my car insurance. Easy to check cover online at any time.”

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Posted 2 months ago

“Easy access, helped me with a parking problem in Walthamstow.”

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Posted 2 months ago

Dial Direct is rated 4.3 based on 3,394 reviews