Dial Direct Reviews

Name: Dial Direct
Rating: 4.34

4.3 Rating 3,483 Reviews

85 %

of reviewers recommend Dial Direct

Company Reviews

Questions

Metrics

4.3

Based on 3,483 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I find Dial Direct easy to use and they deliver the product I want and at the right price. Used them for a few years now and I assure you I am not easy to please. Excellent customer care.”

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Posted 2 months ago

“I found Dial Direct on a compare site. The price was not the first item to choose, my choice was support and ease of website use. so this is the primary reason why I chose Dial Direct. This was a great choice so I renewed this year.”

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Posted 2 months ago

“Always give good service at renewal times and provide cover as fully as I require.”

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Posted 2 months ago

“Very easy process to renew my car policy, reminders emails prior the policy expiration date.”

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Posted 2 months ago

“Reasonable insurance, and easy to contact by email”

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Posted 2 months ago

“So far so good Easy transaction easy renewal Good price Two cars insured”

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Posted 2 months ago

“An online problem I had was easily and quickly resolved”

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Posted 2 months ago

“Very happy. Good price. Major positive is you can talk to someone easily”

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Posted 2 months ago

“I could not believe how easy it was to return my item. Just handed it over the counter at a Post Office with the refund paper and all done. I do not have a smart phone but they did it and stuck it on the box. All done in seconds.”

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Posted 2 months ago

“Quickness to get insured”

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Posted 2 months ago

“Cheap car ins with all that is needed, so a happy car owner.”

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Posted 2 months ago

“Great,straight forward service, great renewal price, been with dial direct for a few years now,no need to go anywhere else”

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Posted 2 months ago

“I renewed with dial direct because of their competitive pricing and the added benefit of having RAC membership as part of the fully comprehensive policy.”

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Posted 2 months ago

“This year’s quote was quite satisfactory, as I have not needed to make any kind of claim I can’t really say anything more.”

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Posted 2 months ago

“A company that is so easy to deal with and very reasonably priced I think this is my 4th year with them and see no reason to change although every year I do check others. I do insurance for both me and my wife always good pricing”

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Posted 2 months ago

“The dealings I had fof my van renewal , I have to say was first class , I wish I coullc remember his name , Hd was excellent in guiding and assisting me through the procedure ✔️. Thank you”

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Posted 2 months ago

“Good service good reduced price for my second year when everyone else is increasing their prices . Well done”

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Posted 2 months ago

“Price good, easy to work”

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Posted 2 months ago

“Been a client for awhile now. Just saying when I find a company that always delivers on service, customer care and last thing price I don’t go looking elsewhere. Highly recommended.”

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Posted 2 months ago

“No problems when contacting or renewing policy. Very quick response.”

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Posted 2 months ago

Dial Direct is rated 4.3 based on 3,483 reviews