Dial Direct Reviews

Name: Dial Direct
Rating: 4.32

4.3 Rating 3,245 Reviews

84 %

of reviewers recommend Dial Direct

Company Reviews

Questions

Metrics

4.3

Based on 3,245 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how Dial Direct made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Everything was so simple to do and the person i spoke to was very helpful with any questions i had thanks very pleased 👍🏼”

Helpful Report

Posted 1 month ago

“The newal was cheaper than ANY quotes I got from the comparison websites . Simple to renew , just how it should be . Well done dial direct 👍 .”

Helpful Report

Posted 1 month ago

“Good price for a well spec's insurance”

Helpful Report

Posted 1 month ago

“New quote lower than the year before, re insured no problems.”

Helpful Report

Posted 1 month ago

“Price better than last year. Helpful staff. Requested docs in post. Now rcvd. Would highly recommend.”

Helpful Report

Posted 1 month ago

“Great value no problem have renewed again this yr”

Helpful Report

Posted 1 month ago

“Easy to deal with and renewal price better than last year”

Helpful Report

Posted 1 month ago

“First class very helpfull. not good with computer OAP . customercare good sent cert, by post and paperwork also good price 2/3 years now pleased”

Helpful Report

Posted 1 month ago

“Easy to renew my policy”

Helpful Report

Posted 1 month ago

“I contacted you office for certificate motor insurance the person on the line was very helpful she told me that she send it and it could take up to ten days we were away the weekend got home Sunday to find in the post a very good service”

Helpful Report

Posted 1 month ago

“Been with them a while now Always someone to talk to and will listen Always try to give you a good deal Seem to like a returning/present customer and value them. Keep it up”

Dial Direct 5 star review on 10th August 2025

Helpful Report

Posted 1 month ago

“Fantastic enough said, put to shame the big insurers.”

Helpful Report

Posted 1 month ago

“Great price and good service at the renewal. Although I hope that I will never have to find out I hope that the same good service is provided should it come to a claim. Would recommend.”

Helpful Report

Posted 1 month ago

“The whole process is easy and simple for those who have good memory For those who have suffered due to their health It’s still easy pick up the phone n Dial Direct I’ve no issues with this company”

Helpful Report

Posted 1 month ago

“When it was time to renew my insurance it didn't go up a great deal that is why I stay with them, if I need any assistance they are at the end of the phone, and they are very helpful and polite,”

Helpful Report

Posted 1 month ago

“I was happy with the amount for the next year. It was cheaper than any other insurance . Thanks”

Helpful Report

Posted 1 month ago

“Seamless renewal at a competitive price. Can't comment on any other aspects, as I haven't made any claims or had any problems. I would definitely recommend.”

Helpful Report

Posted 1 month ago

“Was easy to renew.”

Helpful Report

Posted 1 month ago

“The renewal was very easy”

Helpful Report

Posted 1 month ago

“Last year Dial Direct was my new insurer for my car. This year the insurance was cheaper still so i stayed with them. A no brainer for me.”

Helpful Report

Posted 1 month ago

Dial Direct is rated 4.3 based on 3,245 reviews