Dial Direct Reviews

Name: Dial Direct
Rating: 4.27

4.3 Rating 2,480 Reviews

83 %

of reviewers recommend Dial Direct

Company Reviews

Questions

Metrics

4.3

Based on 2,480 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful i just wanted to make a small adjustment on my renewal to the policy and is was done without fuss. Absolutely no problems. Premium similar to last year Highly recommended”

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Posted 3 months ago

“easy to understand policy documents and very helpfull when I contact them”

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Posted 3 months ago

“The whole process was easy to navigate.”

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Posted 3 months ago

“Good service, good prices, highly recommend using Dial Direct”

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Posted 3 months ago

“really surprised to find a company who looks after existing customers when up for renewal, and not just hike up the cost hoping that you will pay up without checking first, great please keep it up and i for one will certainly stay on board.”

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Posted 3 months ago

“I had an accident four weeks ago. I was impressed the way I was contacted and asked if there was anything they could do I sent pictures of the damage to my car and I got an instant results”

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Posted 3 months ago

“Very good service”

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Posted 3 months ago

“Great service have my home insurance and car insurance with this company .”

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Posted 3 months ago

“Customer Service Team excellent”

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Posted 3 months ago

“I contacted Dial Direct when my policy was due, excellent service very helpful chap on the phone, no massive increase, was delighted with the outcome.”

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Posted 3 months ago

“Reported a water leak Sunday morning,not an emergency leak, plumber turned up at 9pm and repaired it. Brilliant service”

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Posted 3 months ago

“6 years a happy customer with them still giving better service and premium”

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Posted 3 months ago

“Very easy to renew my policy and very happy with the price. Most other insurer's were much higher. Found customer service very good.”

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Posted 3 months ago

“Good price same cover as the rest of the insurance companies who want more than double my quote”

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Posted 3 months ago

“still very good price for what I wanted (including breakdown), nice and easy to renew, no messing about with forms to fill in. Very happy with cover”