Dial Direct Reviews

Name: Dial Direct
Rating: 4.35

4.4 Rating 3,631 Reviews

85 %

of reviewers recommend Dial Direct

Company Reviews

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4.4

Based on 3,631 reviews

Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

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Dial Direct 5 star review on 7th March 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good price good customer service”

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Posted 2 months ago

“Good insurance, nice staff and very hopeful always”

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Posted 2 months ago

“Always friendly staff when you have enquiries”

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Posted 2 months ago

“I have used your services for a couple of years, and have always had excellent service.”

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Posted 2 months ago

“ex service no complaints friendly staff competitive price.”

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Posted 2 months ago

“Very friendly staff, discounts to regular customers,thanks.”

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Posted 2 months ago

“Always efficient company and staff. Top marks.”

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Posted 2 months ago

“I spoke to a gentleman called Luke, he was excellent, very polite, patient, and very helpful”

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Posted 2 months ago

“This is my 2nd year with dial direct they are including extras as part of the competitive annual fee where others charge extra..”

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Posted 3 months ago

“Really helpful staff and very knowledgeable, we’re able to make renewing, even with some detail changes involved, an easy process.”

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Posted 3 months ago

“Easy to deal with, customer service very efficient. Reasonable prices. No faults from my end”

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Posted 3 months ago

“Found to give me all that was required with cover at very reasonable price. Easy direct debit monthly notification.”

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Posted 3 months ago

“Dial Direct is Insurance that is easy to set up, has all the information you need and everything quickly accessible online. I haven’t needed to make a claim ( thank goodness) but I’m convinced that that would be easy to do too. Thank you Dial Direct and for making savings for me on my car insurance”

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Posted 3 months ago

“Easy to renew with a very competitive quote”

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Posted 3 months ago

“Trouble free renewal, great renewal price with no ringing up to haggle, I like the extras of breakdown cover etc. too. Thank you.”

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Posted 3 months ago

“They reduced the price from the previous year, without me asking, which I believe was very fair by them.”

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Posted 3 months ago

“I found Dial Direcg by searching using the search engine and not a comparison site, I was not happy with those quotes so was looking for a more competitive price that provided me with the same services the other more expensive companies were offering, I then found Dial Direct , they are quite a bit cheaper than their competitors, so much better value for your money, every year I compare prices and every year I return to Dial Direct. I even hot my insurance a bit cheaper this year , so I am very happy with them and have been with them now for a few years. I would highly recommend them fir car insurance, check them out and compare them to your current insurers.”

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Posted 3 months ago

“Dial Direct have always and continue to give me fantastic service with very competitive pricing and polite customer . I would recommend them to anyone and everyone.”

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Posted 3 months ago

“I really appreciate the fact that Dial Direct kept my premium low this year, reflecting my history of no claims. This is not my experience with other insurers. Also their call centre staff are pleasant and helpful.”

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Posted 3 months ago

“Most things are good but I asked to have my info sent by mail I’m still waiting”

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Posted 3 months ago

Dial Direct is rated 4.4 based on 3,631 reviews