Dial Direct Reviews

Name: Dial Direct
Rating: 4.34

4.3 Rating 3,483 Reviews

85 %

of reviewers recommend Dial Direct

Company Reviews

Questions

Metrics

4.3

Based on 3,483 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I got a great price the first year and they cut it in half the next. I am delighted”

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Posted 3 months ago

“Excellent service and competitive price, great all round!”

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Posted 3 months ago

“I have been with Dial Direct and the service has been very good with no problems”

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Posted 3 months ago

“I been with them 2 years now and had no problems”

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Posted 3 months ago

“Easy to understand the Insurance, nicely laid out and an acceptable price with RAC cover as well.”

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Posted 3 months ago

“My second year with dial direct and I found them very easy to deal with and offered excellent value for money”

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Posted 3 months ago

“I’ve renewed with dial direct for a second year. Great customer service when calling about my renewal & the price was the best for the same level of cover. Easy to get hold of them and no big price hikes when you stay with them/don’t make a claim.”

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Posted 3 months ago

“Great service. I renewed, yet again, because they offered me a great price. Would highly recommend Dial Direct.”

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Posted 3 months ago

“Very communicative company, I was able to get through on the online chat quickly and the staffer answered all my queries.”

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Posted 3 months ago

“Reasonable price & easy to renew policy”

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Posted 3 months ago

“I have been with them for two years now and found their quote very reasonable”

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Posted 3 months ago

“It was easy to find Dial Direct on line, and surbsequently they renewed my insurance without me having to do anything. They sent details of the renewed cover, which was all easy to understand. I have not needed to make a claim, but am sure that if I did, I would be guaranteed a helpful service.”

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Posted 3 months ago

“i am very happy with the service no hastles at all”

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Posted 3 months ago

“Dial Direct is extremely easy to navigate and their quotes quite a bit less than others. No issues whatsoever”

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Posted 3 months ago

“Easy to renew excellent renewal quote”

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Posted 3 months ago

“I've used Dial Direct for my car insurance for a number of years. Although the cost has risen it is not excessive compared to many others I've been with. I regard that as good value. Communication is good and DD has been straightforward to deal with.”

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Posted 3 months ago

“Every aspect of my experiences with Direct Dial have been dealt with each time with care and consideration to the highest level possible level, with guidance at every step through the processes. I have no hesitation in recommending Dial Direct to anyone searching for a good insurer.”

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Posted 3 months ago

“When my motor insurance was ready for renewal l expected a 20 or 30 per cent increase, as is usually the case . I was highly pleased with renewal costing a few pounds more than the previous years amount!👍”

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Posted 3 months ago

“2nd year premium not increased great news for this old age pensioner.Other quotes were similar but they didn't tell me about the add on's ??? of £150 ????”

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Posted 3 months ago

“They keep my price down every year and listen to what I tell them”

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Posted 3 months ago

Dial Direct is rated 4.3 based on 3,483 reviews