Dial Direct Reviews

Name: Dial Direct
Rating: 4.31

4.3 Rating 3,136 Reviews

84 %

of reviewers recommend Dial Direct

Company Reviews

Questions

Metrics

4.3

Based on 3,136 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good price. Clear and legible rules. Reminders about the expiring policy and the possibility of renewal or cancellation come early enough.”

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Posted 3 months ago

“easy renewal process without a big increase in cost.”

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Posted 3 months ago

“As always super easy to renew and all works well for me”

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Posted 3 months ago

“Customer service is excellent. As is the price for 2nd year.Can not be matched by other companies.”

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Posted 3 months ago

“My premium dropped in price this year and no other company could match it”

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Posted 3 months ago

“I have used Dial Direct a couple of years it's a reasonably prompt service and customer care were very good, I would recommend giving them a try .”

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Posted 3 months ago

“I rang to renew my car insurance as I wanted a slight change, the lady was extremely helpful and even foud me a slighter cheaper deal - without having to ask. That to me is excellent service.”

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Posted 3 months ago

“⁰very pleased with all aspects.”

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Posted 3 months ago

“Always helpful, will help you through to getting the right insurance.”

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Posted 3 months ago

“I have been with Dial Direct quite a while I got a reduction this time. I still would not move insurance companies.”

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Posted 3 months ago

“Not a very large increase so will stay with Dial Direct, some hike the price up for no good reason.”

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Posted 3 months ago

“Good company. Right price. Effortless renewal (unusually I’ve renewed for 4yrs). Great app/web interface. Happy to recommend ☺️”

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Posted 3 months ago

“Really competitive price for the 2nd year running so that is why I stayed with them again.”

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Posted 3 months ago

“It was easy and excellent dealing with you getting my car insured again thank you.”

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Posted 3 months ago

“Very happy will the deal and easy”

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Posted 3 months ago

“No trouble at all to reinsure. I wish other tasks were as straightforward.”

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Posted 3 months ago

“the price was within reason and we hope the service should we need it will also be good”

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Posted 3 months ago

“Very good price and excellent service merry.mac@”

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Posted 4 months ago

“Good service and easy to renew my home insurance price was very reasonable would definitely recommend .....”

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Posted 4 months ago

“The customer service is excellent. The people on the phones are really helpful They listen, are friendly and eager to please without the persistent sales pitch of other suppliers. I have been with them for many years and will continue to do so. Ma y thanks for you kind attention.”

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Posted 4 months ago

Dial Direct is rated 4.3 based on 3,136 reviews