Dial Direct Reviews

Name: Dial Direct
Rating: 4.30

4.3 Rating 3,048 Reviews

83 %

of reviewers recommend Dial Direct

Company Reviews

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Metrics

4.3

Based on 3,048 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Luckily I have not had to make a claim while I've been with Dial Direct which is approx three years. I feel quite confident that I am dealing with an insurance company who genuinely care about their customers. Each time my renewal notice comes through I do phone them to make sure I am getting the cover I need for a price that fits my budget and they are always happy to give me the reassurance I need and various options available to me.”

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Posted 3 months ago

“Brilliant service, and looked after me at renewal time. Fantastic service I can't fault them.”

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Posted 3 months ago

“Extremely easy - my husband is also insured with you too”

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Posted 3 months ago

“Very easy to get and kept up to date with everything”

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Posted 3 months ago

“Easy to renew and lower price than last year (was competitive to comparison websites).”

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Posted 3 months ago

“There Emails were in good time and very helpful. 5star”

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Posted 4 months ago

“Easty renewal on line”

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Posted 4 months ago

“Great price and great service from friendly helpful staff”

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Posted 4 months ago

“Happy with the price and nice people to talk to”

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Posted 4 months ago

“Renewal process really easy, price remained competitive (slightly less than previous year). Excellent service.”

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Posted 4 months ago

“Good service good price There if you need them”

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Posted 4 months ago

“They made getting insurance hassle free and more than competitive”

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Posted 4 months ago

“Very easy to deal with, And look after the long term customers as well as new customers.”

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Posted 4 months ago

“The whole experience was very easy from begining to end. Great prices and friendly team members.”

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Posted 4 months ago

“I only insured with this Company last year and couldn’t believe when my renewal notice came through and it was less than last year. It was a no brainier so renewed my insurance for another year. I hope I never have to make a claim, this tests the water to see just how good companies are. So far so good, and reading the reviews they are mostly positive so hopefully a genuine professional insurance company at last!!”

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Posted 4 months ago

“Easy to navigate website. Didn't automatically put the renew price up like some companies. Happy with service.”

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Posted 4 months ago

“All very good. Good company.”

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Posted 4 months ago

“Can always speak to someone,have been with this company for years,well satisfied,Thankyou .”

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Posted 4 months ago

“Excellent service been with them over 4 years now great.”

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Posted 4 months ago

“Very quick and easy to renew, the price was a no brainer so I didn't even try to look elsewhere, I'm more than happy and have told other members of my family about you, so thank you for the chance to renew”

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Posted 4 months ago

Dial Direct is rated 4.3 based on 3,048 reviews