Dial Direct Reviews

Name: Dial Direct
Rating: 4.33

4.3 Rating 3,323 Reviews

84 %

of reviewers recommend Dial Direct

Company Reviews

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Metrics

4.3

Based on 3,323 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good price for a well spec's insurance”

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Posted 2 months ago

“New quote lower than the year before, re insured no problems.”

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Posted 2 months ago

“Price better than last year. Helpful staff. Requested docs in post. Now rcvd. Would highly recommend.”

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Posted 2 months ago

“Great value no problem have renewed again this yr”

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Posted 2 months ago

“Easy to deal with and renewal price better than last year”

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Posted 2 months ago

“First class very helpfull. not good with computer OAP . customercare good sent cert, by post and paperwork also good price 2/3 years now pleased”

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Posted 2 months ago

“Easy to renew my policy”

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Posted 2 months ago

“I contacted you office for certificate motor insurance the person on the line was very helpful she told me that she send it and it could take up to ten days we were away the weekend got home Sunday to find in the post a very good service”

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Posted 2 months ago

“Been with them a while now Always someone to talk to and will listen Always try to give you a good deal Seem to like a returning/present customer and value them. Keep it up”

Dial Direct 5 star review on 10th August 2025

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Posted 2 months ago

“Fantastic enough said, put to shame the big insurers.”

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Posted 2 months ago

“Great price and good service at the renewal. Although I hope that I will never have to find out I hope that the same good service is provided should it come to a claim. Would recommend.”

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Posted 2 months ago

“The whole process is easy and simple for those who have good memory For those who have suffered due to their health It’s still easy pick up the phone n Dial Direct I’ve no issues with this company”

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Posted 2 months ago

“When it was time to renew my insurance it didn't go up a great deal that is why I stay with them, if I need any assistance they are at the end of the phone, and they are very helpful and polite,”

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Posted 2 months ago

“I was happy with the amount for the next year. It was cheaper than any other insurance . Thanks”

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Posted 2 months ago

“Seamless renewal at a competitive price. Can't comment on any other aspects, as I haven't made any claims or had any problems. I would definitely recommend.”

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Posted 3 months ago

“Was easy to renew.”

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Posted 3 months ago

“The renewal was very easy”

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Posted 3 months ago

“Last year Dial Direct was my new insurer for my car. This year the insurance was cheaper still so i stayed with them. A no brainer for me.”

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Posted 3 months ago

“As a senior driver I was pleased that my policy had not risen to much on my renewel date and I have been lucky I have not required your services over the period I have been with you !”

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Posted 3 months ago

“I have been using Dial Direct for motor insurance for several years. They are consistently the cheapest and the fist insurance company I have used in a very long time where the renewal quotes, after not making a claim, have been lower than the previous years premium. I am so pleased that I can just allow my motor insurance to roll over each year knowing I'm not being ripped off by a company that treats existing customers as cash cows. I have had no reason to claim on my policy as yet so I cannot comment on how well (or not) they do in that situation.”

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Posted 3 months ago

Dial Direct is rated 4.3 based on 3,323 reviews