Dial Direct Reviews

Name: Dial Direct
Rating: 4.30

4.3 Rating 3,048 Reviews

83 %

of reviewers recommend Dial Direct

Company Reviews

Questions

Metrics

4.3

Based on 3,048 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“happy with dial direct, no issues”

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Posted 5 months ago

“I had a large scratch on the offside back door which required repairs. My claim was dealt with quickly and efficiently. I had a hired car whilst my car was being repaired . The experience was seamless and a stressful situation was made bearable. Thanks dial direct”

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Posted 5 months ago

“When i made a claim the company were really good they kept me up to date all the way through.”

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Posted 5 months ago

“I didn't need to use my insurance for any claim, so wasn't in contact with them, however my premium was lower this year which I felt should happen if I don't make a claim, thanks again”

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Posted 5 months ago

“Your service has been great. Best deals too.”

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Posted 5 months ago

“Dial Direct helped me very efficiently when my car was damaged and I needed help.”

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Posted 5 months ago

“Received my renewal quote which was less than the previous year's premium, something that is a rarity these years. For a change customers are once again rewarded for loyalty. I was perfectly happy with my quote, which included RAC breakdown cover, so all I had to do was sit back and let Dial Direct do the rest.”

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Posted 5 months ago

“. good price for renewal”

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Posted 5 months ago

“This is my third year with Dial Direct. Each year I have checked other prices and Dial Direct have been the least expensive. The renewal process is very easy and all communication is quick and straight forward. I haven't needed to make a claim yet so I can't review on that, but just for cost and efficiency I'm very happy.”

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Posted 5 months ago

“Have been with direct dial now for 14 years and I do check other websites 6 weeks before my renewal and have only once been told that they cannot beat or match other quotes as we all struggle with finances its nice to know some are willing to try to help thanks Direct Dial”

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Posted 5 months ago

“Amazing customer service. Explained, all details and understood my needs.. What a refreshing change to speak to a caring person.. keep it up. Thank you Kind regards Angela Daughtrey.”

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Posted 6 months ago

“Very easy to renew policy good price cover's every thing needed good to know you have peace of mind for another year”

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Posted 6 months ago

“I was grateful to speak to a person and not just fill things in on the computer. There was a slight hiccup but when I rang back the necessary amendments were immediately made. The price was competitive. I hope I never have to call on my insurance but I hope if I do everything will be just as straightforward.”

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Posted 6 months ago

“Always filled my requirements within budget, thank you”

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Posted 6 months ago

“It gave me a terrific quote with extras such as motor legal protection, protected no claims bonus and breakdown cover”

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Posted 6 months ago

“I found Dial direct pretty cheap , and with all whistles and bells , so happy with cost.”

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Posted 6 months ago

“cheaper than all the others and always happy to help with enquiries”

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Posted 6 months ago

“Dial Direct fixed my damaged car after a bad accident. Their service was excellent and would recommend them before other insurance companies. Try them for yourself.”

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Posted 6 months ago

“A very good firm to deal with a good price and good coverage”

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Posted 6 months ago

“Good renewal price.”

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Posted 6 months ago

Dial Direct is rated 4.3 based on 3,048 reviews