Dial Direct Reviews

Name: Dial Direct
Rating: 4.34

4.3 Rating 3,486 Reviews

85 %

of reviewers recommend Dial Direct

Company Reviews

Questions

Metrics

4.3

Based on 3,486 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Price less than last year so happy. Haven't had to call you for anything so hopefully stays that way. Like the reassurance of breakdown cover. Would have liked the insurance to be sent by post as this is what I asked for.”

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Posted 7 months ago

“Renewal price cheaper than last year. Easy to renew and online account giving all the details required. RAC included.”

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Posted 7 months ago

“Very pleased with the price and ease of reconfirming my insurance for the 3rd year.”

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Posted 7 months ago

“DD provided a competitive renewal quote so all good.”

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Posted 8 months ago

“Really pleased as my quote was slightly less than what I paid last year.”

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Posted 8 months ago

“I had a very favourable renewal quote which was hardly any difference from the previous year”

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Posted 8 months ago

“Good price. Like last year and good service thank you”

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Posted 8 months ago

“Last year I had to use the rac and they really helped me. This year at renewal the price remained competitive so I could stay with you, Up to now after a year and a bit everything seems ok. And I can call you on the telephone... an English person When I had to change my car the process was easy and seamless, My other insurance insisted on giving me up to 6 months driving abrourd even though I have no passport.. yes silly I.know... You offer somthing usefull to me ,, RAC... I like dial direct insurance 😎”

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Posted 8 months ago

“They give really reasonable quotes for my BMW Z3. This years quote was less than last year and it includes breakdown cover. Highly recommend them !”

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Posted 8 months ago

“Great price and good customer service”

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Posted 8 months ago

“Price didn't deviate too much from previous year,all good. Easy to deal with,would recommen.”

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Posted 8 months ago

“Very easy and pleasant staff”

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Posted 8 months ago

“Great price for my insurance.”

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Posted 8 months ago

“Insurance costs went down”

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Posted 8 months ago

“Great renewal price, been with Dial Direct for four years so why would I want to go elsewhere. Also great customer service. Highly recommend.”

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Posted 8 months ago

“You we’re cheaper than other companies, was quick & easy to sign up .”

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Posted 8 months ago

“all worked well”

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Posted 8 months ago

“Great cover at a good price”

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Posted 8 months ago

“Excellent service and great renewal price! Been with them for four years, would definitely recommend to anyone.”

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Posted 8 months ago

“Year number three with Dial Direct or is it four 🤔 Excellent customer communications and easy to deal with. Prices are great, yet another year with lower quote on renewal”

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Posted 8 months ago

Dial Direct is rated 4.3 based on 3,486 reviews