Dial Direct Reviews

Name: Dial Direct
Rating: 4.30

4.3 Rating 3,049 Reviews

83 %

of reviewers recommend Dial Direct

Company Reviews

Questions

Metrics

4.3

Based on 3,049 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They gave me a reasonable quote but it could be beaten by another company, I went back to dial direct with what the other company could do and dial direct came back with a very good price so I went with dial direct, my only criticism is why didn’t they give me that price first to save me shopping around”

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Posted 9 months ago

“It was very easy to re-join and I was surprised the quote was a few pounds cheaper than last year. Dial Direct was the only company I researched that ticked all the boxes … literally!”

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Posted 9 months ago

“Straight forward and the price was good too”

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Posted 9 months ago

“Everything was easy to sort out, job done in no time.”

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Posted 9 months ago

“Ot was so quick and easy to use with all the information needed right there. Would definitely recommend.”

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Posted 9 months ago

“The lady on the phone was very helpful in helping me.”

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Posted 9 months ago

“Very good price for car insurance and efficient service”

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Posted 9 months ago

“Keeps in contact , quick responses helpful staff”

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Posted 9 months ago

“Painless process to renew and a very fair premium increase”

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Posted 9 months ago

“been with you for a few years with house contents and car insurance also my son is with you for car insurance never any problems and better deals then compare sites”

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Posted 9 months ago

“Brilliant service”

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Posted 9 months ago

“Excellent service Excellent communication Excellent price Excellent product”

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Posted 9 months ago

“Very good customer service”

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Posted 9 months ago

“Honestly the BEST. I stayed with them for 2 years running. Normally I look for better, and this year I thought I had, but unfortunately the company I'm now using don't include if hit by an uninsured driver for free”

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Posted 9 months ago

“Simple quick renewal, picks up the phone if you need to speak to a human just very easy company to deal with”

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Posted 9 months ago

“Simple, quick and efficient in renewing policy. Clear and precise when payment will be deducted from account. Prompt in sending email confirmation of renewal and payment.”

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Posted 9 months ago

“Ease of renewal, great prices”

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Posted 9 months ago

“You made it so quick and easy to renew.”

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Posted 9 months ago

“Kept quote in line with previous year but maintained quality of cover”

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Posted 9 months ago

“As a repeat customer my premium has increased annually but has still been more competitive than prices quoted on comparison websites for the same level of cover. Included RAC recovery is an added bonus for peace of mind. Thankfully I have not needed to make any claims and therefore cannot comment further but the company has been efficient in my dealings with it over the last few years.”

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Posted 9 months ago

Dial Direct is rated 4.3 based on 3,049 reviews