Dial Direct Reviews

Name: Dial Direct
Rating: 4.31

4.3 Rating 3,156 Reviews

84 %

of reviewers recommend Dial Direct

Company Reviews

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Metrics

4.3

Based on 3,156 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 10th August 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good policy a little better discount for valued customers would be appreciated”

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Posted 9 months ago

“Excellent service and price”

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Posted 9 months ago

“Very efficient service that is good value for money.”

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Posted 9 months ago

“I have recently renewed my motor insurance, I believe Dial Direct understands customer loyalty which resulted in a very good insurance premium, may it continue next year. Many thanks”

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Posted 10 months ago

“Very quick responses and a very good package for me at a very reasonable price”

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Posted 10 months ago

“Got a very good renewal, I was very glad to accept it.”

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Posted 10 months ago

“Talking. To a real voice.”

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Posted 10 months ago

“The price of renewal was good but when I check the renew premium I find a better price offered by Dial Direct I call them the I have received cheaper quote from another provider you match and give me more better price so I stick with Dial Direct.”

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Posted 10 months ago

“Excellent service good value for money thank you dial direct team”

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Posted 10 months ago

“This company never sems to amaze me ,fantastic service”

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Posted 10 months ago

“I fail to see how anyone can compare with Dial Direct to include RAC and legal fees very good company will renew next year for sure”

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Posted 10 months ago

“Clear information. Reasonably priced policies. Friendly & helpful staff at the call centre who are knowledgeable about their policies.”

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Posted 10 months ago

“Price increase reasonable”

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Posted 10 months ago

“Great communicatio excellent value for money and seamless renewal”

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Posted 10 months ago

“Very helpful, real world people, very good service, thank you”

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Posted 10 months ago

“Value for money, very helpful and courteous at all times.”

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Posted 10 months ago

“Good professional service”

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Posted 10 months ago

“very professional people,”

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Posted 10 months ago

“Very good cover at a very reasonable price.”

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Posted 10 months ago

“excellent service can't fought there customer service”

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Posted 10 months ago

Dial Direct is rated 4.3 based on 3,156 reviews