Dial Direct Reviews

Name: Dial Direct
Rating: 4.34

4.3 Rating 3,486 Reviews

85 %

of reviewers recommend Dial Direct

Company Reviews

Questions

Metrics

4.3

Based on 3,486 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Efficient and an excellent service. Would highly recommend.”

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Posted 9 months ago

“Competitive quotes & not out to penalise repeat customers with auto % increases at renewal 👏 An actual phone line to discuss concerns with attentive customer support team. Not had a claim yet but been 3 yrs with DD & they have always listened to my concerns & responded satisfactory 👏”

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Posted 9 months ago

“Very helpfull good price”

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Posted 9 months ago

“Good price and service.”

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Posted 9 months ago

“Gave me a better rate with the same cover as my previous insurer.”

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Posted 9 months ago

“Easy to use.”

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Posted 9 months ago

“Always most helpful when I renew my policy. I have been with you now for many years and always been more than happy with both your price and your service. Many thanks to all the staff.”

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Posted 9 months ago

“God great price great service very fast I am very pleased.”

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Posted 9 months ago

“Good communication, I do not auto renew, and found the member of staff who I contacted by telephone for my renewal to be both professional and helpful. Promised paperwork arrived after renewal in a timely manner.”

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Posted 9 months ago

“The service from the staff was very professional and the way they handled my accident was excellent.”

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Posted 9 months ago

“Competitively priced premiums which have the bonus of having 'extras' included.”

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Posted 9 months ago

“Easy to deal with and not expensive.”

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Posted 9 months ago

“Great value for money and excellent service”

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Posted 9 months ago

“Listenedyo my request.”

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Posted 9 months ago

“I think this is my 3rd or 4th year with the company so I'm happy enough staying where I'm at”

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Posted 9 months ago

“Great cover at a sensible price”

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Posted 9 months ago

“Easy to renew, at a good price”

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Posted 9 months ago

“Very easy to renew my insurance.”

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Posted 9 months ago

“I've had excellent service with Dial Direct, had an incident last year with my car, and proceeded to make a claim, everyone was extremely helpful, decided to pay for the damage myself in the end as it wasn't as much as anticipated. Premiums on both my cars have reduced since last years renewal. Well done Dial Direct!”

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Posted 9 months ago

“Price was good 👍 Take care of your customers & I will consider keeping renewing.”

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Posted 9 months ago

Dial Direct is rated 4.3 based on 3,486 reviews