Dial Direct Reviews

Name: Dial Direct
Rating: 4.34

4.3 Rating 3,412 Reviews

84 %

of reviewers recommend Dial Direct

Company Reviews

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Metrics

4.3

Based on 3,412 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to join and flexible”

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Posted 9 months ago

“As always no problems and easy to use.”

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Posted 9 months ago

“Easy to use”

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Posted 9 months ago

“I have been a customer with you for a few years now and the service you provide is excellent. The price you charge for my car insurance policy and the cover provided cannot be beaten in my opinion. Keep up the good work.”

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Posted 9 months ago

“This is my first renewal with Dial Direct & I'm absolutely delighted with the price I've accepted, I will certainly stay with Dial Direct if they look after my interests in this way, thanx Paul.”

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Posted 9 months ago

“This is my 2nd year with car insurance. Great renewal price, dropped considerably. Thank you!”

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Posted 9 months ago

“Call handler was very helpful and pleasant.”

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Posted 9 months ago

“Very happy, customer service very good,paperwork not complicated”

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Posted 9 months ago

“Very easy renewal, and a good price which was reduced again on the phone! Very satisfied, thank you.”

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Posted 9 months ago

“Good firm and very easy to deal with - on a plus side the insurance quotes are reasonable. Very satisfied thank you”

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Posted 9 months ago

“Aways a lgood price quoted”

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Posted 9 months ago

“Great price, seamless procedure. Will be staying with Direct for the foreseeable future. Regards Phil”

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Posted 9 months ago

“easy access to documents fast payment good price including extras”

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Posted 9 months ago

“We have been with DialDirect for about 4 years now and the service and premium are the best that we have found.”

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Posted 9 months ago

“Call handler explained features and benefits when renewing car insurance. Easily understood. Would recommend Dial Direct services.”

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Posted 9 months ago

“Brigitte This is my 2nd year very happy with the renewal cost, excellent service and very pleasant staff to talk to, includes the RAC breakdown.”

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Posted 9 months ago

“5 star company, this is my 2nd year with Dial Direct and I have been so impressed with their customer service and overall quality. The price is very reasonable, a brilliant cover for the whole thing”

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Posted 9 months ago

“Found Dial Direct through go compare last year. The best price with RAC cover. And the renewal process this year was so easy to do..and my monthly cost was even lower. Great value and stress free!”

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Posted 9 months ago

“Dial Direct Make it simple to use and understand when renewing my policy.”

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Posted 9 months ago

“Great price and cover. Found them through GoCompare last year and got RAC cover along with my policy. This year when it was time to renew they were cheaper than anything GoCompare could find for me so it made sense to stay with them and renew directly. Thank you.”

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Posted 9 months ago

Dial Direct is rated 4.3 based on 3,412 reviews