Dial Direct Reviews

Name: Dial Direct
Rating: 4.30

4.3 Rating 3,052 Reviews

83 %

of reviewers recommend Dial Direct

Company Reviews

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Metrics

4.3

Based on 3,052 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service”

Helpful Report

Posted 11 months ago

“Website is easy to navigate, and above all the premium was a lot better than what I was quoted on comparison sites....so much so I had to check I filled in all the details correctly....I had. That was last year's cover (1st time with DialDirect), this year I had a timely reminder that the insurance was becoming due.....when I received this year's premium I was pretty impressed...it had increased by £7! Obviously I am still with them....hopefully this will continue.”

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Posted 11 months ago

“Reasonable price, easy to deal with”

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Posted 11 months ago

“I now insure both our cars with Dial Direct, I think they treat existing customers well at renewal time, although our insurance went up slightly, well known comparison sites still could not beat the price offered. I review our insurance every year but will stick with one company if they treat me well, Disl Direct has.”

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Posted 11 months ago

“After the incident all my contact with Dial Direct has been clear and easy for follow. Prompt service from the nominated garage and lots of support if I needed it.”

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Posted 11 months ago

“Good customer service. Cheaper than last years insurance.”

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Posted 1 year ago

“Very good customer service”

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Posted 1 year ago

“Always a good service and price”

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Posted 1 year ago

“Good straight forward booklet posted out to read over before renewing the policy. Option to have electronic or hard copy. Good price & that RAC is included in package.👍”

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Posted 1 year ago

“I have had no problems with Dial Direct. They have been very helpful when I've called. I like them that much I always hope they beat the other quotes I get and so far they are on par. I have been with them for a few years now and hope to remain with them but I'm always aware I need to look for the best price. I would like to give a massive shout out to all the hard working staff. You also make this one of the best insurers I have been with. Please keep up the good work and always make my quote the cheapest.”

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Posted 1 year ago

“Cheap and efficient. The process was easy.”

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Posted 1 year ago

“Very helpful service on phone”

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Posted 1 year ago

“stayed for another year, price compared well with other companies.”

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Posted 1 year ago

“Although the premium had gone up this year like every thing else we decided to stay we Dial Direct for both cars because as a company we find them quite easy to deal with.”

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Posted 1 year ago

“very very good”

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Posted 1 year ago

“Easy to deal with, always happy to help, competitve prices.”

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Posted 1 year ago

“Dealing with one of your telephone staff was memorable due to there Pleasant manner and knowledge of the subject.”

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Posted 1 year ago

“Got my renewal quote, looked on line for comparisons, their quote was competitive, rang in and renewed. No fuss, no problems”

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Posted 1 year ago

“Happy with your insurance service smooth as silk,, car insurance has gone up astronomically,,been with you a couple or so years just hope I can deal with you again next year rather than jump ship thank you for the professional service you provided.”

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Posted 1 year ago

“Great portal allows you to access all your documents at any time. Renewals come via the portal too and it is very easy to compare new quote with previous premium. The latest quote was competitive. I have made one claim and was very happy with the response and customer service. Following the latest renewal quote I wanted to speak to someone and got through very quickly. They gave me great service. Great all-round service.”

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Posted 1 year ago

Dial Direct is rated 4.3 based on 3,052 reviews