Dial Direct Reviews

Name: Dial Direct
Rating: 4.31

4.3 Rating 3,159 Reviews

84 %

of reviewers recommend Dial Direct

Company Reviews

Questions

Metrics

4.3

Based on 3,159 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how Dial Direct made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Painless process to renew and a very fair premium increase”

Helpful Report

Posted 11 months ago

“been with you for a few years with house contents and car insurance also my son is with you for car insurance never any problems and better deals then compare sites”

Helpful Report

Posted 11 months ago

“Brilliant service”

Helpful Report

Posted 11 months ago

“Excellent service Excellent communication Excellent price Excellent product”

Helpful Report

Posted 11 months ago

“Very good customer service”

Helpful Report

Posted 11 months ago

“Honestly the BEST. I stayed with them for 2 years running. Normally I look for better, and this year I thought I had, but unfortunately the company I'm now using don't include if hit by an uninsured driver for free”

Helpful Report

Posted 11 months ago

“Simple quick renewal, picks up the phone if you need to speak to a human just very easy company to deal with”

Helpful Report

Posted 11 months ago

“Simple, quick and efficient in renewing policy. Clear and precise when payment will be deducted from account. Prompt in sending email confirmation of renewal and payment.”

Helpful Report

Posted 11 months ago

“Ease of renewal, great prices”

Helpful Report

Posted 11 months ago

“You made it so quick and easy to renew.”

Helpful Report

Posted 11 months ago

“Kept quote in line with previous year but maintained quality of cover”

Helpful Report

Posted 11 months ago

“As a repeat customer my premium has increased annually but has still been more competitive than prices quoted on comparison websites for the same level of cover. Included RAC recovery is an added bonus for peace of mind. Thankfully I have not needed to make any claims and therefore cannot comment further but the company has been efficient in my dealings with it over the last few years.”

Helpful Report

Posted 11 months ago

“Easy company to deal with. First time dealt with advisor. Once up and running everything is done online quick and easy. Pay by DD and each month get a message of thanks for my payment. Good price and no problem calling them if you need to speak to someone. Very pleased with Dial Direct.”

Helpful Report

Posted 11 months ago

“The right prices”

Helpful Report

Posted 11 months ago

“Very easy to speak to someone who’s knowledgeable and can help would definitely recommend dial direct excellent”

Helpful Report

Posted 11 months ago

“Very good service easy to communicate with the operators no problem at all”

Helpful Report

Posted 11 months ago

“Very easy to youse on line & very good price+ I am kept up to date on things Going on motor insurance”

Helpful Report

Posted 11 months ago

“Competitive price and online service good.”

Helpful Report

Posted 11 months ago

“Even though I am a repeat customer the increase in premium was minimal despite the scare mongerers' saying otherwise. Delighted with Dial Direct insurance.”

Helpful Report

Posted 11 months ago

“Excellent service on phone when we moved twice very quickly. Phone answered quickly and operator both times made all the changes needed and had a nice phone manner”

Helpful Report

Posted 11 months ago

Dial Direct is rated 4.3 based on 3,159 reviews