Dial Direct Reviews

Name: Dial Direct
Rating: 4.30

4.3 Rating 3,052 Reviews

83 %

of reviewers recommend Dial Direct

Company Reviews

Questions

Metrics

4.3

Based on 3,052 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Renewal quote sent through in good time, very reasonably priced, infact cheaper by far, for what my needs are, the other companies. Fortunately for myself, I have not needed to make a claim, but feel sure that these guys would be there to sort out the stress.”

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Posted 11 months ago

“I’ve been thoroughly satisfied with my motor insurance provider. Their customer service is consistently excellent, and they offer competitive rates that suit my needs”

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Posted 11 months ago

“This is my third year of motor insurance with Dial Direct , I have found them easy to deal with an ultimately offer very competitive prices”

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Posted 11 months ago

“So easy to deal with kept well informed”

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Posted 11 months ago

“Easy insurance to set up and good value for price paid.”

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Posted 11 months ago

“I had a small incident with my car and you dealt with it in an excellent fashion. I had no hassles or difficult people to deal with. So thank you.”

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Posted 11 months ago

“Been with Dial Direct a few years now for my car insurance, I've never made a claim so far , but I would recommend them. Always a fair price.”

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Posted 11 months ago

“So far so good but like the person below have not made a claim so cannot comment on that aspect. However, price, renewal been really good.”

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Posted 11 months ago

“I've had my car insurance with Dial Direct for several years now. I've never had to make a claim (fortunately) so can't comment upon how they would handle that. However, I've always found their website and paperwork easy to understand and any time I've had the need to ring them I've been dealt with promptly and in a professional, but friendly, manner. When it was time to renew I rang around but found that they were competitively priced.”

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Posted 11 months ago

“Your company has been amazing for me for last 8 eight years providing household insurance for my council flat I have never had any problems with your company I will continue with dial direct for next couple of years and the future”

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Posted 11 months ago

“Very easy to arrange car insurance online and at a realistic price, have never made a claim So cannot comment On that side of the business.”

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Posted 11 months ago

“Good prices for home insurance very happy”

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Posted 11 months ago

“No problem with you yet”

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Posted 11 months ago

“So simple and easy extremely competitive with pricing very helpful”

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Posted 11 months ago

“I was given a reduced renewal price which was a very pleasant surprise. Everything from last year was included so very good value for money. I would definitely recommend Dial Direct.”

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Posted 11 months ago

“Fast friendly efficient service. Especially welcome when one is already on the back foot from an accident”

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Posted 11 months ago

“Good renewal price could be a little better but overall I’m happy with it. The gentleman who took my call was very professional and kind”

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Posted 11 months ago

“Reasonable price good service Claims are no problem”

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Posted 11 months ago

“Can speak to a human being! Excellent advice and followed our requests.”

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Posted 11 months ago

“Staff are very efficient and know what they are talking about”

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Posted 11 months ago

Dial Direct is rated 4.3 based on 3,052 reviews