Dial Direct Reviews

Name: Dial Direct
Rating: 4.31

4.3 Rating 3,156 Reviews

84 %

of reviewers recommend Dial Direct

Company Reviews

Questions

Metrics

4.3

Based on 3,156 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 10th August 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy with the cost of my insurance this time. Considerably lower than last year and same cover.”

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Posted 10 months ago

“Compatible prices, good Customer Care Team and always helpful”

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Posted 10 months ago

“Very competetive price and renewed with them again this year”

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Posted 10 months ago

“I was expecting a hike in my renewal for this year. I was pleasantly surprised when the quote came through at £200 LESS than last year. Not one of the compare sights came anywhere near either. (the closest was about £100 more)”

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Posted 10 months ago

“Very happy with the company easy to understand and good service will recommend to anyone .”

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Posted 10 months ago

“Never had to make a claim but when I needed some information your lady agent was very helpful”

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Posted 10 months ago

“This is the second year running that I have taken out insurance with Dial Direct, due to the very prompt service and good value for money with regards to both car insurance and breakdown cover.”

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Posted 10 months ago

“I had occasion to contact customer service and was impressed by the service they provided. Friendly, polite and helpful.”

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Posted 10 months ago

“The quote I received was quite competitive and offered the best terms for renewal”

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Posted 10 months ago

“Reasonably priced. Good communication regarding renewal.”

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Posted 10 months ago

“Always a good service”

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Posted 10 months ago

“Really helpful and reasonably priced”

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Posted 10 months ago

“Very easy renewal process good price highly recommend”

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Posted 10 months ago

“A refreshing change to find an insurance company that doesn't inflate the annual premium. Easy renewal and no need to search comparison websites as the price actually went down. Brilliant”

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Posted 10 months ago

“Really easy to set up insurance and great communication at renewal - my insurance cost went down this year and competitive price. I haven't had to use my insurance but feel happy knowing there is a 24 hour helpline.”

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Posted 10 months ago

“Good price, always keeping me updated with texts and emails. Excellent company.”

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Posted 10 months ago

“Simple and easy 2 insure my van and car”

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Posted 10 months ago

“This was a surprising find on Go Compare. Also, this company is far ahead of any other insurance company. They reward you for staying with them”

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Posted 10 months ago

“Excellent all round from purchasing of insurance to customer service and with the added bonus of RAC recovery😃”

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Posted 10 months ago

“Very competitive price”

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Posted 10 months ago

Dial Direct is rated 4.3 based on 3,156 reviews