Dial Direct Reviews

Name: Dial Direct
Rating: 4.31

4.3 Rating 3,153 Reviews

84 %

of reviewers recommend Dial Direct

Company Reviews

Questions

Metrics

4.3

Based on 3,153 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how Dial Direct made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So easy dealing online - but the telephone service was also excellent and my queries were resolved without any hitches. Very courteous lady dealt very professionally with me. Thank you and hopefully we will renew again next year - for the 4th year in a row”

Helpful Report

Posted 9 months ago

“Very helpful and informative staff.”

Helpful Report

Posted 9 months ago

“Easy to renew the policy”

Helpful Report

Posted 9 months ago

“My insurance actually came down after being with them for a year. Fortunately I've not had to use the service but they have impressed me with my new quote.”

Helpful Report

Posted 9 months ago

“Great price covers all that i wanted and hassle free renewal and cheaper than the previous year please keep it up in 2025 thank you for the service.”

Helpful Report

Posted 9 months ago

“Renewal price was better than comparison sites, easy process with no bother”

Helpful Report

Posted 9 months ago

“Gave me the answers I was looking for. No fuss just facts”

Helpful Report

Posted 9 months ago

“Excellent customer service, nothing is too much trouble”

Helpful Report

Posted 9 months ago

“easy to renew good price”

Helpful Report

Posted 9 months ago

“Renewal quote was better than quotes from Comparison Websites”

Helpful Report

Posted 9 months ago

“Easy easy site to use always good value and prompt communications.”

Helpful Report

Posted 9 months ago

“Sent me a renewal price with plenty of time to look at other options, but I didn’t hesitate In renewing my policy straight away as i thought it was a good price.”

Helpful Report

Posted 9 months ago

“Always easy to deal with. They don’t harass you and you never have any issues with them.”

Helpful Report

Posted 9 months ago

“I have been with Dial direct for many years and received excellent customer care.”

Helpful Report

Posted 9 months ago

“Totally hassle free and on time - great service and hopefully will continue in future years. BB”

Helpful Report

Posted 9 months ago

“Great value for money & quick & easy process”

Helpful Report

Posted 9 months ago

“Good renewal, £25 cheaper than last year”

Helpful Report

Posted 9 months ago

“Very good policy a little better discount for valued customers would be appreciated”

Helpful Report

Posted 9 months ago

“Excellent service and price”

Helpful Report

Posted 9 months ago

“Very efficient service that is good value for money.”

Helpful Report

Posted 9 months ago

Dial Direct is rated 4.3 based on 3,153 reviews