Dial Direct Reviews

Name: Dial Direct
Rating: 4.30

4.3 Rating 3,049 Reviews

83 %

of reviewers recommend Dial Direct

Company Reviews

Questions

Metrics

4.3

Based on 3,049 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy company to deal with. First time dealt with advisor. Once up and running everything is done online quick and easy. Pay by DD and each month get a message of thanks for my payment. Good price and no problem calling them if you need to speak to someone. Very pleased with Dial Direct.”

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Posted 9 months ago

“The right prices”

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Posted 9 months ago

“Very easy to speak to someone who’s knowledgeable and can help would definitely recommend dial direct excellent”

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Posted 9 months ago

“Very good service easy to communicate with the operators no problem at all”

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Posted 9 months ago

“Very easy to youse on line & very good price+ I am kept up to date on things Going on motor insurance”

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Posted 9 months ago

“Competitive price and online service good.”

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Posted 9 months ago

“Even though I am a repeat customer the increase in premium was minimal despite the scare mongerers' saying otherwise. Delighted with Dial Direct insurance.”

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Posted 9 months ago

“Excellent service on phone when we moved twice very quickly. Phone answered quickly and operator both times made all the changes needed and had a nice phone manner”

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Posted 9 months ago

“Straight no nonsense transaction”

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Posted 9 months ago

“Great service as usual”

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Posted 9 months ago

“Great service easy to use and reasonable pricing for very good cover - very professional and helpful”

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Posted 9 months ago

“Competitive rates and to use on line.”

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Posted 10 months ago

“The price for my policy was very competitive”

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Posted 10 months ago

“No hassle, easy to pick Direct line for price and customer service”

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Posted 10 months ago

“Easy to sort out insurance and at a good price”

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Posted 10 months ago

“Very professional friendly and brilliant price on my car insurance.”

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Posted 10 months ago

“Have been with them a long time. Always a fair renewal price.”

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Posted 10 months ago

“I would thoroughly recommend Dial Direct insurance. They have treated me in a fair and open manner. Yes the premium has increased but under the current financial conditions by a reasonable amount. Their staff have at all times been prompt and polite and explained changes in a clear way. In short just the way a customer should be treated. Thank you and well done.”

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Posted 10 months ago

“So easy to follow ,the information and advice is clear and professional the pricing is good,very happy with the service provided and will be a returning customer”

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Posted 10 months ago

“Excellent service and very helpful”

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Posted 10 months ago

Dial Direct is rated 4.3 based on 3,049 reviews