Dial Direct Reviews

Name: Dial Direct
Rating: 4.31

4.3 Rating 3,160 Reviews

84 %

of reviewers recommend Dial Direct

Company Reviews

Questions

Metrics

4.3

Based on 3,160 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service on phone when we moved twice very quickly. Phone answered quickly and operator both times made all the changes needed and had a nice phone manner”

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Posted 11 months ago

“Straight no nonsense transaction”

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Posted 11 months ago

“Great service as usual”

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Posted 11 months ago

“Great service easy to use and reasonable pricing for very good cover - very professional and helpful”

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Posted 11 months ago

“Competitive rates and to use on line.”

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Posted 11 months ago

“The price for my policy was very competitive”

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Posted 11 months ago

“No hassle, easy to pick Direct line for price and customer service”

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Posted 1 year ago

“Easy to sort out insurance and at a good price”

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Posted 1 year ago

“Very professional friendly and brilliant price on my car insurance.”

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Posted 1 year ago

“Have been with them a long time. Always a fair renewal price.”

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Posted 1 year ago

“I would thoroughly recommend Dial Direct insurance. They have treated me in a fair and open manner. Yes the premium has increased but under the current financial conditions by a reasonable amount. Their staff have at all times been prompt and polite and explained changes in a clear way. In short just the way a customer should be treated. Thank you and well done.”

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Posted 1 year ago

“So easy to follow ,the information and advice is clear and professional the pricing is good,very happy with the service provided and will be a returning customer”

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Posted 1 year ago

“Excellent service and very helpful”

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Posted 1 year ago

“Efficient service and easy to navigate web site.”

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Posted 1 year ago

“Dial Direct customer enquiries were terrific they found the best car insurance for me as near as possible to the price I could afford”

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Posted 1 year ago

“Very competitive and professional company who made renewal quick and easy.”

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Posted 1 year ago

“I am very happy with Dial Direct. My insurance for this year has only gone up a few pence from last year which is very good as I was expecting it to go very high.”

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Posted 1 year ago

“price and customer service”

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Posted 1 year ago

“At a time when folk are complaining about insurance going up, mine actually went down a little & it was much lower than the company’s main competitors too. Very happy 😊”

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Posted 1 year ago

“I’m very happy with the service and price of car insurance with Dial Direct. Very easy to speak to someone on the phone.”

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Posted 1 year ago

Dial Direct is rated 4.3 based on 3,160 reviews