Dial Direct Reviews

Name: Dial Direct
Rating: 4.34

4.3 Rating 3,412 Reviews

84 %

of reviewers recommend Dial Direct

Company Reviews

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Metrics

4.3

Based on 3,412 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very easy to deal with, And look after the long term customers as well as new customers.”

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Posted 10 months ago

“The whole experience was very easy from begining to end. Great prices and friendly team members.”

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Posted 10 months ago

“I only insured with this Company last year and couldn’t believe when my renewal notice came through and it was less than last year. It was a no brainier so renewed my insurance for another year. I hope I never have to make a claim, this tests the water to see just how good companies are. So far so good, and reading the reviews they are mostly positive so hopefully a genuine professional insurance company at last!!”

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Posted 10 months ago

“Easy to navigate website. Didn't automatically put the renew price up like some companies. Happy with service.”

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Posted 10 months ago

“All very good. Good company.”

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Posted 10 months ago

“Can always speak to someone,have been with this company for years,well satisfied,Thankyou .”

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Posted 10 months ago

“Excellent service been with them over 4 years now great.”

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Posted 11 months ago

“Very quick and easy to renew, the price was a no brainer so I didn't even try to look elsewhere, I'm more than happy and have told other members of my family about you, so thank you for the chance to renew”

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Posted 11 months ago

“Less than 5 minutes to get a quote, filling details is straight forward and very affordable price 👌”

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Posted 11 months ago

“Decent price for car insurance. Easy to arrange. Dial Direct are a bit of a hidden gem as I have never seen them on a comparison site.”

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Posted 11 months ago

“Simple and easy, very happy with price and service.”

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Posted 11 months ago

“I have just renewed with them i used the home emergency cover they came out on a Sunday night t 6 pm to fix my sink in the toilet that would not run away”

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Posted 11 months ago

“The person I spoke to I could understand & was very nice”

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Posted 11 months ago

“I have been with dial direct now for a few years and for me there the best out there, I am extremely satisfied with there service”

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Posted 11 months ago

“I had the pleasure to speak to Patience, who is very professional ,polite, and knowledgeable . A real treasure, I hope Dial Direct is fully aware of all her competence.”

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Posted 11 months ago

“The. Cost of my insurance went down so stayed with dial direct”

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Posted 11 months ago

“I am an older driver who does very few miles. I have found prices quoted very reasonable. It is good to have breakdown cover included. Mercifully I have never needed to claim. All dealings have been efficient and straightforward.”

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Posted 11 months ago

“Renewal quote was considerably less than the previous year, and that was after making a breakdown claim during the year! I've never known that before.”

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Posted 11 months ago

“Very impressed with the lady I spoke regarding my renewal, unfortunately there was a problem with payment and she very kindly arranged to call me back and go through the process again in which we were successful. Extremely helpful, afraid I can't remember her name.”

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Posted 11 months ago

“I have been with dial direct car insurance for 3yrs now as they have continued to remain competitive when I do my annual review. Their customer service is excellent. You phone and get through immediately to helpful staff who go the extra mile. E.g there was a payment issue from my side with regards to renewal, an automatic late payment change was added but kindly removed when I phoned to explain the issue with my card.”

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Posted 11 months ago

Dial Direct is rated 4.3 based on 3,412 reviews