Dial Direct Reviews

Name: Dial Direct
Rating: 4.30

4.3 Rating 3,052 Reviews

83 %

of reviewers recommend Dial Direct

Company Reviews

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Metrics

4.3

Based on 3,052 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy with the service provided”

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Posted 1 year ago

“No problems every thing is easy and if i go to web site just do what i have and all done in afew minutes”

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Posted 1 year ago

“The practice of offering an extremely high autorenewal quote has been removed in recent years, although calling up each time (which is straight forward) still reduces the amount somewhat and allows the opportunity to ensure details etc. are up-to-date. Not many firms offer the type of insurance cover I require so appreciate there is the opportunity for a broker who has renewal options available.”

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Posted 1 year ago

“I have used this company for a few years now, the renewal premium is very competitive, and they seem to be on the ball with customer service. No complaints so far, happy to recommend them. Chris H.”

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Posted 1 year ago

“Always happy to help, have been with them for a few years now and always match other offers at renewal”

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Posted 1 year ago

“Really easy to navigate the site and buying was easy too.”

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Posted 1 year ago

“Have been with Dial Direct several years now. They are very competitive and it’s a the customer service is top rate.”

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Posted 1 year ago

“Wanted breakdown service, The lady answer the phone sort very quickley.”

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Posted 1 year ago

“Very good all round service👍”

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Posted 1 year ago

“My initial quote was high found a cheaper quote phoned them up they matched the cheaper quote very efficient on the phone brill”

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Posted 1 year ago

“Very good 👍”

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Posted 1 year ago

“Second year with Dial Direct, straight forward renewal no hassle.”

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Posted 1 year ago

“Very happy with the service from Dial Direct”

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Posted 1 year ago

“By renewing my policy at a very reasonable rate. Having gone through various comparison websites Dial Direct were the best for price considering all the extras I required.”

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Posted 1 year ago

“A few of my friends insurance quotes for 2024 had doubled in price and although mine increased, it wasn’t nearly as much.”

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Posted 1 year ago

“The company is working solely for it's customer very helpful good customer service good value for money thank you 😊”

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Posted 1 year ago

“Web site was very easy to use and explained everything properly Easy to find your documents”

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Posted 1 year ago

“Very good company and excellent customer service department. Very helpful”

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Posted 1 year ago

“"This was a good company to deal with will definitely use them again "”

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(Van Insurance) - Posted 1 year ago

“Best rates around”

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Posted 1 year ago

Dial Direct is rated 4.3 based on 3,052 reviews